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Brookdale Chapel Hill

2220 Farmington Drive, Chapel Hill, NC 27517

7.7
Review score
15 reviews
Add review
7.7
Review score
15 reviews
5 star
33%
4 star
27%
3 star
27%
2 star
13%
1 star
0%
See all reviews
8.7
Review score
26462 reviews
647 facilities
For pricing & availability:
(866) 374-4058
Brookdale Chapel Hill
Brookdale Chapel Hill
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22 Floor plans available
Brookdale Chapel Hill in google map
street view of Brookdale Chapel Hill

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PF
-
Family/friend
4.0
Good care, but room for improvement.
Things have been going well. Overall our loved one has had good care. We had a problem with our initial bill that has since been resolved. Know that wait times for routine care can be a little bit long at times, but they will eventually get to it. I understand the challenges they (and

About the facility
Brookdale Chapel Hill

Make your golden years your brightest yet when you reside at Brookdale Chapel Hill. Located in a quiet residential neighborhood, this homelike memory care community provides each resident with a personalized care experience each day. Trained staff members understand different techniques to help residents’ with varying cognitive abilities thrive and consistent care assignments are also used to promote familiarity.

There are two dementia programs offered here. The first is called the Clare Bridge program which assists residents in the mid to late stages of dementia by providing a minimum of six enriching activities daily. The Solace Program doesn’t replace any elements of the Clare Bridge, however — it adds an additional layer of programming. Through this program, residents can look forward to activities involving the senses, music, and aromatherapy. Additional time for grooming assistance is provided as well.

Supervision is provided during mealtimes, which are kept routine to help reduce stress and confusion. All residents sit together at the same time and table each day to provide a more predictable and comfortable environment. Rest assured, staff is available 24-hours a day, seven days a week to be alerted to an emergency — safety is a top priority for Brookdale’s dementia-trained team members....

Read more

Senior living options offered

Assisted Living

Pricing
for Brookdale Chapel Hill

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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at Brookdale Chapel Hill

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Compare

Brookdale Chapel Hill
Brookdale Chapel Hill

2220 Farmington Drive, Chapel Hill, NC 27517

Brookdale Meadowmont
Brookdale Meadowmont

100 Lanark Road, Chapel Hill, NC 27517

Carolina Reserve of Durham
Carolina Reserve of Durham

4523 Hope Valley Rd, Durham, NC 27707

Atria Southpoint Walk community exterior
Atria Southpoint Walk

5705 Fayetteville Road, Durham, NC 27713

7.7
Review score
15 reviews
7.7
Review score
15 reviews
5 star
33%
4 star
27%
3 star
27%
2 star
13%
1 star
0%
9.5
Review score
38 reviews
9.5
Review score
38 reviews
5 star
57%
4 star
24%
3 star
13%
2 star
3%
1 star
3%
9.3
Review score
43 reviews
9.3
Review score
43 reviews
5 star
69%
4 star
26%
3 star
5%
2 star
0%
1 star
0%
8.9
Review score
43 reviews
8.9
Review score
43 reviews
5 star
74%
4 star
21%
3 star
0%
2 star
5%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Independent Living

