Harmony at West Shore

I would recommend it very much. My loved one came here from a different community, and from what I understand, several residents and aides have come to Harmony at West Shore from there as well. As far as I know, my aunt is very happy. She says they're right on time with her medications. She says the food is really good. Her only complaint is they put white icing on chocolate cake, and she would prefer chocolate icing. But their food is so good. When you walk in the lobby, they always have a board that that says the soup of the day, and you can smell it right when you walk in. It smells so good! We love the staff here as well. They're very willing to work with you.

Our loved one was only there for a couple of months but the staff members were just a 10 out of 10, they truly were amazing and we adore them. Not only did they go above and beyond for our loved one, but also for our family. His health declined much quicker then what we anticipated and they constantly kept us in touch. Sometimes our loved one was a little disappointed in the food, but overall it was good, and he loved his 2- bedroom apartment. Right off the bat when we stepped into the lobby of Harmony, it gave off such a new, clean, bright, and lively feeling. It was a great first impression, we would not of been happier with our choice, we have only good things to say about Harmony.

I would be nice to have my loved one's room cleaned a little more. It is a clean and new community. My loved one's room is in a good location for them. There are a lot of activities available for the residents to participate in. The food is good.

Harmony is spacious and nicely decorated in the public areas. The rooms were on the small side but manageable. Depending on the location of your room it could be a long walk to the elevator. We were invited to stay for lunch and the food was fresh and tasty with a nice variety of choices.

The administration is friendly, but the communication needs improvement as far as reporting to family status of medication weekly, any changes in medications, any medical appointments, etc. Plus improved communication is needed with response to emails. There is really good care with some things and some things need some improvement. The food is good but he needs access to hot coffee more quickly at the dining hall and I would suggest a beverage refreshment station that is available during the day and evening for residents. Possibly closer to the nurses station on each floor. I would tell others to ask for a room that is close to the elevators and activities because even if they did a lot of walking before, it gets to be a drag walking to the dining hall 3 times a day every day.

The direct caretakers were good. There has been high turnover within the administrative team, such as the executive director and nursing director. The two new members of this team I think are very good. This is a newer community, and I think they still finding their way. Due to the pandemic it makes it a little harder.

When we first visited Harmony we really liked the overall look, it seemed very pleasant and was very clean. The room at this community are nice, and about average in size. The food is okay. We would recommend this community to a family or friend but with reservations. The communication really lacked, a lot of the times someone would not pick up the phone or we would not get call backs.

Completed a tour today. Impressive place very new, clean. Best part was that the resident furnished their own place. Each room is like their very own apartment. Essential for memory care furnishing their own apartment with their own bed, dresser, etc from home making it a familiar setting. Cost is equivalent to most facilities along with the amenities provided.