Arden Courts of Fair Oaks

I'm so glad we chose to move my parents to Arden Courts. Everyone is so kind and professional, from the front desk staff to the caregivers and peripheral staff. I know my dad is in a good place and he is well taken care of by people who care.

Arden Courts was impressive they only do memory care. You had a shared bathroom and this is the only negative for us.

During the time our loved one was there, he received such excellent care. They made the whole family feel so welcomed and cared for. The care services would be a five plus. The had some activities for the residents, and even got our loved one to participate in a few art classes. We liked the layout of Arden Courts, it is all on one ground, it is very nicely decorated and homey feeling. It is clean and attractive and easily accessible for residents and guests. It has a lot of windows, and it was a very positive first impression. The food is fabulous, we even had a private dining room for Christmas dinner. It was just terrific, and gourmet cooked. There was always music available, which was very soothing to our loved one. They had a big emphasis for music playing. He had a number of care givers that would rotate through the night, and without an exception they were so great at what they did.

I would tell my friends that as far as memory care, this is one of the better communities. They are more inclusive. The community has a monthly rent that covers everything. The fact that they do memory care is a definite plus. They are able to assist the families and residents with memory care issues. You are not locked into a contract. You can come and go with the contract. There isn't a high buy in, I believe what they ask for is the first month's rent. My loved one has been there for about a year. We are happy during the COVID pandemic. They have been good at looking over my loved one. They have been following all the protocols.

Friendliness is a 10 out of 10, a little pricey but you get what you pay for. Staff is very caring, they had activities every day like memory games as well as physical activities. We ate there a couple times, the food was nice but it wasn't always warm. They would have home aid bread, fresh salads and desserts everyday. The community had gardens all around the facility, as well as big dining rooms. The layout was well designed. The outdoors were very accessible to all residents, which is one of the main reasons we liked this community. The office staff and nursing staff were very helpful all the time. They were very attentive and very responsive and just very friendly. We truly made a good decision.

The community was meticulous about wiping down and cleaning all the surfaces at the community. The staff were all very kind and all very nice. They were always right on top of the care of my husband and took care of him very well. They did offer activities and my husband did enjoy the art classes. Arden Courts Of Fair Oaks was expensive, but I do think they were worth it. To those who were helping with the admissions process, they were all very supportive and helpful. This very much reassured me that he was in a very safe place and did a good job with supporting me as the family.

[name removed] the marketing director went out of her way to accommodate our needs, it really is a calling for her. The food was superb. We had two family celebrations in the family dining room. Home made soup everything was great. The layout of the community was great the small size and the quadrant layout works well. The small sitting areas and kitchens for each areas were great. Good location, easily accessible off the highway. The staff were very professional and friendly. The staff is very well trained.

My loved on was in this specific community for several years. During the first three or four I was very happy. They weren’t without issues but issues were always addressed quickly and professionally. Then a new director, without specific dementia training or qualifications and unexplained gaps in employment, was brought in. Things quickly went down hill. She sits in the office all day,, doesn’t communicate or acknowledge family members and allows senior staff to run things without adequate oversight. The lead RN has no business being in a dementia care community; she lacks empathy and appropriate follow up skills. She can be very dismissive when you bring care issues or concerns to her. These behaviors run throughout the organization, as when concerns are escalated to Corp management or through Aren Courts Care Line they go unanswered. Time they clean house.

I found the facility a bit run down/outdated and smelly. The layout with its four wings is nice. There's a lack of common space and other than individual rooms not really anywhere families can sit and visit. They do have a very nice outside setting. Unfortunately, I wasn't overly impressed with staff. Like another poster, I didn't find it warm and friendly. The Receptionist/Admin was rude and couldn't be bothered - Certainly not a good first impression. The nurse seemed nice enough, but the facility head didn't come across as being particularly comfortable.

Clean facility. Secured entry, which I liked. Bedroom was small for the price. Staff was friendly. Director was nice. But it didn’t have that ‘warm & friendly’ feel to it. A little too stuffy & proper for my taste. But I’m sure it’s lovable to it’s inhabitants. My loved one would be well taken care of at this place. But I don’t think he’d fit in here.

Rating is based on a visit. I visited yesterday and was very impressed with [name removed]’s presentation and tour. It is a very open concept facility, both inside and out which is much nicer than most other communities with memory care units. The monthly fees are a bit lower than some others close by. Everyone there suffers from dementia, so it is there specialty.

5-star is based on tour only. Cannot comment on care as I do not have a relative there yet. Tour impressions - Very attractive facility, very clean. Residents that I saw were all clean, nicely dressed, appeared content.

Really liked structure of this community and freedom given to residents. More care than Mom needs right now.

The main reason that we choose “Arden Courts” is because they are a full memory care community not mixed. The people here know what they are doing and are patient. We have only had one small issue and they worked quickly with use to resolve it.