Brookdale Harrisburg

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Both of our parents had covid which we are not blaming Brookdale whatsoever, but they quarantined our loved ones for so long a little over 3 weeks. For someone with dementia in that type of situation our mother just declined dramatically. The care was just not what we had paid for, not what we were expecting and a little disappointing.

Rating questions answered above.

There are no RN's only 2 LPN on sight. Some of the aides seemed to be interested in the residents. There were other aides that were just looking at the clock. The community tried to take the residents out to lunch prior to COVID, once a month.. Depending on the level of care your loved one needs, be cautious. In the beginning they tell you how great and wonderful they are. The tour showed us around. However, after my loved one moved in there was no communication. I feel they need a communication class and risk management class. I had a virtual visit, and say my loved one was sick. On [date removed] I told the community that my loved one needed to be tested for COVID. Within 6 hours my loved one was in ICU. The community wasn't wearing any masks. On [date removed] they had 15 residents and 16 staff test positive of COVID. There was one death in the community from COVID. The community packed everything up for my loved one. I had to have a friend pick up the box of my loved one's items and deliver it to other community which is 30 miles away. I wouldn't recommend this community to anyone.

Total disappointment. Arrived for my appointment to find the front desk unattended. During my 1 hour visit at no time did I see anyone occupy the front desk. Employee was unable to answer a majority of my questions. Was not sure if the offered respite care which was my main goal. No onsite skilled care available. Was taken into actual resident rooms without them being present and probably without their consent. I was also shown 3 empty units. Rooms are of adequate size but lack refrigerators. A small dorm size refrigerator is available to all residents to share. The facility desperately needs a face lift. Everything just looks tired. Nice outdoor covered patio for residents to enjoy. Nice front porch with chairs as well. Plenty of activities but schedule posted was of the previous month.

My sister and I were very impressed the minute we walked in. We felt mom would be very comfortable there. [Name removed] was very well prepared and answered all of our questions and gave us a tour of the facility and then worked the numbers with us. We found out the other extended family members had used the facility for short term stays and enjoyed the experience and highly recommended it. Also found out the over the last 2 years it has had a total renovation. No longer dull and dingy looking.

Brookdale seems to really care about their facility, their staff and residents. We liked the small size of the facility, tenure of many staff members. Very professional. Feel this would be a good fit for our family member.

I was told there was vacancy for my father in the memory care unit. I went to look at the place and was told there isn't any room available. I wasted my time. This place was [Removed], nasty. I wouldn't let my father stay there if they did have an opening. [Removed] is super nice and very polite.

I was not impressed with our tour of this community. The facility was an older facility. They need to do some updating around the community. The person that was supposed to give us the tour was not available. The cook gave us the tour, and even though he was kind gentleman. He was not able to answer our questions. It was not the community for my mother, and her needs.

This community was not the right fit for my grandmother. We wanted to have my grandmother surrounded by a much brighter and upbeat atmosphere. The sales director was a little too pushy for my taste. I needed to make the decision based on what we needed and how comfortable it would be for my grandmother.

Brookdale has been very good for my parents They are always fed well and clean and seem to be very happy I am not too happy with the way they are left in their room most of day And most of the other residents just seem to be sitting around with not much interaction /activity I would like to see more encouragement to have the residents more motivated My parents are in the memory unit and that may be why but I thought they would be interacted with more being in that unit Hopefully I can get this resolved but overall I am Pleased with brookdale There were a few issues with my dad injuring his head and no one seemed to know anything about it or even notified me finally after several calls I did receive a call from a nurse who apologized and said I should of been informed and told dad had injuries Matter was resolved and we came to the conclusion that he was hitting his head on the end table next to his bed Once that was moved it hasn't happened again I would recommend Brookdale but also make sure you keep in touch and visit the first couple weeks to make sure everything is running smoothly It takes time for the nurses and aides to know their patience and being often I think helped them understand my parents and what they needed /liked