Reviews

for Brookdale Chapel Hill

7.7Review score15 reviews
7.7
Review score
15 reviews
5 star
33%
4 star
27%
3 star
27%
2 star
13%
1 star
0%
Brookdale
8.7
Review score26462 reviews647 communities
Write a review
A Place for Mom has scored Brookdale Chapel Hill with 7.7 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Brookdale Chapel Hill has 15 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
4.1
Friendliness
4.2
Care Services
3.3
Staff
4.2
Meals & Dining
3.1
Activities
4.2
Value for Cost
3.3
A Place for Mom has scored Brookdale Chapel Hill with 7.7 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Brookdale Chapel Hill has 15 reviews with an average "overall experience" of 3.7 out of 5.
Parent company
Brookdale
8.7
Review score26462 reviews647 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-15 of 15 reviews
Anonymous - Family/friend
Assisted Living
May 12, 2023
2.0
Verified Review
Hoping for improvement, service is currently under delivering
It is currently under staffed. Some staff is friendly, others treat residents with total contempt. The food is very poor quality and sometimes residents are waiting for 45 minutes past the set meal time for their food. Based off of the experience so far, I would not recommend Brookdale Chapel Hill at the moment. We are hoping that things improve once they get the appropriate staffing in place.
Cleanliness
4
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
1
Activities
5
Value for Cost
2
Response from Brookdale Chapel Hill
May 26, 2023
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
anonymous - Family/friend
Assisted Living
February 28, 2023
3.0
Verified Review
Our family's experience
The overall experience has not been the best, we would say it has just be okay. The direct staff, for the most part, has been lovely, kind, friendly, and really do try their best to be attentive to our loved ones needs. The common areas throughout the community are clean, but the housekeeping in our loved ones room needs improvement. We are paying for house keeping services and personal care services that are not being met. Our loved ones sheets are supposed to be changed once a week and that is not happening. We are paying for our loved one to have two showers a week and that is not happening. We aren't sure if its scheduling issues or what but sometimes its completely missed, or the staff come at times when our loved one is not expecting them. The onboarding process and contract experience was the worst for us. They verbally wanted us to sign a contract within 24-48hrs without seeing any physical paperwork at all. They had failed to offer our loved one a veterans widow discount. We had set up automatic withdrawals that they did not process so they tried to charge us late fees for a few months. We aren't sure if the onboarding process was intentionally deceptive but that is how it felt. It just seems like its about money and not about the care Getting to talk with management is difficult at times when we need to bring up certain questions and issues. It is hard to get them to pick up the phone and we cannot leave voicemails because their voicemail inbox is full. The backup effort - which is email, can go unresponsive for days. Sometimes when you do call and you reach a voicemail, it states the incorrect person, so communication is very frustrating. When you do have questions or concerns and want to speak with management they strongly discourage drop-in/walk-ins. It just is poor poor communication.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
2
Response from Brookdale Chapel Hill
February 28, 2023
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Anonymous - Toured community
Assisted Living
February 23, 2023
3.0
Verified Review
My tour of Brookdale Chapel Hill
I toured this community and it was okay. The grounds and setting were nice.
Response from Brookdale Chapel Hill
March 3, 2023
Thank you for taking the time to visit and provide feedback.
Anonymous - Family/friend
Assisted Living
January 11, 2023
3.0
Verified Review
Review for Brookdale Chapel Hill
We picked this community, because of the location, friendliness of staff and the cost. The caretaking staff are very friendly. The facilities need better up-keeping. They could improve on the food.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
3
Response from Brookdale Chapel Hill
January 19, 2023
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Anonymous - Toured community
Assisted Living
September 27, 2022
4.0
Verified Review
My Tour Experience at Brookdale Chapel Hill
They had wonderful staff. The building could have been updated more and no more window AC units.
HHA - Family/friend
Assisted Living
September 22, 2022
4.5
Verified Review
Multiple Unsolved Problems at Brookdale Chapel Hill
Our first experience was very good. My loved one enjoyed their stay here. Our second experience we had some issues with billing, meals, and medications for my loved one. There was no one to speak to us about our experience. Our third experience, was horrible as they lost several key positions since being here again. There has been no one locally to speak to us about our billing issues due to the turnover. The activities have been good over all of our experiences with the community. My loved one enjoys the experiences with music and art. They also have fitness options available for activities. I do believe that the new Executive Administrator, [name removed] is doing her best.
Cleanliness
5
Friendliness
5
Care Services
0.5
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
1
PF - Family/friend
Assisted Living
September 14, 2022
4.0
Verified Review
Good care, but room for improvement.
Things have been going well. Overall our loved one has had good care. We had a problem with our initial bill that has since been resolved. Know that wait times for routine care can be a little bit long at times, but they will eventually get to it. I understand the challenges they (and many other places) are currently facing with staffing. The food has a lot of room for improvement. It can be inedible and tough, and portion sizes are small.
Cleanliness
4
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
2
Activities
4
Value for Cost
3
anonymous - Family/friend
Assisted Living
August 15, 2022
2.0
Verified Review
Our experience
They were very short staffed and did not have a director. My loved ones did not get what was promised to us in the beginning. They never got a walker, it took forever to get a call button in their room, they never got bathed, etc. I am sure it is a nice facility, but a lot of basic things we were not happy with during our experience here.
Cleanliness
3
Friendliness
4
Care Services
1.5
Staff
4
Meals & Dining
4.5
Activities
2.5
Response from Brookdale Chapel Hill
August 17, 2022
We appreciate you taking the time to share your feedback and are sorry to hear we did not meet all of your expectations. We would welcome an opportunity to discuss with you further and encourage you to reach out to our management team.
Anonymous - Family/friend
Assisted Living
August 11, 2022
4.5
Verified Review
Definitely worth checking out
I had a unique experience, as they were in transition with the director and the person who signed us up. So, I don't think we got the true experience there that other people may have. It is very well appointed, the lobby is very nice and so are the rooms. There are a lot of activities and it's in a nice setting. There are a variety of room types; while we don't have a room with a kitchen which I think he would have liked, you have to take what you can get. Overall we are happy that they had an opening and that it's a good fit.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
5
Value for Cost
4.5
anonymous - Toured community
Assisted Living
May 26, 2022
4.0
Verified Review
Community Tour
Brookdale Chapel Hill looked good. It looked clean and everything. But their décor was outdated and not to my liking. It was nice, but not what I would pick. And I preferred a different location.
Kelli S - Family/friend
Assisted Living
April 6, 2022
5.0
Verified Review
Highly recommend
We toured with other places but ultimately chose Brookdale Chapel Hill because of the location, it is easy for both my husband and I to get there from work and the parking, and the way it looks from the outside. It seemed like a very active friendly and fun place to be. [name removed] our sales rep was great, took us on a great tour and answered all our questions. She was there with us through every step of the was and really understood our situation. She really listened and was not trying to sway us in one way or the other. Their activities director is amazing, every time I go there she is there. She comes up with great things to do and they are engaging and different so they are not doing the same things all the time. I would recommend to anyone without any reservations.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Assisted Living
February 7, 2022
4.5
Verified Review
The Best Place for My Wife and My Children's Mother
They treat you like a member of the family. The food doesn't seem like enough and tasteless for my loved one. We do try to assist my loved one by bringing them food from the outside to eat and enjoy. They have regular newsletters for the family to review.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Barbara - Family/friend
Assisted Living
October 27, 2021
4.5
Verified Review
Satisfied Customer
The aides and nurses are kind and hardworking. There are opportunities for your loved one to receive on-going medical care here. The occupational and physical therapists are well trained . The food is good, with lots of variety and attempts to incorporate different types of cuisines as well as plenty of vegetables and fruits. There's always another option available as well.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Value for Cost
5
sp - Toured community
Assisted Living
June 7, 2021
3.0
Verified Review
My review of Brookdale Chapel Hill,
We virtually toured this community and the tour was very good. The staff was very friendly and shared a lot of great information. The tour was well done and we got a good sense of the space provided. They answered all our questions also.
A family member - Family/friend
Assisted Living
June 2, 2021
4.0
Verified Review
It is a good place!
During the pandemic they had to work on somethings to get them straightened out, but overall our experience has been great so far. The staff members are very accommodating, helpful and respectful. We have been very pleased so far, and our loved one says the meals are very good. The activities are no longer restricted, they are not taking them out and about yet, but they have a bunch of in house activities to offer.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Activities
5
Meals & Dining
5
Value for Cost
4
Viewing 1-15 out of 15 reviews

