anonymous - Toured community
Very welcoming on my tour.[Removed] was very helpful in answering my questions and showing me the apartments and options for my parents. The residents seemed happy and content and the amenities are very nice. A definite possibility for my folks! (I am rating "4 stars" only because I do not yet have a family member living here)
So Far All Is Well anonymous - Loved one of resident/client
It is still a work in progress for my mother since her move to this community, but so far all is well. We have had a few problems in the beginning, but they are very wiling to work with us. The staff overall is helpful and attentive. They have pretty good activities for the residents. The food is good, she is satisfied with the meals. I'am hoping things continues to go in a positive direction for us here at this community.
Has A Lot to Offer!! anonymous - Toured community
Brookdale University Park has many common areas like their barber shop, a golf course and meeting room. The tour guide that showed me around was knowledgeable and answered my questions. I liked the layout of the community it was clean and everything was put together good.
Respect your parents - because Brookdale doesn't.
Daughter - Loved one of resident/client
My father was put into their "Skilled Nursing" rehabilitation center after spending two weeks in a hospital for a heart attack. The care he receives from Brookdale has been shoddy at best. One CNA for nine patients and one nurse on each wing. They constantly tell family members that "they have taken care of it" when you call on the phone, but forgetting that family members are standing in my father's room when the call has been made and nothing has been "taken care of". Whatever you do... do NOT go to Brookdale. Having an adult wait to have bathroom assistance for anywhere from 10 minutes to 1/2 an hour is not acceptable (and this is after they have been notified that there is a situation). As far as cleanliness... what ever they use to mop floors with caused a CNA to slip in my fathers room. Friendliness? I have had a good relationship there with one and only one nurse administrator - and she is the boss above bosses. Sure, the value is great because Medicare completely covers my Dad's care for 20 days. We are already looking to move him and it hasn't been a week since he arrived.
definitely recommend it anonymous - Loved one of resident/client
Brookdale Unversity Park is going really good. Mom loves it. i really cant tell you bad things about it. There are some maintenance things here and there. But the care and the facility is phenomenal. She is definitely getting the care that she needs. It is worth the money. She doesn't lack for something to do here either. They have all kinds of welcome lunches. They take them places. The care services are above average. We didn't even ask and they had people from physical therapy come in and evaluate her. They were proactive in taking care of any needs she has. They called me and informed me of everything and let me know that her medicaid would cover everything. This facility is the furthest one from me that we could of picked but I have no problems because I know she is taken care of here. I would definitely recommend it for anyone that can afford it.
good experience anonymous - Toured community
We had a very good experience with Brookdale Place University Park. It is a very nice and clean facility, and all the staff there was extremely helpful.
Questionable anonymous - Loved one of resident/client
The nursing staff at Brookdale skilled nursing were very attentive to our patient's needs. However, the transition from skilled nursing to assisted living in the same facility was extremely unorganized. People in our family waited all day for the transfer. Someone did not put in the order for a bed and wheelchair in a timely manner. My daughter went back at 7:30 pm to sign a receipt. The transfer did not occur the day it was scheduled with us.
Respite Care for Dementia Patient following Outpatient Surgery
anonymous - Loved one of resident/client
My mother stayed for three weeks in Respite Care following out-patient surgery. Everyone encountered that first day bent over backwards to make her comfortable. She had been diagnosed with dementia and DAILY complained that she wanted to go home. Even though the meals were delicious, the activities fun and entertaining (when she would agree to attend), the therapy excellent, the residents she met were friendly and caring, but she wanted to go home! Negatives: all place settings were not removed from the tables after meal times and replaced with clean ones, no one changed her band aids after the surgical dressing was removed and the nurses were so busy they could not tell me if she had had any pain medication. Overall, a positive experience in a difficult situation .
be careful and really do your homework befire signing paperwork
a.tseko - Loved one of resident/client
Our dad is in longterm care. We have found him in the floor, fallen out of the bed and no one around to help us and no answers to why his safety is not a concern. Staff is uneducated, you can not tell who is the CNA is verses who have a degree in administration / social work. I am a social worker myself, and I have been in many homes. This is by far the most frustrating place for your loved one to call "home". Collecting a pay check is the only concern!
anonymous - Toured community
Very very limited nursing staff. To get a straight answer you have to go to the administration. Contradicting staff about patient care and case management. Don't be fulled by the new, beautiful facility. Never judge a book by its cover!
anonymous - Toured community
My mom is here currently after suffering complications from a surgery . She is here for rehab only . The facilities are new and very nice but the care level and knowledge of staff is very poor . We are very present and hands on with our mom but we have to stay on top of the staff here so they do not do the wrong thing for her . You have to repeatedly ask for meds, diaper changes and wound care . You can tell that it is not being run by a competent administrator and it is hard to tell the difference between the nurses and the aids . I will say that the Physical Therapist , and Speech therapists are very caring and great at what they do ! However , my family will not recommend or use Brookdale Place again !
Wonderful, safe place! Anonymous - Loved one of resident/client
Wonderful, safe place!
Beautiful property, nice st... Anonymous - Toured community
Beautiful property, nice staff. Showed signs of water problems out side common restroom near lobby. Apartments were nice but had hardwood floors which for me would pose a slipping hazard. Location is closer to downtown making shopping inconvient.
Met the director and toured facility ... A Place For Mom Customer - Toured community
Met the director and toured facility on 4/6/2011. Very nice, clean. Studio very small, but I guess I didn't know what to expect. They offer specials on the studio, but none on the 1BR apt. They offer memory care which included med. mgmt., showering, dressing. Phone, laundry separate.