Brookdale Claremore

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Overall, the experience has been very positive. They seem to attend pretty well to our loved one's care. Cleanliness is good overall. I've just noticed a couple of times that her room needed to be picked up and wasn't. But that's not a common occurrence, just every once in a while. The activities director we see very frequently, and she has worked very hard to get our loved one out of her room and participating in the activities that they have. And I know that's been a struggle, because my loved one tends to be a loner and is happy just staying in her room. But they've worked very hard at getting her out and doing things. From what I can tell, the activities are very attuned to residents with memory issues, fairly simplistic but keep them physically active as well as trying to engage them mentally. The major issue I have right now is not all of the staff have been immunized for Covid, and we were just notified that two of the staff members have tested positive for Covid. But I know that positive cases are currently spiking in our area. I appreciate that they did let us know, and that they have stepped up to using a better quality mask for everyone.

The community had a good covid, plan and they did a good keeping the residence safe. I feel for the care my loved one received the community was fairly priced. Communication was good between the staff and our family. They posted pictures on FB and communicated by email. I would recommend it to others.

I really feel like the staff, especially the administrator and head nurse, have been very attentive to questions and phone calls. They've been really good with communication back and forth. I think they've done a good job during this hard year with Covid, from what I can tell. I feel like they do care about the patients, even beyond maybe what they're really required to.

The Brookdale Claremore is a pretty nice place. We chose it for the location because it is close to my mom's house so she can visit my dad. We thought he would do well there and it's a real nice facility. We really like the honesty of the staff and the care is good. I can call anytime to talk to him and the communication is good. Also, the price is good compared the other facilities.

Brookdale Claremore is a beautiful facility with the most loving and caring staff that we could’ve asked for. Moms in the memory-care division where they know exactly what to do for her. She’s happy there and we are very pleased.

Went very well!! We like this place and the bus service to Tulsa doctors puts it ahead of Brookfield which we also liked

Everything is going really well as my father is here. The staff team is very informative, they keep me up to date with everything, and very responsive. My father has a tendency to fall frequently before so the staff comes in and checks on him every hour just to make sure that he’s ok. Especially at night if he were to use the bathroom because he doesn’t use his walker. If he were to fall they will call me immediately and tell me if a nurse was able to look at him, if he had to go to the emergency room, and things like that. I rate them a 5 between everyone being attentive, communicative, letting me know what’s going on, and being cooperative. This facility has a memory ward as well so it was a good fit. I absolutely recommend this location, it’s great.

My sister had to be in this community for 2weeks only for respite care. And it wasn't a very nice experience. It is horribly ran and there are lots of misleading information. They wouldn't even give her daughter a copy of the discharge papers from the hospital. When we first got there the blinds were broke then about 4 days later finally got fixed. She was there to get her medication under control and the staff there messed up often and even had to replace some of her medicine on their dime because it wasn't controlled correctly. I signed a contract for only 14 days and on paperwork it said NO ACTIVITY FEE'S would be charged to me and I got a bill for 14 days worth if activity fee's!! They say a refund is coming to me and that was over 2 weeks ago. The people were nice and she was happy there it's more on the administration side where the issues are.

While looking for a place for my friend we were scheduled to look at other locations, but once we went here and talked to the director we knew it would be a perfect match. It is very clean, they do my friend’s laundry at least once a week typically and they take out the trash every shift. The quality of the staff members is just wonderful. They are really nice, take very good care of their patients, and they are very knowledgeable. They have a lot of resources that make it easier to look after the tenants. I definitely recommend this place because the residents are also friendly. Everyone cares for one another. All the people in the same section as my friend have similar issues and they can relate to each other. They all eat lunch together so my friend is very comfortable here. Their food is good, they have a menu that change daily, and they are accommodating to what my friend needs. I also receive newsletter updates through email of what activities they offer after a certain amount of days. It seems like they have a lot of crafts that the residents can enjoy. Their team is very good at communicating and keeping me in the loop of what is going on. The director there is just wonderful. She texts me all the time. My friend is still adjusting, but adjusting well and I always know what is going on with her.

This is a very nice community and the staff did a really good job on our tour, they made sure that they took their time showing us around and answering all our question. Their assisted living has a high level of care which is nice. Right now my dad is still very independent so he would not need this level of care. I would recommend that you come and take the tour.