Brookdale Monroe

Community is very friendly and for the most part the food is good and has variety. Medicine administration seems to be good and consistent. Downside - not enough staff to perform all the tasks as contracted. Poor service for housecleaning - promised once a week and they don't get it done on a schedule or even once a week. The staff don't always show up for the escort service to meals. The meal service is extremely slow. Mom and Dad have sat for an hour waiting for a meal. We know this because we have directly observed it ourselves.

Brookdale Monroe was a wonderful community while our loved one was a resident there. The staff members were very understanding of our situation and never made us feel pressured to make a quick decision. The staff were so accommodating and extremely helpful, and when our loved one had to go to the hospital - the nurse at Brookdale Monroe did a very good job explaining to us what was going down with non medical terminology. They did have a few covid shut downs but before that, the activities were quite lovely and it seemed like in every corner of the community there were residents and staff members socializing with one another.

My loved one is limited to meals because there is currently a COVID-19 lockdown. Also, there was a price increase, is due to COVID-19 complications. Overall, It's an average place.

My wife came to Brookdale Monroe after moving out of a different facility and this community has been a great experience so far. The people really treat us well which we appreciate. The meals and dining service has been great and the lady who is in charge of all the daily activities that are schedule through the week has done a great job.

We decided to move my mother in law to Brookdale Monroe when she needed more care. She was assessed as needing assisted living. We moved her in on a Monday. When my sister in law checked on her on Friday, she had not eaten, showered or gotten out of bed in that whole time! Meals had been delivered and left on the counter. Brookdale had mistakenly coded her as independent living. No one notified the family that she wasn't eating or getting out of bed. We moved her out on Saturday. She was dehydrated and disoriented. We are very unhappy with how she was treated and feel this treatment contributed to the decline in her health.

The grounds and cleanliness of the community really stood out to us, it is very modern looking. The people there are all very nice. We do not know the activities first hand but we do know our loved one has plenty of opportunities to participate in them.

The community was very easy to visit and having a meal with her before covid. we always felt welcome here. They have had a good plan for covid overall although recently they have had a couple of cases with the residence. I would recommend this community to others I really like the location of the community and it's only 2 floors. They also have a beautiful outdoor area for the residence. The meals are well portioned and they serve restaurant-style. They also have a salad bar for the residence.

Brookdale Monroe has exceeded my expectations in the care of my mother. I didn't know what I didn't know about assisted living and long term care despite having visited multiple facilities in multiple price points before choosing Brookdale Monroe. Brookdale is not the highest price point which is amazing based on the care, amenities, meals, facility, grounds and activities. My mother, who has dementia, probably says it best when she gets confused where she is, thinking she is on vacation at a resort. Everyone who works there truly cares about every resident. I could not have made a better choice for my mom.

The staff were very approachable and informative. The dining staff were not so attentive and the food was fair but not great. Her apartment was very nice and they were very amenable to do whatever she wanted with it. The grounds were beautiful. The building was always pretty and very clean.

Over priced and not all staff are trained. Management issues.

The staff were friendly and helpful. The day of our visit was quite a wet one resulting in very little check out of the grounds although there appeared to be many areas to stroll. This is good because the facility is accessed via a busy highway which would not be a comfortable place to go for a walk. Brookdale Monroe was in the midst of extensive renovations when we visited which affected most of the interior and also affected the normal activities of the residents. Due to this situation, I don't feel I can comment on normal activities. We did have a good lunch.

The experience with Brookdale Monroe was pleasant. Th e staff was welcoming and helpful.I would recommend them!

Our loved one has only been here a short time, but so far the experience has been a good one! The staff has been friendly and helpful, the place is clean, and I've been very impressed with the food!

In the beginning, my mom loved living at this facility, but after 1-1/2 years, we moved her out because it was obvious the revolving door of owners (3 in that short period of time) were only interested in increasing the rent at the detriment of their senior care. There was always talk among the residents, so I know it was becoming a problem with others, as well. Aside from the constant rate increases, the quality of staff they hired was diminishing, as well. Apartments not being cleaned very well, poor attitudes of staff, and not much diversity in senior activities.

In the beginning, my mom loved living at this facility, but after 1-1/2 years, we moved her out because it was obvious the revolving door of owners (3 in that short period of time) were only interested in increasing the rent at the detriment of their senior care. There was always talk among the residents, so I know it was becoming a problem with others, as well. Aside from the constant rate increases, the quality of staff they hired was diminishing, as well. Apartments not being cleaned very well, poor attitudes of staff, and not much diversity in senior activities.

Overall, we are very pleased with Emeritus. The activities are something that my loved one isn't finding very interesting. He's having a hard time getting involved because they don't seem to fit his interests. However, the food is great and we would definitely give that a 5.

Visited on Nov 9. Had taken Mom there before. Many good qualities. [removed] change in medical providers and all medical would focus in Everett, as opposed to Dr. and NW Hospital. Pricing is affordable. 1 BR apt too small. 2 BR was good.

Food was awful. Facility needs a facelift/renovation. Beautiful location. With a facelift & new cook they could be an awesome facility.