Birchwoods at Canco Senior Living

My wife’s mother was here for five months of respite care following arm surgery. Everyone we interacted with was kind and considerate, helpful and professional. The food was excellent and the facility clean. There are walking paths and benches for enjoying the outdoors. The head of this facility kept us updated on any concerns and Mary and others at the front desk maintained a positive and friendly attitude. It’s not an easy job running a facility like this and we were impressed with the caring and professional staff.

We chose Birchwoods at Canco because my mother appreciated having a small kitchenette in her room over not having one at all. It is hard to judge because they have been in lockdown due to covid right now but that is no fault of their own. She has only been here a few months but she seems to be adjusting well. Overall we would recommend the facility to others.

Good facility. The staff is good. One concern I have is that I've been requesting my loved one be seen by a nurse practitioner for some specific concerns. It's been 6 weeks now and we are still waiting. The meals seem to be ok. Facility is very clean. Overall, I've been very satisfied.

My dad didn't want to go here at first, I tried to convince him a year ago. We finally got him to move in because he wanted to leave his previous nursing home. Now, he's convinced that Birchwoods at Canco Senior Living is his home. He says he's going to live here until he passes. He has encouraged me to sell his house because he has no intention on going back, that is how much he loves it here.

I would recommend that you stay on top of the staff and community in keeping your loved one's room clean, and the housekeeping up-to-date. They provide a nice environment for the residents. The staff communication with the family is good; however, the response from messages is slow.

I originally planned to keep my mom at Birchwoods for a month while I went out of the country. I ended up having her removed after 2 weeks. I expected them to reimburse me because they put someone else in the room I paid for for the month, which was double dipping - they said "oh no problem". I've been fighting them for my security deposit back and they've failed to reimburse the remainder of the room fee. The residents were horrible. My mom went down to lunch and they said she couldn't sit there and it was their table; you'd think they were in middle school. The meals were awful as well. The staff said they would introduce her to other people, but they never did. Administration was nice, but they never followed through on anything. I had taken some really expensive sheets over there and left them a couple days before dropping her off. When we came back to move her in, they were missing and never found again. They bought her 2 pairs of new sheets to replace the stolen ones, but they were not the same quality. We also left some things in her room, but never got them back. Part of that was my fault, I was away and my family didn't realize some of it was her stuff when cleaning out the room. Still, some things were returned to us and some were not... It was just a very big disappointment.

The staff that are at the community are excellent, but there is not enough staff. This is a good community, I wish they were able to get more staff to assist the residents. The community is able to assist with getting out of bed, medication management, and getting back into bed for my loved one. The meals are normal and similar to cafeteria food. Some of the activities available include bingo, outside entertainment, and more for the residents to choose from.

The facility has just undergone new ownership. The nursing director is excellent. The big issue is staffing levels. The staff is excellent, but they're understaffed, as are most assisted living facilities in the area. They just can't get workers. There are some days my loved one has to walk by herself to meals because they don' t have the staff to assist her. The facility itself is good. It's clean. Our only issue has been with staffing levels.

This is worth considering for your loved one. The rooms are lovely. My loved one is doing well here. It is a great community. Some of the activities available are bingo, music outdoors, book club, grocery store trips, exercise classes, library, and more for the residents to choose from.

We do understand the staffing shortage is causing some issues - the house keeping and laundry assistance is not as consistent as it should be or as what was promised. However we absolutely love the staff members that could not be nicer and we do believe after all the craziness of covid things will get better.

Met with [name removed]. Easy to find. Outside, plenty of parking, grounds well maintained. undergoing renovations. [name removed] very energetic and helpful in answering concerns with my loved one. Weekly housekeeping, & linen service social and recreational activities, Pharmacy i house for medication management. Walking path for organized walking club; 90 day trial period for loved one. Facility is far back from road, which is an industrial park, for CMP et al, so very little traffic. this facility a possibility

I was very happy with Birchwoods. The staff was wonderful to my loved one. They knew her, and they interacted with her. They were very positive, and she enjoyed her interactions with them. They were just wonderful. Communication was very good. I'd call to check in on what was going on, and they kept me informed as to what was happening. The common areas were clean, and I always saw people going though cleaning. They were always in my loved one's apartment cleaning every day. She wasn't thrilled with the food, but she was used to cooking for herself for so long. But all the food I saw looked good. There were limited activities due to Covid, but I saw that they did what they could when they were able to . The activities directors were very pleasant, and they got to know the residents, even if they couldn't offer all the activities they wanted to do. And the little bit my loved one was able to participate in, she enjoyed.

[name removed] was very friendly and gave us a tour of the facility, while answering all our questions. We ended up choosing elsewhere.

Our first impression of Birchwoods was that it was excellent. For us it was a very good value, but for those who loved ones were more independent it would be more higher priced, but for us it was perfect. The CNA's at this community were great, we also brought in outside services to help out like a physical therapist. The rooms at this community are very functional, they did offered a variety of room sizes to choose from depending on what you needed.The food was good, no excellent but overall good.

We chose Brichwoods at Canco Assisted Living because of the location, the warmth of the staff, and we were able to get her on the first floor which was huge. It also had decent reviews. The room sizes are average. The food is being delivered right now and is not the same as it was pre-covid. Our favorite part about this community is that the staff members really care about the residents that live there. I would recommend.

The community overall is ok. There are some things we think they could do better especially with staffing. It seems like at times they are understaffed and that seems to create a lot of turnover. The community itself is clean, however I do think they could do better with my mother's apartment. The staff is pretty friendly and the care is pretty good.

The place is clean and odor free. The amenities are reasonable to above average.

seems to be a good facility. I looked at the cottages and they were great.

My family and I toured several places around the Portland area. Birchwoods was the most friendliest, informative and accomadating. My Mother is moving in this Month. We all feel so releaved and happy.Thank you