Avamere at Rio Rancho

Compared to the place we ended up choosing, I didn't feel as upbeat about Avamere at Rio Rancho. I can't describe it, it was just a feeling when you walked in. I didn’t feel like they were prepared, and they even admitted that to me. They basically just showed me the rooms, which didn't have any patios.

At first I was very happy with them. As time went on, I was unhappy. They will not communicate. It doesn't matter how many times you call them and leave a message, they will not call you back. And that's not just one person. That's everybody there. For the most part they did a good job with his care, although at times I felt he wasn't getting what he needed. But it wasn't too bad. I didn't think they had enough activities. I was thoroughly shocked by the cost, but it was the same price at other places all over town.

The staff and nurses were really good. I did not care for the administration. The patient-to-staff ratio needed to be better. I think they were at a 15-1 ratio. I would not recommend this community to others right now.

I first picked this facility because they had immediate openings and they fit within our budget. Everything started out great but then in the last few weeks, it really hasn't been a good experience. The day to day direct staff does a very good job and most of them really care. The nighttime staff just isn't up to par. They don't follow through and they are making decisions that aren't good for my loved one. There have been a number of medical issues and the follow through wasn't as I hoped it would be. There's just very little follow. I just feel like there have been occurrences happening about every other day or every few days. Also, this is a memory care unit and I really haven't seen much activity happening in terms of memory care. I would not recommend this facility.

I was going to tour Brookdale while looking for options for my mother’s respite care. I corresponded a great deal with the staff and the director over phone and email, and I just decided that I didn’t feel comfortable placing my mother there. It didn’t feel like a good fit.

We toured this community and the staff was nice and caring. the director did make a good impression on me. The community was clean and we liked the activities that are offered. We would recommend that families tour this community. We did not get the feeling that we wanted for my mom due to her needing a more active community.

My parents seem to be doing well since moving into the community. They like to play bingo and have taken advantage of the trips to the store. They are not really fond of the food. The community is clean and the grounds are nice. I would recommend this community

They offer some daily activities including bingo and a spiritual service in the mornings. Mom enjoys the food and she has made some friends. The residents are nice and this is a comfortable community. The community is clean and well maintained. The staff are efficient. I would recommend this community.

My friend is doing okay, we are working out the kinks. The meals have not been so good. She tells me it tastes horrible and she is not happy with it.

Love the cottages! I can see my Dad here.

Friendly staff and they seemed happy. Facility is clean and fresh but could use some upkeep. Back hallways seemed dark and dingy. Cottages were very appealing with wonderful landscaping and convenient parking. Maybe encourage residents to smoke in less conspicuous outdoor spaces rather than front parking lot.

Does not have independent living option. Memory care was excellent as far as I could see. Food was not good but the chef was not there that day.

We were going to move in but when it came to the finances it seemed sketchy. I spoke with someone there and she quoted me 3 different prices for one room. I was not comfortable with the fluctuation of pricing. It was all good until it came up to this finances.

This is a nice community and we like the staff that are always very caring and helpful to my father's needs. He is please with the good variety of healthy meals. They do offer him a good varierty of activities to participate with the other residents. We would highly recommend this community for the good care and the value that is received for other families.

I did not tour this Brookdale because my loved ones that are firefighters in this area advised me not to. They said that when a resident falls and calls for help, the staff don't go check on them, they just call the fire department and a lot of times the residents just need help getting up. It defiantly did not sound like a place I would want to put my Mother in.

I have to say the day and night staff at this community have been absolutely wonderful. They treat her just like family and are very patient with her especially with her memory loss that she experiences. I can tell she is really liking the meals they serve she has had no complaints and has been gaining healthy weight from the nutrition. The only complaint I have is the grave yard shift does not seem to be helping keep my mother clean with her hygiene as much as they should be. I hope to they could work on being more attentive to her in the middle of the night

I like the care at this community for my mom. The staff is outstanding. and the community is clean and always. The meals are appealing, but a few changes are needed. The activities ae very helpful for her. We like this community and are very happy to see her here. We would recommend this community to other families for great care and value.

The Brookdale Rio Rancho is a very clean and organized community. My mother in law goes on outings, they went to the movies the other day. They had a Christmas dinner as well, and the food served was very good. Overall it has been a good experience.

I am very disappointed in the administration at this community, they have poor communication with me and are very disorganized. They do not take responsibility for there residents and often do not tell me the correct information. I have had many conflicts with them and hope to see improvement in the near future. Another thing I am concerned about is the lack of staffing they have at the facility. They are supposed to always have at least three workers on for the day and I have yet to see more than two. They have 30 people in there memory care unit and need to have more staff available to be available to help the residents.

The staff are attentive and helpful. Mom does not like the food. They offer daily activities. The community is well taken care of and I would recommend it.