The staff members gets 10 stars when it comes to their friendliness, they are so amazing. The nurses are great to and have been able to handle our loved ones care - if/when they need assistance with our loved one they will give us a call so we can assistance so they have great communication. Our loved one needs 100% care so to us the value is worth it and we would absolutely recommend Grossmont Gardens to other families.

The staff at Grossmont Gardens know the residents by name and seem to really care about them. The food and dining, from what my person says, is very good. And the facility is really nice.

The communication is stellar, everyone is welcoming and friendly, the staff extremely competent. The only "issue" is my loved one seems to have an occasional meal that they don't like. HOWEVER, there is an alternative menu they can choose from if they remember. I picked this community, because of the location, cleanliness, staff, and activities.

We like the smaller scale of this community in comparison to other larger ones. We definitely love the staff team there - we have nothing but good things to say about them, no complaints at all. Every time we come to visit the residents and staff seem to be really happy and enjoying their time. Based on our experience we would absolutely recommend Plateau Village to other families.

My daughter is an activity Director in Washington and I knew what to look for. I am very grateful for all the caretakers there. They’re very loving and treat each person personally. They bring out their personality and characteristics and everything they do. My sister seems very calm and very happy there and I am always invited to all the events and try to stay up on the alzeimers seminars. Love the food here and especially love the activity Director [name removed]. She is an amazing woman and gives a lot of her tell us to everything

It's pretty much what we expected it would be. When we were first touring different facilities, Plateau Village stood out as a little bit smaller than some of the others. They're a little more hands-on because they don't have as many residents to keep track of and help. Because it's a memory care unit, sometimes clothing and things gets mixed up, which is frustrating. But when I come to the staff with questions or concerns, they're always helpful. Plateau Village also seemed to be the best bang for the buck - they were the lowest price of the three places we toured.

When our loved one first moved in, they were very anxious, stressed out and angry towards us. However, when we called the next day to check in, she had done a complete 180. Her mood completely changed, she already starting meeting friends and the staff members. She has a downstairs apartment that has her own personal yard that she can walk out to. It really has become the best fit for her.

[name removed] was very knowledgeable and patient. This is a nice facility. We are still working on budgeting and interviewing. Thank you. We will be in contact.

The food is good with a good variety for the residents to choose from, and they have a new chef. They have been taking the residents on tours and other recreational games for the residents to choose from. I would look around to compare, you will probably that what Grossmont Gardens if offering is the top notch for money. The community is situated on a hill; however the assisted devices can be difficult to get out of the community for those that need assistance with canes, walkers, or wheelchairs.

We chose Grossmont Gardens because of the type of care that they provided. He loves the food and has gained weight which is awesome, they have a variety on the menu and is able to choose what he wants to eat for each meal. The staff are very accommodating with zoom visits, we recently got into a different tier and they are starting to do outdoor visits which is wonderful. I would definitely recommend them to others looking

The staff members at the community are excellent, and even though our loved one does not always participate in the activities we do know they offer them

We chose Grossmont Gardens because of the proximity to family, recommendations from friends and family members, and their good reputation. My dad was in memory care unit and his room was plenty big for what his needs were. The thing that stuck out to us most about this facility was the caring staff members. I would highly recommend.

My husband loved this community, he wasn't too active but there were activities to do. Very home-like community, nice remodeled, new carpet and new paint, rooms were a good size and comfortable. The food was cold but the quality was good. I would definitely recommend this community

I love their staff. The rooms are comfortable and they are kept super clean. The entry process was amazing. The admissions person was like an angel. Overall, everything has been really good. The communication is great. The head nursing staff are incredible. The only negative is that the food isn't desirable.

My mother and a brother have lived in a studio apartment in the assisted living section for almost two years, fondly referred to as the "Gardens". They have often told me that they really like living here. I visit quite often and am always impressed by the good attitudes of the staff and the respect they show the residents. Whenever a nurse is requested they attend to the situation immediately. I'm always impressed with how quickly they respond. If there has ever been an emergency I get a call right away. I have peace of mind knowing my mother and brother are in good care. There has been a change of management recently and we have noticed an improvement in the meals, landscaping and building repairs. Any call for mantainence is handled promptly. I highly recommend Grossmont Gardens for anyone looking in the La Mesa area.

I love this place. My Dad is a resident there and myself and all my family really enjoy visiting him there. Dad is super happy and content at Elmcroft.

Another great facility that had a special twist that she loved and it afforded her a little more privacy. It was called the Alcove. This is the one we chose. I will be getting the papers processed for rental. Thank you so much.

It starts from the very top. I think Elmcroft corporate structure has a lot of quality control in place, but also in Elmcroft of La Mesa, the directors really care and are very knowledgeable, the resident services director communicates well with care takers and makes sure everything is done appropriately, the executive director is very involved and activities are always a delight. It's always nice to come in and being met with smiling faces.