The Residence at Melrose Station

The decision of where/how to care for a parent is extremely emotional for any parent(s) & children. The Residences eased every anxiety from the moment we walked in the building and in turn as we met each team member. Every corner of The Residences is immaculately clean, bright & so classy; truly a beautiful "home-like" experience in every way. EVERY team member knew Dad well & genuinely cared about him, wherever he ventured within The Residences. Sincere thanks to all team members for the loving care & daily smiles they provided Dad. Heartwarming & appreciated beyond words. Dining room & food are amazing & the "anytime" food situation was fantastic. He enjoyed the daily wine/cheese gatherings & social interaction they provided. Regular daily "check-ins" on all members provided comfort for us. Also, each apartment has a 24/7 emergency call button w/team members responding literally in minutes. In summary, a truly special place & amazing, caring team members. THANK YOU!

The common areas at The Residence at Melrose Station always look clean, especially when comparing to other senior living communities. The staff is very friendly. I am impressed that every time I call in, they know exactly who I am. The department heads are often the ones who answer my questions, which is very reassuring. Similarly, the care being provided is great. During the Covid-19 pandemic, they have really stepped up to protect the residents and are doing much more than they usually do for no added cost. Compared to other communities in the area, we believe The Residence at Melrose is a great value. The only negative about the price is that they charge a flat fee per care level, rather than per service. While they do offer great activities, the physical location where they take place tends to be a little inaccessible to those who are less mobile. If they could hold activities on each level of the community, it would make it a lot more accessible to everyone.

I really can't give enough Stars for how good this place is! My Aunt [name removed] has been there since May and her life is so much better now, from the food to the staff, accommodations and more. She has her independence and we don't have to worry about her. From the little things like making sure she takes her medicine to exercise classes. She has met new friends and is so busy every day. I suggest going for a look see if you have an aging family member. Outstanding care!

My dad has been a resident in the Reflections community at the Residence at Melrose Station for nearly 2 years. In that time he has been loved and cared for in every way. The staff, from top executives to hands-on care providers, from nursing to dining services, from front desk to cleaning personnel, ALL know my dad and my family and treat us with welcome and respect. We have be so fortunate to know that we can trust the employees there to take good care of dad and to reassure us when decisions are difficult.

Moving my independent, yet lonely mom from her home at the age of ninety was very difficult for her. As it should be. After two days of living in the Residence at Melrose she said, " this is the best thing ever suggested to me" She is correct. From the staff, who are always smiling and saying hello, to the care services, who are always there to help 100% of the time (day or night. Not one person can do enough for each residence. I am visiting my mom at least twice a week, at all different times. I have seen how calm the entire community of workers are during a possible crisis or problem. Large or small, they continue to impress me with their person care for each individual. If you are interested, take a tour, sample a meal, sit and observe the social activities of the wonderful community. It is not just a place to sleep, it truly is a home for each person living here.

My family chose the Residence at Melrose Station for my mother because of the staff’s unique combination of imagination and commitment. It was very important to us that our mother be intellectually challenged as well as physically cared for. My mother adapted quickly, has found new friends and is enjoying the movies, games, and delicious meals with other residents. During our move-in week, any concerns we had were addressed quickly by the staff. Everyone here is upbeat and wonderful to work with, and this includes the nursing staff, aides, dining room staff, building supervisor, receptionists, and housekeepers. My mother also enjoys walks outdoors. A great feature of this place is its closeness (2 blocks away) to a lovely Main Street, with shops, a grocery store, a pharmacy, and a post office. Nearby there is a commuter train station—great location! In spring we will enjoy the nearby parks and lakes. For assisted living support in the Boston area, we couldn’t do better.

My family chose the Residence at Melrose Station for my mother because of the staff’s unique combination of imagination and commitment. It was very important to us that our mother be intellectually challenged as well as physically cared for. After only one week, my mother adapted quickly, has found new friends and is enjoying the movies, games, and delicious meals with other residents. During our move-in week, any concerns we had were addressed quickly by the staff. Everyone here is upbeat and wonderful to work with, and this includes the nursing staff, aides, dining room staff, building supervisor, and housekeepers. My mother also enjoys walks outdoors. A great feature of this place is its closeness (2 blocks away) to a lovely Main Street, with shops, a grocery store, a pharmacy, and a post office. Nearby there is a commuter train station—great location! In spring we will enjoy the nearby parks and lakes.

