Benchmark Senior Living at Woburn

We connected with admissions at the get go. I really liked how they handled our situation. The staff worked extremely hard to take care of my husband. Unfortunately my husband refused most of the care and that's why we had to move him. I would totally recommend Benchmark in Woburn. They were really helpful when my husband got stuck in the hospital.

Our loved one is in the memory care unit and they are not the best with communication but her nursing staff is wonderful

My Father was put into the memory care unit at Benchmark Senior Living in January, 2022 after fighting Alzheimer’s Disease for 7 years. He needed multiple people to care for him 24/7. During his stay, the entire staff gave my Father the best care I could possibly have asked for. All of the Management and employees were always available for any of my needs or my Father’s needs. I never saw my Dad upset or uncomfortable at any time. I recommend Benchmark Senior Living in Woburn highly.

Overall, this place was great for my uncle and I would highly recommend them. He hasn't participated in the activities yet. Staff is very friendly and helpful. Dining seems good to me. If you ask my uncle, he'd tell you it's ok but he wants less chicken! Facility is very clean. They did seemed to be short staffed for awhile. There were a few times where my uncle said he waited almost 30 minutes after pressing the call light for assistance getting to dining, etc. But that definitely seems to be improving. The facility has suited our needs remarkably and I would recommend it to others!

Benchmark Senior Living is a very clean community and there are now fowl odors anywhere. The gentlemen who initially took us on the tour was fantastic and so knowledgeable. The staff really put in a good effort to make all of the residents feel like the belong. They are working on improving the meals and dining service and they have a good selection of activities they do a good job there. The residents there are allowed to age in place so we do not have to worry about moving our parents. We would definitely recommend this community to other families.

Excellent care and communication in the memory care unit. However, the communications from the facility executive were atrocious.

The people working there are caring and friendly. I feel my mother is safe and in caring hands. Overall, I made the right decision.

In general it is one of the better places but they do need some improvements - the food needs to be improved and they are short staffed. It is a sign of the times and with their not being enough staff, the staff that is there working are stressed and do not always necessarily present a good face to the clients.

They didn't deliver what was offered. Communication and coordination was poor. And we had to take our family member out of there for lack of service.

I was not impressed with the care that my loved one was receiving while here. My loved one fell during their time there and the staff didn't call me about this situation of my loved one. Due to medical concerns my loved one had to be moved out of the community into a hospital.

I would tell others about the emphasis the staff places on community value and safety for those who are residents there. In addition to the care, compassion, and attention to detail that all folks working on the care team provide for every level of care. Whether it's administrative care or coordinative care, they're all working together to ensure the residents are well cared for. I'm very very impressed with what's been going on there.

The overall training of the staff and the meals and dining service could be improved, there is a lack of quality with the care and meals. We do think the people generally are very nice, they listen to you but there just is not much of a follow through.

The community makes a lot of effort to help. It is clean. Most of the staff is respectful. The communication is the biggest issue with the staff to the family and the intercommunication with the staff. There has been some turnover of administration staff. The community didn't communicate with the family what all we would need to bring in for our loved one. There is a new activities calendar that has been provided to the family recently. The staff has been doing a good job at trying to assist my loved one in getting used to the community.

I was not to sure about this community. I would continue to look and explore other options when it comes to this community.

Our loved one unfortunately was only there for one night, but the people there were absolutely phenomenal. They went above and beyond for us, we have nothing bad to say. It was a wonderful experience, and the lady who runs the place is terrific she really went above and beyond. We highly highly recommend them to people who are looking for a place for their loved ones.

Once COVID came we were not able to go in and visit our loved one, but beforehand we were able to go inside an the cleanliness of this community was immaculate, there was never any fowl smell. That is one reason we wanted our loved one to go there. The staff members were all great, the care services seemed excellent during the short time she was there. From what they told us, they seemed to offer a good amount of activities.

The community is usually clean. The nursing director and the senior nursing team are outstanding. The day to day staff and caretakers sometimes aren't as friendly or attentive and being in memory care, my mother does need more care. She isn't super mobile and sometimes the staff isn't quite fast enough to respond to her needs. The grooming could also be a lot better. The food could use improvement, but the activities have been outstanding. Benchmark is pretty expensive but the care is good.

The place is immaculate, they are also always cleaning. Aside from the normal day to day cleaning, they contract an outside organization to come in once a month and do a deep clean. My father's room is also kept up very well. The staff's communication with us and our father is terrible. We would probably give them a five here if they were better with that. The staff aside from that are friendly and they are very good with the residents. The food here is excellent and the activities, pre-Covid-19, were excellent as well. It is very expensive for my father to have a very small apartment and very few services.