Ascension Living Alexian Village - Tennessee (Independent Living)

3 Reviews

• (1)

  A Place For Mom

• (2)

  SeniorAdvisor.com

During my search in March of 2013 for a suitable assisted living facility for my mother, Stella Chiesl, of the several facilities I visited one was Alexian Villages. When I visited the facility and interviewed the staff including the Director – Lauren, I was impressed with the cleanliness of the grounds and the professionalism of the people I met during the interview process. Based on these first impressions I picked Alexian Villages over the other potential assisted living facilities in the area. Over the past 15 months I have been very disappointed in the service levels my mother received. Once my mother was admitted, the Director was less interested in talking to my mother or the family and more interested in when the check was going to be received. Since I do not live in the Chicago area, I relied on the information I needed to receive about my mother’s health from the staff on duty. The problem was that almost every time I called they were to busy to talk to me or answer my questions. The total number of people working during the night shifts was 2 CNAs and there were no licensed medical staff on site after 5:00 PM. This meant that any medications (morphine, etc.) had to be administered by family members and not by trained medical personnel. The on-site doctor did not appear to be informed as to the medical condition of my mother. This became very evident when my mother was admitted to a hospital last December due to kidney failure, which according to the hospital doctors was caused by incorrect dosage of water pills. Based on my experience over the past 15 months, I would not recommend Alexian Villages to anyone looking for an assisted living facility for their loved ones.