Brookdale Grandon Farms

It was quite a letdown- we are actually going to be moving out. They dropped the ball in so many areas and we were very disappointed. You can't even keep track of management because the turnover was so high. Not one request that I made was addressed the first time, it always took 3 or 4 times. I would not recommend Brookdale Grandon Farms to others. If I would have known then what I know now, we would not have moved here.

They did a great job of getting us in here and helping us with our unique situation. The staff seem to genuinely care about my mother and they have been welcoming. She felt right at home from the start. Mom has been very happy and I feel happy to have her here. I would recommend Brookdale Grandon Farms to others

Our family had an in person tour and it was a wonderful facility but it seemed like it could be a little difficult to navigate if your loved one has memory issues

Our family had an in person tour and it was a really nice tour experience and a top contender

The value for the money is really good. We are having some billing issues right now, but [name removed] has been great and is working on it. It impressed me that the staff knew all of the residents by name and would spend time talking and interacting with them. It was a very nice experience for us and I would recommend Brookdale Grandon Farms to anybody who is looking.

Our experience with Brookdale has been so far so good. The intake process was a bit lengthier than I expected, but things have been going well so far. I'm pleased with the level of care my loved one is receiving.

From the first call that I made to them, they walked us through everything, helped set everything up, and kept in contact to give us updates on how mom was doing. When you walk by anyone who works there they would always greet you with a smiling face. The activities director was excellent, all of residents seemed to really enjoy the activities he put on and had a lot of fun. You could not ask for a nicer place, we would highly, highly recommend Brookdale Grandon Farms to others.

This was a good community they just did not work for what we were looking for. The other community was more convenient for what I was looking for.

The staff we met on our tour were very nice people. Brookdale Grandon Farms was one of our top choices. The only problem was the facility needs updating terribly.

This community was good but it needed some updating. The staff and everyone were very friendly and this was my second choice.

They are in some serious trouble not just with my loved one but other residents who were here as well. They told us we could not visit her for 12 days and not even 24 hours they were telling me they didn't give her medication. I had to come and give her a shower and her room was disgusting and nothing was clean, everything was covered in feces. When I went in a lot of the staff members were sleeping. They really sold themselves well in the beginning, but it was not a good experience at all. I would not recommend them to anybody, I am disgusted with them.

[name removed] was very helpful and gave a thorough explanation of their facility. I was impressed with the public areas and the activities but felt the rooms were too small for our situation. I was particularly disappointed with the pictures we saw of the bathroom. I really think the sink need some counter around it.

We chose Brookdale Grandon Farms because I got a very good virtual tour at the time as well as the value for the money. He is in a shared room and I think it is a little snug. We have had a few issues with administrative staff with communication and not taking care of things we asked for. But overall it is a very beautiful place and I feel like he is getting good care. I would definitively recommend to others looking.

This facility was extremely nice. The staff was friendly and informative.

I've talked with the staff on the phone, and they really explained why they were changing units for my loved one. Due to the health decline they were able to get him more assistance with daily living activities. We try to have virtual visits when we can.

My loved one was only there for a short amount of time. During that time my loved one fell. The community wouldn't take them back after going to the hospital. They let us know the community requested he go to rehab prior to coming back to the community. I wish the communication with the community would have been better. I feel the community wanted more money instead of coming up the alternative solution.

I would want others to know that we had a terrible experience here at Brookdale Grandon Farms . We put my mother in law into memory care and we were promised that since she was the least advanced, that she would be able to go into the non memory care areas since she barely needed it. Once she moved in here, they never let her out and we were disgusted with the care she received. When she did need assistance, it was not provided. I would tell others to stay away. Nothing they promise is promised.

We chose Brookdale Grandon Farms because it was recommended based on their needs and finances. We really liked that they also provide a monthly rate instead of taking all of the money up front. The room sizes are adequate for my parents needs. I have eaten here and the food is great, they have a lot of opportunities for snacks during the day as well. The best part about the community has been communication, but it is also not perfect. They have just started porch visits since COVID. I have recommended the community.

I love this place. I would highly recommend this community to friends. I found this place to be clean, extremely helpful, and professional. The rooms were neat and clean and had enough space. The room was big enough for my loved one.

Brookdale Grandon Farms is a great community, as good as you can get. Staff is wonderful. Helpful care services. [Name removed] is excellent. Very attentive staff.They have a ton of activities, and they really encourage the residents to attend activities. No negative comments at all.