Brookdale Jensen Beach Independent, Assisted Living & Memory Care

The residents were not very nice or friendly. They definitely had their cliques. The food was very inconsistent and tasteless - my loved one hated it. The hallways were always wet because they were being cleaned. And then there were always big large fans in the hallways to dry everything out, which was annoying. There were two ladies at the front desk - one was lovely, and one was awful. When things went wrong with my loved one, they would call and let me know, but they left it up to me to dial 911.

I did really like the Brookdale Jensen Beach facility when we toured with them. Unfortunately it was just too pricey for us.

We chose Brookdale Jensen Beach because of the incentive that they had going when we moved in, it made it financially possible for us. I like the fact that they take Medicaid when the time comes and they also have hospice on call. I would recommend this facility to other families.

We did a virtual tour with Brookdale Jensen Beach. We were pretty neutral about it, they did not seem to provide the adequate amount of care that we were looking for for our loved one. It became clear this was not going to be the best fit, but the facility seemed nice from what we were able to see.

They have found what was important to my mother, and they ran with it. They made her an ambassador to music because she loves to put on shows. They put her in charge of crafting a show for Easter, and she was just the happiest person around. They embrace who she is, and they got to know her very quickly. So I'm very happy about that. I think it's an awesome place, form the nurses, to sales, to business, to reception - everybody knows my mother's name. Every time I come in, they're very welcoming and very family oriented. It's definitely a perfect place for my mother. Sometimes she'll find little things to complain about - for instance she doesn't think they put enough salt on the food (which she shouldn't be eating too much salt anyway). But she really likes the food choices they offer. And she's eating three meals a day now, which she was not before moving in. And I am so very pleased.

Brookdale Jensen Beach is an absolutely beautiful facility and we really liked it. They took us around and showed us all of the rooms, each one bigger and better than the next. The sizing for all of them looked great. Unfortunately since my sister and I visit almost every day, the location was just too out of the way for us to get there quickly.

This tour was excellent. This community was very big and involved a lot of walking but there was not a lot of people at the community. The tour guide was very helpful but too much building physically for my loved one to get around.

We had to find a place in a hurry, and their sales person. [name removed] , was super helpful in showing me around and reassuring me that this is a real community and could help Mom get back into socialization. They welcomed her with a true red carpet, which smoothed her over going there, because previously she was not at all about it. Since moving in, she's feeling much better, and she's more like herself. Management of her medications is exactly what we needed to get her stable again. And she's just doing a lot better.

The nurse and the attendant's are excellent, but when it comes to the management team they could work to improve their overall communication with the families.

This community is very clean, nice and orderly. The staff members are very friendly and they have a ton of really nice activities. After speaking with our loved one and hearing from the other residents it sounds like they can make some changes to the meals being served, we hear a lot of complaints.

We thought that Brookdale Jensen Beach was very nice. It had just been redone, but it was more money than the place we chose. I wasn't a fan of their memory care unit being on the 2nd floor because there were fewer outdoor spaces and opportunities, which was important to our loved one. But they gave an excellent tour, and you could tell that the people really cared. When I called to tell them we had selected a different community, they wanted to know why and demonstrated very much wanting to be the best they could be.

Our family has able to do an in person tour and our experience was good. It was a very nice facility, but our loved one has dementia and we just thought the community was way to big.

I would recommend the community to others for their loved ones, it's not perfect. The community is clean, well lit, cheery, food is good, and most of the staff are good. There are a few people can lack empathy. I would like this to see improvement in the empathy department. It would be nice to have more of the doctor care, rather than a Nurse or Nurse practitioner.

Overall we have been pleased so far with our experience and the care she is receiving at Brookdale Jensen. We chose this facility because of the value for the money and the room sizes, they are very large and spacious. The rooms also have a washer and dryer in the rooms which is great. The director on down are all very nice from the beginning and accessible and they have remained so. They have been great with communication and keeping us up to date if anything happens and are quick to answer. I would absolutely recommend them.

They are in the process of redecorating, so it will be nice and fresh. It was clean. The tour was disorganized, we wanted to know how many residents there were and they could not tell us. The residents weren't really out and about. Beautiful setting.

We chose Brookedale at the time because of the location. She is in the one smallest room on the first floor because that is all that was available, but it is good for her needs. They do seem short staffed quite a bit, but everyone has been very nice and helpful. Overall. I would recommend depending on what you are looking for. It is very reasonably priced compared to others we looked into.

It would depend on the person going. I feel that if your loved one is more independent this community would be better. Your loved one needs to be able to speak up themselves. The dining room is open and available for the residents to go eat, and the food is ok. The staff is very nice.

Still in renovations. Very nice. Peaceful setting.

The community's response to the Covid-19 pandemic has been good. They are always wearing masks, they make sure to wipe all surfaces regularly, and the cleaning crews are often seen out and busy. The have done a wonderful job keeping the community clean. The staff at Brookdale is very friendly; they learn the ins and outs of all the residents and are very responsive and accommodating. The care is great. They have really stepped up to accommodate for my mother and her limited ability. If you call and have a concern, even if they cannot immediately fix it, the staff takes the time to listen and always entertain your concerns. The activities are great as well. Shopping trips, dinner trips, live entertainment, and bingo are all common! They work very hard to try and keep costs down for the residents, while maintaining a high level of care.

The staff at Brookdale Jensen Beach are amazing - caring people. I know my mom is in good hands!

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