Brookdale The Heights

They need to improve on their management of medical, medication distribution, and transportation for the residents. They need to have a van with a lift to accommodate the residents in wheelchairs. The communication with the staff could be improved as well. Stephanie the director is great. Anyone other than her, you will need to call multiple times to get an answer or check up to make sure your loved one's needs are met. This is a clean and safe community for your loved one.

I would recommend this community based on my experience

I have nothing bad to say about Brookdale. I think with the pandemic they have done the very best they can. The staff from top to bottom are great and do what it takes to help and they are very friendly. Make sure you are a big part of a loved one's life after move-in. I would recommend this community to others based on my experience.

There was some communication glitches from time to time where we did not feel that we got strong enough communication regarding our loved one during this time. With covid we expected the communication to be even better.

I really like the way the community is laid out. We have my mother in law in a companion room so this help with the cost. They have been really proactive regarding her care, they have her set up with hospice so she is getting extra help and care and it also helps with the cost of some of her products. They have been really good with communication. They are are always very quick to respond and get back to me when I call. I don't have to worry now that she is at Brookdale.

Loved the greenspace and the openness of the community. Happy that it has Assisted Living and Memory Care. Appreciated all the porches and garden areas. The residents looked happy and comfortable. Access to the community is fairly easy from our home, only 10 miles away.

My mother was unable to get into Brookdale Heights, but is at Brookdale Shadowlake. We hope to move her when/if space becomes available.

Toured facility after Harvey and it suffered flood damage and roof damage. Besides that the facility is not cared for which leads me to wonder about how they care for their residents. I was sadly disappointed.

In general, I am very pleased with my loved one's stay at Brookdale The Heights. I do think that the office personnel could use improvement on their customer service skills and their follow up with families, but otherwise, the staff is helpful, the food always looks very good and very nutritional, the community is kept very clean, they offer a good amount of activities for the residents, and I love that the community is close to my home.

When we toured this community for my sister we found the staff to be caring for our needs. The community was clean and the environment was nice.We liked the list of the good meals on the menu They offer activities for the residents who are able to participate. We would recommend other families to this community for the care of a loved one.

The staff at this community have done everything they could to make sure my loved one is happy and has the care they need. The food is good and the community is well taken care of. They offer daily activities and I would recommend this community.

Took a tour yesterday. The staff were nice. Saw residents playing games. Seems they would be very accomating . But the micro & mini refrig. are on shelves; there is no counter space nor a sink/water in the area.

My parent pays an exorbitant amount of money to live here. A few outstanding staff members, but a few that mgmt should have passed in. Competent management is not reflected in some employees. Also, should only hire direct caregivers who speak English as first language. It is ridiculous to expect elderly folks who may have their own communication issues to have to struggle to understand staff who can barely speak English. Food service is unacceptable for the cost-- my loved one has just stopped complaining, as they learned right away that it did zero good. I wouldn't feed this quality of food to anyone, esp. someone with documented dietary restrictions. Why can't a facility in the business of providing residential accommodations for fragile elderly get their feeding operation right, for the high cost paid by residents? This is just one of the aspects of this racket that should be better & more strictly regulated, for the wellbeing & health of clients, who this facility claims in all their forms of marketing propaganda to care so much about. My loved one pays roughly half the equivalent of one night in a hospital, for one day of care, yet receives about 1/10 the level of attention & true, medically-competent care that they should. No real doctor on site. Caregiver staff largely unaware medically. Nurse practitioner unresponsive. Families are urged to pay close attention & have plan in place in case of need for serious medical attention, because it is not available here. Roaches observed in room & common areas. Understaffed, so staff from other locations brought in who don't give a flip about the residents, & it shows. Housekeeping - doesn't seem to be done. Bathroom sink & floors always dirty. This place is certainly better than some others in Houston, but for the money, more on the side of near-poor than "excellent". Consumers MUST check & believe the negative reviews & use common sense when interpreting them. People give reviews because they feel something should be brought to the company's attention. This company doesn't care about dissatisfied (temporary) customers. This whole business is a money-grabbing joke. The return in quality for (life-long, hard-earned) dollars spent is below poor. Whoever's getting rich at the helm of this company should be ashamed. *Many reviews of this location found online are clearly bogus, as they contain some exactly identical phrases among different reviews, that can't possibly be written by different objective parties.

My tour of Brookdale The Heights was a good experience. The staff was nice and the person who gave us the tour even came out and did an assessment on my mother. They were just more expensive.

My husband had a pretty good respite stay at this community. The only issue we had was that they thought they could help with his medication, however they were not always able to get him his medication when he was supposed to have it. The community seemed clean they supplied sheets and towels. There were no options when it came to the food so it was not always good. They offer activities and he did enjoy participating in some of them.

My mother had a pretty good experience during her stay here at this community. She is no longer living here because she improved so much, she was able to go home. She had some minor complaints, but overall I know she was in good hands. She was very pleased with the meals. Overall it is a community I would recommend.

My uncle had a good respite stay experience here at this community. I was comfortable with his stay here, everything went very well. The staff was great, they were very attentive, and concerned. They encouraged him to get involved in some of the activities they have available. The meals were nice, and well balanced. I would use this community for their respite stay service again. I was satisfied with all they did for us, and I would recommend this community.

We toured the Brookdale The Heights and decided not to go with this community. Not because there is anything wrong with the place, it all came down to distance. It was not in the best location for us. The place itself was very nice. The people there were all very nice and friendly.

A nice community with good care. The staff is attentive. Activities are offered. I would recommend this for good care.

Mom is doing fine since the move to Brookdale The Heights. The staff have been very friendly and helpful. Karen the LPN has been very proactive with the care of mom. She is very nurturing and caring. I am satisfied with the care that they are providing so far. They offer a variety of good meal choices and have done well in helping adjust mom to the appropriate diet. The staff are proactive and address any issues that may arise.