Brookdale Paulin Creek

I move here about two months ago from 26 years of living in Japan. As a Christian missionary. My experience here has been very favorable. The front desk is always helpful, and at meal times I get to talk to many different people. I would absolutely recommend someone to move here.

Aging parents - a season of life we are not adequately prepared to handle without smart, compassionate, and honest resources to lean on. The staff at Brookdale Paulin Creek became that resource for our family as we considered moving our parents into an independent / asst. living community. The path ahead was daunting - filled with lots of questions. The first phone call to Paulin Creek resulted in us being connected to an incredible individual who answered every question – over MULTIPLE phone calls/visits. Never pressured – we were always met with timely, informative, patient, compassionate responses, that educated us and helped us navigate this very foreign territory. We all saw a beautiful community where they could become more social with like-minded new friends and less worried about household responsibilities, etc. I am happy to say our parents are now residents of Paulin Creek and can’t stop talking about their new friends, the amazing staff, and all the community has to offer.

As it became apparent it was no longer safe for our folks to live alone in their house, there was much resistance about the idea of moving. Mom didn’t want to leave the house and memories, and Dad thought he would lose all independence. From the moment we walked in the door at Paulin Creek, their entire perception of senior living facilities changed. Each employee was kind, courteous, and went out of their way to welcome them. Each resident we saw was engaged chatting in the dining hall, playing a hot game of scrabble, or working on the community jigsaw puzzle. Since then, Paulin Creek has not disappointed. Each time we talk with Mom and Dad we hear their excitement. They talk about their “Ambassador” checking in and encouraging them as they are settling in. We hear of wonderful food, special meals, dining room staff that already know them. Dad was even honored at their Veteran’s Day celebration. We are at ease knowing they are now living in a safe and supportive community.

I'm new here and haven't been out to the activities but there are so many to choose from. Meals are not at times I need them but it was suggested to me to mark up a menu for the week and turn it in so that I can just pick up my meals.

We picked this community because, they had independent, assisted living and memory care all in one facility. They also have their own in-house caregiving staff which was a huge selling point for me.

They are doing some painting and fixing the carpet, and other upgrades around the community. The food is pretty good. They have bands, picnics in the frontyard, and happy hour. If residents, participate in activities, there is so much to do. Overall, they are doing the best that they can.

We had care service, in addtion to 24 hour care, which was needed. The staff was very nice. He went to the cafeteria when he could, and enjoyed the pudding. It was expensive, but an overall positive experience. He was very well taken care of.

My grandma lives here and she loves it. She was super lonely living at home before she moved. She says she has made a lot of new friends. People seem really nice and she says the food is good too.

I would recommend you review the community to see if it would be a good choice for your loved one. The location was good for the family. Brookdale checked off all the boxes for us for the community we were looking for for my loved one. I f the resident doesn't like what is being served they can choose another item from the available menu. Everything is on one floor for my loved one.

The reason we gave the activities a 2 for now, which maybe not be completely fair, but their activities director was amazing and did a great job engaging the residents. However they have left and now the activities are pretty much non-existent because the new activities director is in training. It has been a couple of months so we are being patient and not complained just yet because we do know times are tough these days and they are trying their best and we know it is just temporary.

Facility is well run and employees are helpful and friendly. Can improve dining experience by making less order mistakes (lost orders, wrong item) and speeding up service.

In the beginning, it was very upbeat, but as time went on the care was very poor. Communication was ok but there was not enough communication from the medical staff. My loved one was not checking on enough and did not seem to have procedures in place to prevent falls. I would not recommend this community to others.

Many of the reviews here are by new residents or family members who don't live here and have superficial experience with the realities of the facility. My 97 year old mother has lived here eight years, seven years in the active section and one year in the assisted living section. We have seen the good the bad and the ugly. Brookdale is a FOR PROFIT corporation and the business model is predicated on PROFIT. At every turn they charge residents in order to squeeze every penny out of them. Food used to be good but is now pretty dismal and portions are small. If your loved one isn't good at advocating for themselves they will be pretty well ignored in the assisted living unit. It's like pulling teeth to get maintenance to fix or replace anything, air-conditioners, plumbing, broken decks, etc. Administration is nice when you are signing their contract (watch out for the arbitration clause) but once you are moved in and paying the exorbitant prices, they have no interest in meeting with you about concerns. Rent is raised 4-7% yearly. Imagine, if you pay $5000 a month, your rent may be raised up to $1800-$4000 EVERY YEAR! Could you sustain that on a fixed income? To be fair, there are many caring employees here, receptionists and the nurses and personal care staff are for the most part commendable. But the turnover here is huge because the wages for the real workers is poor. Moral seems poor among housekeepers and food servers. Fallout is on the elderly, especially the very old. I wonder how some are treated that don't have family to intercede for them. If you are thinking about placing your loved one here I recommend going the Brookdale corporate website and reading the reviews. They are almost universally disturbing. I wish we had done that. Now that my mother is so old we don't feel we can move her. But if she lives much longer she will be priced out into the cold. If that happens believe me, Brookdale admin staff, trained by corporate, will not blink an eye. So sad.

[name removed] and his staff I are outstanding! Would give them one thousand stars. The quality of care my dad is receiving is wonderful. My family feels so blessed to have found Dignity Care I.

automatically have to separate. assisted 5800 plus care. 7800 with separate room and two people. sandy scultz

Terribly disorganized. Not prepared for emergencies.