Amber Court of Westbury

[name removed] was the person from APFM that helped us find Amber Court. She was absolutely wonderful! Amber Court is very welcoming. They made sure my mother-in-law was brought right into an activities and meeting people She was unhappy at her dining table because the others didn't really talk so they quickly accommodated. They are responsive to use as the family as well and answer questions or emails quickly. They really are great.

The executive director is absolutely wonderful. She had to go to the hospital and the rehab facility was trying to keep her there. The director I believe had a positive role in getting her from that rehab facility back to Amber Court as the rehab did not want her to leave. They have been wonderful.

ratings above

My grandmother has never been happier. [Name removed] is amazing and her caregiver [name removed] is dynamite.

Awesome staff always helpful My family and I are so happy we chose this place.

Amazing care and home like environment. You feel like you're home when you're there.

I am so happy with the care that is provided there and the staff is amazing

My mother was a resident for years and the care she received was thoughtful. My mom wasn’t always easy to care for but the staff persevered. Anytime there were any issues I felt comfortable to address them with the administration.

My Uncle has been a resident for about a year and is thriving which makes us very happy

My mom has been a resident at Amber Court in westbury for 9 years and I love walking into this warm friendly atmosphere to see her. Everyone knows her and our family and we couldn’t be more thrilled over how safe we feel knowing how well she is being taken care of. Administration is always visual and willing to help. ??

I live out of state and was eager to visit my aunt. I was disappointed and saddened by the conditions at Amber Court of Westbury. Although the receptionist at the front desk was very nice, no other employee greeted my aunt or any of our group during our visit. We spent quite a bit of time in the social areas… and we seemed to be an inconvenience. Employees were not motivated to help when simple requests were made. I had hoped/expected that the environment for the residents would be inviting, cozy and colorful… at least something that came across as warmth, but other than the entrance, it is shabby, barely decorated, and institutional. There is a strong smell of urine near the elevators. When we went to her room, there were clothes on the bed that had been laundered. When I went to help put them away, I was stunned to find that they were VERY damp. It was IMPOSSIBLE that the person who had that responsibility could have missed that. Evidently, that is a common occurrence. In addition, belongings of hers are frequently lost (or [Removed]?). There are numerous problems here. How could this facility meet the standards that are required by the board of health? How could it have received accreditation? Aren’t the employees accountable? Don’t they have frequent evaluations? There should be regularly scheduled training sessions that all employees are required to take as well. Sessions that explain dementia and its ramifications, that recommend techniques for dealing with challenges and develop compassion. As well as courses that teach professionalism and courtesy. Facilities that accept Medicaid are few, but I would not expect that they would be substandard. I would NOT recommend this place and hope that reviews of this nature will prompt some action to improve conditions for all the residents there.

My grandfather is in this assisted living facility and he is loving it.[Removed] the recreational manager is the best, her energy and enthusiasm brighten everyone's day.The staff is extremely helpful they treat every resident like family.

The help could care less, [removed] and the management of the facility does nothing about it. All they care about is collecting money, and the management of this so called assisted living facility will lie to your face. I would liken this place to more of a morgue than assisted living. Stay far far away from it if you want your elders to live out they final years with any form of dignity. Too bad I had to rate it is 1, wish I could give a negative rating, and it would be a big number, trust me.

Poor sanitary conditions in dinning area. Dirty carpeting through out the dinning area. Dirty table cloths on the tables . Poorly maintained living quarters. Injuries to residents go unreported. Theft of clothing. We had to replace numerous items of clothing that were stolen or gone missing. We were told by a staff member not to leave her clothing at Amber Court. No one in the facility wants to take responsibility for anything. My mother in-laws suffer a broken foot that we discovered on a visit. We notified the supervisor about the injury. She said she did not know what had happen to my mother in-law. Someone tried to cover the injury by putting her shoe and sock over the foot. My mother in-laws foot was swollen and completely black and blue. It appeared to be an injury that was at least a couple of days old. No one knew or took responsibility for the injury or about reporting it. We found urine soaked diapers in her draws alongside clean clothing. All of our complaints seem to fall on deaf ears. I would not recommend this facility to anyone who cares about their loved ones.

The decision to place my mother in an assisted living facility was difficult. It was made easier by the staff at Amber Court. I know that my mother has help 24 hours a day. Daily activities keep her engaged. The meals are delicious and remind me of the foods she cooked. The facilities and serves are excellent, but what really impresses me is the staff. Most importantly, she is safe. I know that she has immediate help if she falls or needs help. She has a sense of independence, but with gentle and supportive supervision. I will happily recommend Amber Court Assisted Living to anyone who asks me.

I just met with the staff here. They are very professional and passionate about their jobs. I will definitely recommend this place.