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Brookdale Chapel Hill

2220 Farmington Drive, Chapel Hill, NC 27517

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Brookdale Chapel Hill community exterior
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street view of Brookdale Chapel Hill
HHA - Loved one of resident/client
4.5
Multiple Unsolved Problems at Brookdale Chapel Hill

Our first experience was very good. My loved one enjoyed their stay here. Our second experience we had some issues with billing, meals, and medications for my loved one. There was no one to speak to us about our experience. Our third experience, was horrible as they lost several key positions since being here again. There has been no one locally to speak to us about our billing issues due to the turnover. The activities have been good over all of our experiences with the community. My loved one enjoys the experiences with music and art. They also have fitness options available for activities. I do believe that the new Executive Administrator, [name removed] is doing her best.... Read more

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About the facility Brookdale Chapel Hill

Make your golden years your brightest yet when you reside at Brookdale Chapel Hill. Located in a quiet residential neighborhood, this homelike memory care community provides each resident with a personalized care experience each day. Trained staff members understand different techniques to help residents’ with varying cognitive abilities thrive and consistent care assignments are also used to promote familiarity.

There are two dementia programs offered here. The first is called the Clare Bridge program which assists residents in the mid to late stages of dementia by providing a minimum of six enriching activities daily. The Solace Program doesn’t replace any elements of the Clare Bridge, however — it adds an additional layer of programming. Through this program, residents can look forward to activities involving the senses, music, and aromatherapy. Additional time for grooming assistance is provided as well.

Supervision is provided during mealtimes, which are kept routine to help reduce stress and confusion. All residents sit together at the same time and table each day to provide a more predictable and comfortable environment. Rest assured, staff is available 24-hours a day, seven days a week to be alerted to an emergency — safety is a top priority for Brookdale’s dementia-trained team members....

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Brookdale Chapel Hill is a community within Brookdale properties. See all Brookdale communities.

Pricing for Brookdale Chapel Hill

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Brookdale Chapel Hill

Community Details at Brookdale Chapel Hill

Activities Offsite

Activities Onsite

Beautician Onsite

Devotional Services Offsite

Indoor Common Areas

Meals Provided


Reviews for Brookdale Chapel Hill

4
Write a Review

Cleanliness

4.3

Friendliness

4.5

Meals & Dining

3.4

Care Services

3.5

Activities

4.4

Staff

4.5

Value for Cost

3.8

Overall Experience
5
4
1
1
0
Date Submitted
7
9
0
11
Reviewer
0
8
3
0
Care Received
11
1-11 of 11 reviews
Sort by

4.0
Anonymous - Toured community
Assisted Living
September 27, 2022
Verified Review
My Tour Experience at Brookdale Chapel Hill

They had wonderful staff. The building could have been updated more and no more window AC units.


4.5
HHA - Loved one of resident/client
Assisted Living
September 22, 2022
Verified Review
Multiple Unsolved Problems at Brookdale Chapel Hill

Our first experience was very good. My loved one enjoyed their stay here. Our second experience we had some issues with billing, meals, and medications for my loved one. There was no one to speak to us about our experience. Our third experience, was horrible as they lost several key positions since being here again. There has been no one locally to speak to us about our billing issues due to the turnover. The activities have been good over all of our experiences with the community. My loved one enjoys the experiences with music and art. They also have fitness options available for activities. I do believe that the new Executive Administrator, [name removed] is doing her best.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

0.5

Activities

5

Staff

5

Value for Cost

1


4.0
PF - Loved one of resident/client
Assisted Living
September 14, 2022
Verified Review
Good care, but room for improvement.

Things have been going well. Overall our loved one has had good care. We had a problem with our initial bill that has since been resolved. Know that wait times for routine care can be a little bit long at times, but they will eventually get to it. I understand the challenges they (and many other places) are currently facing with staffing. The food has a lot of room for improvement. It can be inedible and tough, and portion sizes are small.

