Village Green

Staff took the time to know my mom, her name, her needs. Staff seems happy. It was a lovely experience, the people are friendly, it's a small group that feels like a community/family. They are very responsive if concerns or issues come up.

The staff is very upbeat and positive. The facility offers activities. They provide housekeeping and everything is very clean. I would recommend this facility to family and friends.

It's a clean, new and nice looking community. The sizes of the rooms is decent. My loved one has been there a short period of time. The lack of care is terrible. They are very unorganized. There is always a change in leadership. They don't always follow-up with issues/complaints.

The staff is warm and caring. However, I'm not thrilled with the head nursing staff. The communication isn't great. Same with the doctor on staff. But the care workers (aides?) are so kind to my mom. They work so hard and need more help. One main positive... because it is a small facility, everyone on the staff knows every patient. I would recommend Village Green , but I always recommend to be involved too. My mom has visitors 5-7 days a week. They also give a discount for military spouse.

We decided on Village Green because of the overall family friendly atmosphere, we have a big family so if we were to go to visit, there were many community areas where we could congregate and that was important to us. We have had issues with the quality of the care provided. The help does not really come in regularly or introduce themselves to her, so that has been an ongoing issue. We are thankful she is more independent, but she is almost getting less care than when she lived with me at home. It is just the small things that they could use improvements on. I would definitely recommend Village Green to other families.

My loved one needed more attention. They did not complain about the food. The value is good, compared to other places. It is clean, and the staff was very nice.

The community is very nice and our loved one is on a newer floor so her bedroom is super nice and so is the bathroom. The food so far has been delicious. When we come to visit our loved one is always clean, well dressed and laundry is always done. So far we have no complaints and based on the experience we have had so far we would recommend them to other families.

My family and I decided to place mom into this senior living community. Within several months of mom being there, we found this community to be amazing. We appreciate the staff and management. The management team is very responsive when it comes to asking questions or concerns , that we may have. This is a great place for your loved ones! I highly recommend this senior living community. Neither you or your loved ones will not be disappointed..,Your mind is at peace knowing that your love ones are in great hands.

Very careless staff. Lack of empathy towards families with concern and frustration over the poor care of their loved ones. Misplace things often. The director is extremely hard to speak to about anything of importance. I wish my grandma had better care and less rapid declining due to not being properly taken care of during her stay.

Village Green has only been open for about 18 months; the staff has changed before my eyes and I've only been here for 2 months. overall they're on their 3rd or 4th executive director. the aides themselves are changing and they are very understaff. because of that, the residents are suffering. my loved one is incapable of doing anything on his own, and the response time to his pendant is very slow - it takes them about 30 minutes to an hour to reach him. they wouldn't know if he's ringing because he needs help to the bathroom or because he's having a heart attack and that's very concerning. their excuse for that is always, "because we are understaffed". the staff are overall nice, but because they are so overworked they can get a little rude, and I get that. I respect them and we give them praise for their work, but I'm worried about my loved one and his care. they have a brand new director who I am in constant communication with and I'm hoping he will turn this ship around. my sibling and I visit often and we'll run into other visitors who share their concern, so I know we aren't the only family who feels this way. I'm so thrilled that Village Green is so close to my home, I'm very grateful for that. I wish I could give them a better glowing review, but if I was looking for a place at this very moment I'd want to hear the honesty of someone living here.

The staff and the care services are just absolutely wonderful. They keep in touch via email with our family constantly, they are always there to answer any and all questions or concerns we may have. Our loved one is so happy here which is a big difference from her experience at a previous community. She is really enjoying the meals and dining service. The activities are constant, she is participating in anything and everything.

They left my mom in bed for most of the day with no bath, no food, and no help. WORST PLACE EVER... could not get her out fast enough. They made it very hard to visit, using Covid as an excuse. They expected us to take a frail old woman outdoors to a plastic pod in 40 degree weather. They lost her hearing aids too.

Excellent facility and staff! Activities every day for the residence, excellent nursing care and everything is clean and taken care of. Residents go out on trips often. They have a quality physical therapy department keeping the residence healthy. Compassionate staff!!

It was a terrible experience, it was nothing we were expecting they did not handle our loved ones care and after [dates removed] we pulled our loved one out. Our family found suspicious wounds all over our loved one.

They left my mother-in-law in bed until after lunch some days. They lost her hearing aids. They are very short-staffed with few activities. They made us jump through hoops to visit her. We had to move her after two months. If you love your parent, you can do much better than this for them!

ratings above

Please do not send your loved one there if they need memory care The management from sales to memory care are all high schools friends. They cover for one another My mother lost over 70 lbs and was not being fed. Told us we needed private aid and recommended Am an agency. Turns out the agency Is the memory care Directors mother !! Screwed My Mother out of 800 dollars Aids would not show up and I was told be employees that no aid showed up. Mom was left in bed most of the time and never fed breakfast. Their excuse was your mom likes to sleep late My sister went to see my mom when they allowed visiting in their rooms. At 11 am my mother was covered with feces and still wearing her clothing from the day before. She was also hospitalized many times. Please don’t send you loved one there