Azpira at Windermere

We haven't been in the facility since COVID, but it is a great place the staff is friendly as well as very attentive. It is very clean, the food seems very good. The head of the nursing staff is amazing, she is constantly following up on things and keeping us updated. It is a little on the pricey side, you get what you pay for. My parents really like participating in the activities they provide. The memory care side, have a variety of different activities such as. If it is national ice cream day, they would make ice cream. If it is national cookie day, they would make cookies. Since COVID the activities director makes sure to spend one on one time with each and ever residents.

Problems are always the same. From 8pm-8am there is no one at the front desk to answer residents or emergency calls. The night staff are frequently temps that hide from the job. Rarely to never answer calls forcing me to rush in to pick my father up from a fall. A week ago my father was wandering in the parking lot confused at 6:45 am and today he fell at 6:45 am. Neither instance would anyone pick up the emergency nurses number, specifically given to us for this reason. I had to hire additional help to avoid the non stop issues, which have been promised by 4 different executive directors during the last 6 months. This new director seems worse than the other that were fired by corporate or left on their own. Day, full time and food staff are excellent Update- There was a meeting to discuss possible solutions to current problems including the lack of any emergency response from 8pm to 8 am . Rather than consider my suggestion to extend the hours to have someone answer the calls , [name removed] said it would be too expensive . The following day I was verbally threatened that my father will be kicked out and today she went to my fathers room , asking him a psychological exam in an effort to make good on her threat. With any concerned management you would have expected the new director, [name removed], to discuss the problem and find a solution rather than start an altercation to escalate any non issues into a problem. She is simply refusing to help the residents with the real problem. The current residents are solving the main issue by getting an outside alert button to call 911or leaving. Sadly I would consider this facility as dangerous and with current management unwilling to solve the issues. Unless you can afford to hire your own full time help , please choose an alternative facility.

Beautiful facility and relatively well priced. The fenced in courtyard, new building, nicely appointed apartments, etc were appealing.