North Creek

I wouldn't recommend the community to others for their loved ones. The community is very friendly; however, they are short staffed and has a huge staff turnover issue. The food is terrible, and is coming out of a can! It is inedible. The family is providing food to our loved one, because the food offered at the community is our my loved one ill. The housekeeping was supposed to be done weekly, and my loved one was lucky to get 4 times out of the last 7 months. We aren't getting what we were promised and they are not fulfilling the services as promised. In addition, we don't feel we are getting the services that we are paying for monthly. We have been informed by staff that they are sent to different communities and some staff have to travel over 50 miles to get to a location to assist the residents. The apartment my loved one has is beautiful, but it is rarely clean.

The staff is very nice and friendly. They are also accommodating to the residents and their families. The community offers different activities like bingo, trivia, paint and sips, they do socials like celebrations for the veterans Oktoberfest and they have scavengers hunt and so many more activities for the residents to do to keep busy.

It is a really nice community and the staff members are super friendly but there could be some improvements. Sometimes when you reach out to maintenance for some assistance whether its hanging something up or installation it may take awhile from someone to respond. The meals themselves are good but with the staffing struggle and supple change sometimes it can be a hit or miss.

The staff has been wonderful and very helpful. We haven't been there super long, but they've been great. The only thing they could step up on is the food. It's usually cold, and for what you're paying, it's not on the same level as the other aspects of the community. (I understand they're probably shorthanded due to Covid.)

There is a very good variety on the menu and the meals are great. Plenty of activities provided for residents. The staff have been great even though they are still suffering on a shortage like everyone else. It is quite expensive but it is worth it because of the quality of care. I think it is a very good place if you have a loved one who needs this type of care. I would highly recommend North Creek.

The executive director at North Creek is absolutely fabulous, and based on our experience so far we would recommend this community to others families.

The people are very friendly and very helpful at this community. They also have a lot of services and amenities for your loved one to pick from. They have activities like sing a longs and crafts for the residents to do.

The staff is kind, good and make an effort to know the residence name and interact with them. The food is great and I would recommend this community to others based on my experience.

Since my loved ones have been here, they have been doing pretty good compared to prior to being there. There is a shortage of staff; however, this isn't their fault. The staff are friendly, and the responsiveness is fair.

If your loved one is independent living it would be a good place for your loved one. If they need more assisted living, then I wouldn't recommend this community. The community seems to be understaffed; however, the staff that are there are very friendly to my loved one and to me when I call.

It is a great place to live and it is very friendly The food is terribly and they don't provide balanced meals. The food is greasy, dried up, and not appetizing or appealing at all.. I feel they are not responsive to complaints about the food. We chose this company for the value, location, and apartment configuration. I would recommend this community but beware the food terribly.

The staff were very friendly. We really appreciated them. The staff are really great and they was always somebody happy to help us. We really liked that they were on the ball.. They offer many activities and would even send me a text of my mom participating in an activity. We chose this community because the first place I visited, I really loved it, they explained everything well to me, and it was close to our home.

The cleanliness of the community was great. My mother was being very well taken care of. We really liked it! The staff kept in constant contact with me to make sure her care was appropriate. When we visited the staff were always happy and willing to help. The activities for the residents were great as well. The price was perfect for the level of care they offered. We really appreciated how dedicated the staff was to my mother and to her care.

I moved my Mother (90) and her sister (80) into North Creek in Oct 2019. They love their unit, especially the balcony and the large kitchen. Because they eat a vegetarian diet, the kitchen great this a perfect to keep them fed. They meals offered in the dining room are geared to meat eaters so it is great that they have a place to prepare meals. I can bring in groceries and prep them up meals that can be quick cooked or microwaved later. Mother is legally blind, but she has found that the lay out of the building makes it very easy for her to access all that she needs. She feels comfortable making her way around for activities and to the common areas. The staff are very friendly and have done all they can to make them feel welcome and to keep their lives comfortable. We are still waiting for a few minor repairs that need taken care of, but we realize that this is a very busy season all round and know things will be finished when life settles down a bit for everyone. Having my mother and aunt near me has been so nice (only 2 miles from where I live) and I love that I and my immediate family are allowed and even encouraged to spend time with the ladies which has helped them to transition to this new home and new state.

The place is awful

My parents never moved in. My dad was given keys and the apartment was never cleaned from the previous tenants. Many issues NOT resolved. Refund requested for first month rent has never been refunded. Plus they received deposit on top of that. Complaint filed.

8 weeks later they are not refunding our deposit after we changed our minds about moving in as they promised to do. I would avoid dealing with this outfit.