If you are thinking about having your loved one in an assisted living facility, I would encourage you to look at The Residence at Melrose Station. The moment you walk into the front door you think you’re in a beautiful hotel and you’re greeted so warmly by the receptionist. When we first met with [name removed], the sales and marketing director, she was so informative and caring. She showed us around and we were so impressed with the place. Once she knew what we needed she worked hard to get the best arrangements for us. The apartment we got is beautiful. We will always be thankful for her help. Both she and [name removed], the executive director, made our decision to choose their facility very easy. We thank the entire staff for being so kind and helpful. It’s a beautiful place and we have peace of mind knowing that our loved one is safe and in a wonderful environment. Check it out —you won’t be disappointed.

The culinary team does a great job, and made an extra special effort at the holidays to present a fantastic Thanksgiving feast. My Mom was thrilled!

A first class facility with a "hotel atmosphere." Exceptional staff throughout entire supporting cast. Friendly, courteous & helpful. Cleanliness beyond the "10" mark. A qualitative healthy menu

Mother's Day was one of the most special occasions ever! It was my first Mother's Day away from my own kitchen and five-bedroom house. I was initially somber, sad and then upon going to the main dining ... oh my goodness! The decadent jumbo scallops, lobster, prime rib, chocolates, long-stem roses for all the moms! Wow! Best Mother's Day ever. The Executive Director James and Activities Director Michelle and Chefs Ken are FABULOUS!! They made certain that Mother's Day was special special speacial!! THANK YOU. MY FAMILY (15) LOVED IT! YOUR KINDNESS WILL ALWAYS BE REMEMBERED!!

Thank you to my new family Residence at Melrose Station. I appreciate your love and support. I will always remember all of you and your kindness.

Hi I am writing this review to let anyone that might be look for a place for a family member the my parent have been living here and its been a great overall experience. This is an incredible facility and a great location. Its about a 5 minute walk for my parents to go to everything from a grocery store to CVS. Plus there are a unending amount of family owned business and restaurants in down town. The Residence at Melrose Station has a great restaurant inside the building that I have eaten at multiple times and its always been excellent. My parents are in the assisted living program and the staff has been great with my mom and dad but also with staying in contact and working with me on everything from helping find a local dentist to have laundry done and delivery medications all in a timely fashion. This part in very important to me as I live on the west coast and truly could not get all these smaller items done with out the continuous help I am offered. I will also so they have put together a great activities program and even a little happy hour every day or as my mom calls it "Wine Hour" All in all I would say its a great location, beautiful facility with a very attentive staff that actually cares TD

FIVE STARS at Melrose Station! Our Mother LOVES LIVING HERE! Residence at Melrose Station is a most caring, warm, friendly, clean, nurturing, supportive and loving senior community. The Executive Director, [name removed] along with the nurses, activity directors, Chefs, staff are all truly dedicated to providing a happy home with the highest level of quality. Our family has peace of heart. FIVE STARS ALL THE WAY!!!

From the first tour to moving in day it was and continues to be a wonderful experience and loving community for my mom. The building itself is beautiful, extremely clean and well maintained. All meals are provided in the restaurant and the menu is excellent. Not only do they provide daily living assistance to my mom, they have truly enriched her life through music, arts, exercise, excursions and most importantly friendship. The feeling you get from the administration, staff, and the people who live there is that of one big happy family. The residents truly care about each other and the staff goes above and beyond to accommodate them in any way they can. I cannot say enough about the Executive Director and his Department Directors and Staff, they are a wonderful team who care about each resident’s happiness and well-being. When we saw the sign go up before the building process began, little did we know that The Residence at Melrose Station would be the wonderful, caring community that my mom would soon join.

My sister-in-law stays at the residence at Melrose Station, and she seems very happy there. I think that the staff is always very attentive, kind, and nice, and I know my sister-in-law really enjoys them. She also really likes the activities they have there like games, Bingo, and movies. I also appreciate that the community is always very clean. I would definitely recommend Melrose to others.