Brookdale Lake Shore Drive

The workers only come to get a check.

The Brookdale Lake Shore Drive facility was excellent - their attention to detail was really good and the room our loved one had was just gorgeous and super lovely. There was a little deck where the residents could go and plant some flowers and vegetables. That was a really nice touch and they could sit outside and relax. Our one and only complaint was there is just not enough elevators - our loved ones room was way high up and at meal time sometimes you had to wait a long while for an elevator. The staff members were very personable. The restaurant was incredible, the room had a full kitchen. The activities were great for socialization - plenty of opportunity for the residents to interact with one another. We would recommend this community to other families based on the experience we had.

No program or fitness director-Broken exercise machines in fitness room for last six weeks-No cleaners, ATM, salon for nails/massages any longer; Exec Director hides in his office all day.

The staff is super helpful, polite, and welcoming! Residents are very kind, sweet, and memorable. I love it here. I always come in and leave with a smile on my face from the impactful connections that are made everyday.

The views from. Brookdale Lake Shore Drive are amazing. The park, Lake Michigan, Belmont Harbor, Diversey Harbor and the skyline! The dining experience is amazing! Great variety, friendly staff, beautiful surroundings!

Brookdale is currently short staffed and the assisted living team is stretched thin. Hopefully this will get corrected. I want to stress, I do believe that Brookdale is doing their best given the difficulty in recruiting staff members.

Our first impression right away was very positive all due to the staff there - they have this desire to really help and care for the residents there. They are so willing to accommodating our loved ones needs and our families needs. The food there is fantastic and they have a good amount of activities.

If you are 80 or over you may like it, I am a bit younger so the crowd is much different for me. The staff are very pleasant and very helpful with everything, and overworked.

I would absolutely recommend the community to others. If I ever find myself in the same situation, this is the place or a place like this I would want to be. It is excellent. Sometimes the food isn't as hot as my loved one would like it to be.

All staff pleasant, good location. Except for Senior Living most entrees, soups and sauces too salty. Need nutritionists to make changes. Laundry room unattended! Filthy garbage all over. Machines dirty dryer dirty, needs repair for months. Door has to be prop to a chair to keep closed. Wrapped and garbage are left scattered always. Trash and garbage chute overflowing often! Cockroaches cited in the laundry room, trash area, and even on the first floor.

#1- friendly staff, great location. #2- Meals overly salted, vegetables always overcooked, no nutrients. Separating salt from entrees would be a better suggestion. #3- Trash chute mostly overloaded and Spilled to the floor. Left that way for days. #4- Laundry room tissues not removed from garments. Thrown all over the floor and in tumbler.

Very disappointed. No communication with tenants, unbelievably long wait for issues to be resolved, if ever. Doors to laundry room too hard for an old person to open. Washing machines and dryer in unit industrial size for me to reach, have torn my rotator cuff and pulled muscles from reaching both appliances. And food is barely edible! Not what I was promised. Some of this has nothing to do with covid-19, just poor management.

The care we have received during the pandemic, exceptional. The food has failed some. at least have better hearty options.

Well run community. The needs of residents are well met. The handling of the Covid-19 has been exceptional.

Excellent in all respects. Even though we're on lockdown due to Coronavirus, better than getting it!

Excellent residents. Staff aims to make this your home. Residents have excellent programs that keep us alert, imaginative, busy. We write plays, poetry, have a symphony, chorus, encourage families to join us be one in the community. If you can find other residences like this, don't hesitate, come and be part of the group. We are family!

A difficult time for a review at the Covid-19 issue. The staff all have gone above and beyond to keep us safe. I'm sure that no other place could be better. They are providing activities for getting together/visiting family, etc.

Great location and view. Wonderful building and decor. Exceptionally kind and caring employee. Leadership = superior. Programs are numerous. Safety first always! Emergency apt buttons and emergency necklace. Employees have been heroic during the pandemic. Attracts exceptionally interesting residents!

I think the community has done a very good job keeping us safe during the pandemic. I'm quite satisfied living here. In ordinary times there are enough classes and entertainment to keep one occupied. The food is consumable, overall, quite good, but certainly not exceptional. The staff here has been helpful during this pandemic period and the young helpers have really excelled.