Cleanliness

4

Friendliness

4

Meals & Dining

2

Care Services

3

Activities

4

Staff

4

Value for Cost

3


2.0
anonymous - Loved one of resident/client
Assisted Living
August 15, 2022
Verified Review
Our experience

They were very short staffed and did not have a director. My loved ones did not get what was promised to us in the beginning. They never got a walker, it took forever to get a call button in their room, they never got bathed, etc. I am sure it is a nice facility, but a lot of basic things we were not happy with during our experience here.

Cleanliness

3

Friendliness

4

Meals & Dining

4.5

Care Services

1.5

Activities

2.5

Staff

4

Value for Cost

No data collected

Response from Brookdale Chapel Hill

August 17, 2022

We appreciate you taking the time to share your feedback and are sorry to hear we did not meet all of your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.


4.5
Anonymous - Loved one of resident/client
Assisted Living
August 11, 2022
Verified Review
Definitely worth checking out

I had a unique experience, as they were in transition with the director and the person who signed us up. So, I don't think we got the true experience there that other people may have. It is very well appointed, the lobby is very nice and so are the rooms. There are a lot of activities and it's in a nice setting. There are a variety of room types; while we don't have a room with a kitchen which I think he would have liked, you have to take what you can get. Overall we are happy that they had an opening and that it's a good fit.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

5

Staff

4

Value for Cost

4.5


4.0
anonymous - Toured community
Assisted Living
May 26, 2022
Verified Review
Community Tour

Brookdale Chapel Hill looked good. It looked clean and everything. But their décor was outdated and not to my liking. It was nice, but not what I would pick. And I preferred a different location.


5.0
Kelli S - Loved one of resident/client
Assisted Living
April 6, 2022
Verified Review
Highly recommend

We toured with other places but ultimately chose Brookdale Chapel Hill because of the location, it is easy for both my husband and I to get there from work and the parking, and the way it looks from the outside. It seemed like a very active friendly and fun place to be. [name removed] our sales rep was great, took us on a great tour and answered all our questions. She was there with us through every step of the was and really understood our situation. She really listened and was not trying to sway us in one way or the other. Their activities director is amazing, every time I go there she is there. She comes up with great things to do and they are engaging and different so they are not doing the same things all the time. I would recommend to anyone without any reservations.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.5
Anonymous - Loved one of resident/client
Assisted Living
February 7, 2022
Verified Review
The Best Place for My Wife and My Children's Mother

They treat you like a member of the family. The food doesn't seem like enough and tasteless for my loved one. We do try to assist my loved one by bringing them food from the outside to eat and enjoy. They have regular newsletters for the family to review.

Cleanliness

5

Friendliness

5

Meals & Dining

2

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

No data collected


4.5
Barbara - Loved one of resident/client
Assisted Living
October 27, 2021
Verified Review
Satisfied Customer

The aides and nurses are kind and hardworking. There are opportunities for your loved one to receive on-going medical care here. The occupational and physical therapists are well trained . The food is good, with lots of variety and attempts to incorporate different types of cuisines as well as plenty of vegetables and fruits. There's always another option available as well.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5


3.0
sp - Toured community
Assisted Living
June 7, 2021
Verified Review
My review of Brookdale Chapel Hill,

We virtually toured this community and the tour was very good. The staff was very friendly and shared a lot of great information. The tour was well done and we got a good sense of the space provided. They answered all our questions also.


4.0
A family member - Loved one of resident/client
Assisted Living
June 2, 2021
Verified Review
It is a good place!

During the pandemic they had to work on somethings to get them straightened out, but overall our experience has been great so far. The staff members are very accommodating, helpful and respectful. We have been very pleased so far, and our loved one says the meals are very good. The activities are no longer restricted, they are not taking them out and about yet, but they have a bunch of in house activities to offer.

Cleanliness

4

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

5

Staff

4

Value for Cost

4


Neighborhood around Brookdale Chapel Hill

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about Brookdale Chapel Hill

Brookdale Chapel Hill offers Studio. Learn more.

Brookdale Chapel Hill has received an average review rating of 4 based on 11 reviews. See all reviews.

Call (919) 933-1430 to reach a resident at Brookdale Chapel Hill.

To reach a resident at Brookdale Chapel Hill call: (919) 933-1430



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.