Amenities
at Brookdale Chapel Hill

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care
  • Incontinence Care
  • High Acuity Care
  • Memory Care
  • Diabetic Care

Meals & Dining

  • Guest Meals
  • No Sugar
  • Meals Provided
  • Low / No Sodium
  • Room Service

Room Amenities

  • Respite or Short Term Stays Offered
  • Wi-Fi/high-speed internet

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed

Common areas

  • Beauty Salon
  • TV Lounge
  • Indoor Common Areas
  • Library
  • Meeting Room

Recreational areas

  • Raised Garden Beds

Services

  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Live Well Programs
  • BBQs or Picnics
  • Day Trips and Outings
  • Happy Hour
  • Pet-focused Programs
  • Dances
  • Activities Off-site
  • Live Musical Performances
  • Brain fitness / Dakim
  • Forever Fit
  • Birthday Parties
  • Trivia Games
  • Devotional Activities Offsite
  • Holiday Parties
  • Catholic Services
  • Activities On-site
  • Community Service Programs
  • Live Dance or Theater Performances
  • Cooking Classes

Neighborhoods
around Brookdale Chapel Hill

See what the neighborhood has to offer and what’s nearby:
Brookdale Chapel Hill in google map

Frequently Asked Questions
about Brookdale Chapel Hill

Brookdale Chapel Hill offers Studio, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored Brookdale Chapel Hill 7.7 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (919) 933-1430 to reach a resident at Brookdale Chapel Hill.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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