Palmilla Senior Living

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

Know that the more involved and communicative you are with the staff, the better results you'll have. The staff is very responsive. But if you're not talking with them and apprising them of developments that happen with your parents (that can include attitude, changes in medication, etc.) then they don't know those things and therefore can't deliver the best care. When they do know everything that's going on, they really respond well. Every now and then somebody gets confused, but that's very rare. They have a good staff, and they do a good job. My loved one is not big on activities, but she'll go when they come and cajole her to join in. She loves her apartment - it's bright, sunny, and new. The building is only about 7 years old, which is a big asset. She had been living at another facility that was much darker and not as well kept up. But she's delighted with her apartment here and talks about it all the time. Based on other assisted living providers that we checked out, they charge about the same thing, so the cost is competitive.

I really like the Palmilla facility, it is a newer place which stood out to us. The room sizes are really big and spacious. The meals here are chef prepared and they get to choose off of a menu. Overall I would recommend to other families looking.

They told us to come at 12:00 but then said they weren’t feeding people not living there. So there was no way to know if my father would like the food so we cancled

Just OK. The entryway to the facility is at the bottom between two traffic lights and the traffic is excessive.

I was able to do a virtual tour with this community and my experience was okay. I thought the rooms I saw were very crowded, and they would leave meals and snacks outside the residents doorways in something that looked like a school desk. It was during the height of covid, but the dining room was open and they were still serving the food in the hallways which we did not appreciate.

The food is terrible, it was good at first but they got a new chef and the quality and variety not good, there was an issue with theft and the care was not very good. we had multiple issues with the care received at this community. Communication was not great either. I would not recommend this community to others.

My father moved into Palmilla when he was 96 years old. He lived 2 years in Independent Living and 2 years in Assisted Living. While in Independent Living, he lived in a cottage surrounding the main building. It had 2 bedrooms, 2 baths and a garage. It was a beautiful apartment and he loved it. He did have to walk outside to get to the main building for meals. After 2 years, it was clear he needed to move to Assisted Living in the main building. He had a much smaller apartment with one bedroom and one bath. But that was all he needed. I cannot say enough about how great the staff is at Palmilla. He got the best of care, and I was always kept informed if there was any problem regarding his health or well-being. My father recently passed away at 100 years of age. Hospice was allowed in to make him comfortable for his last days. I am grateful that we chose Palmilla Senior Living for my father.

We chose Palmilla Senior Living because of the location and the staff we met here were wonderful and helped up to move him up here from El Paso. They were also able to get him in here sooner than we were expecting. The one downfall is the food service, the food is good but since it is being delivered the meals are cold. The best part about the community so far would be the staff, they all know him by his first name and are very accommodating to him and our family. I would absolutely recommend

This is a lovely facility. [name removed] worked diligently by email & phone to provide extensive views of potential apartments for my 95 year old mother. When some restrictions lifted (this is during Covid) [name removed] met with me in person and spent generous amounts of time showing me options. I highly recommend the service provided to prospective residents and their families!

I chose the community because my mom really liked it. We liked the apartment size. The place is very clean and I do think the staff are really nice. They have a pretty good menu with daily specials and other menu items that are always available, like sandwiches and burgers. The dining room also has really long hours which my mom likes.

I was impressed with the friendly staff, cleanliness of the facility and all the activities the residents can be a part of. My spouse loves our dog and she would be allowed to visit.

Fantastic place and enjoyed meeting [name removed] but cost was out of our range.

I absolutely love the people and community at the Albuquerque Palmilla. I’ve spoken several times to [name removed] , received multiple tours and each time was truly an enjoyable experience. The staff and community of Palmilla are amazing & once my loved one has completed the steps necessary to be relocated, I will definitely choose Palmilla! 5 star hands down!!

We moved here for aa clean, well maintained, secure roof over our heads; transportation as needed; and food services. Overall: 4 Star Maintenance: 5 Star Housekeeping: 4 Star Security: 4 Star Transportation: 3 Star Food Services: Dining room: 3 Star Food: 1 Star. (Terrible)

I moved my mother to Palmilla six months ago from another facility and it was the best decision! We had originally looked at Palmilla several years ago, but they didn't have any openings. I was so happy they did this time! Mom is so much happier and all the staff are so friendly and caring. I could tell [name removed], the Memory Care Director, enjoys his job and cares about the residents. I would highly recommend Palmilla Senior Living to anyone who wants a compassionate, caring staff, a beautiful newer facility, and peace of mind about the care of your loved one!

I looked many places and Palmilla was by far the best option the staff was supportive and the entire move-in process went smooth. My mom loves her beautiful apartment and she is really happy and is meeting new friends! Huge kudos to the staff at Palmilla they were amazing and very welcoming and friendly and they answered all my questions.

Palmilla Senior Living has been such a great find for my parents. After researching several facilities in the area, I found this one to be the best for my needs. It's a lovely community with a friendly and warm atmosphere and caring staff. I had arranged for my father to be in the memory care portion of the facility after his dementia reached a level where he could no longer live with my mother. If you are looking for memory care in Albuquerque, this is top notch. I arranged for my mother to be just down the hall from him in the assisted living portion of the community so they could see each other every day. Unfortunately my father got pneumonia shortly after arriving and was in the hospital until he passed a short time later. It was a devastating loss to my entire family, especially to my mother who was now living without her husband of 65 years. My mother still moved in and is getting settled. But here is what blew me away - Palmilla moved my father's monthly fee over to her account since he never really stayed in his room, even though we had his room tied up for several weeks while he was in transit and in the hospital. Who does this kind of thing anymore? This act of kindness and compassion shows more about a business than many of the other categories on this review. It's just the right thing to do and Palmilla did it (without me asking or even expecting it to happen). They are not only a business that has created a wonderful senior living community, they are a business with a heart. Now that's hard to find.

Lst year we found it necessary to place mom in a memory care facility and we chose Palmilla due primarily to the location. As time passed we found that location was the least beneficial aspect of this tremendous facility. The staff was ALWAYS there for us, and mom. When I would go to visit I could feel the care and love that Palmilla had for mom. Even in the most difficult of times Palmilla was always there for us. Then, when it was moms time to go ythe entire staff catered to me and my five siblings in a way tht made you feel as though we were at "Home" with mom... Which in retrospect, we were. I didnt have to think twice about giving this tremendous facility "5s" all across the board. Thank Palmilla for your amazing care and service to mom, and our family.

I made my 2nd visit and had a delightful lunch with [name removed]. Along our tour, I met several staff members which were very friendly. I also talked to residents, they all had positive comment about their new home. Lunch was good and had many choices of which to pick from. Cherry pie was great! I wish waiting list wasn't so long......maybe corporate needs to expand the facility in Albuquerque. I've only been able to see 1 apartment because everything else was full. I am on the waiting list, but it's a gamble as to when. It's really hard to evaluate because at this point I am not a resident.

What a gem! In December I moved in and there is no looking back. My days are filled with fun activities, lots of friends, a loving and life enriching atmosphere. I'm so happy I made Palmilla my home!