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Grossmont Gardens Memory Care

4960 Mills St, La Mesa, CA 91942

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Grossmont Gardens Memory Care community exterior
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Bethany - Loved one of resident/client
5.0
A great place for loved ones

We like the smaller scale of this community in comparison to other larger ones. We definitely love the staff team there - we have nothing but good things to say about them, no complaints at all. Every time we come to visit the residents and staff seem to be really happy and enjoying their time. Based on our experience we would absolutely recommend Plateau Village to other families.... Read more

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About the facility Grossmont Gardens Memory Care

Plateau Village Memory Care, a Sinceri Senior Living community, offers residential living for residents affected by Alzheimer's and related dementia. Along with family-centered programs and services, the community provides cozy common spaces that are perfect for enjoying the California sunshine.

The community provides resources and education for resident family members as they navigate through their loved one’s memory care diagnosis. Along with family partnership and continual education, compassionate caregivers put significant focus on engaging residents where they’re at with purposeful programming, socialization, Signature Dining, and overall wellness. Residents also have access to personalized care plans, including assistance with activities of daily living, incontinence care, medication management, and more.

The welcoming community provides residents with the choice of private and companion suites. Each floor plan features plenty of living and storage space, large windows, and bathrooms equipped with safety bars and handles. Residents are encouraged to bring along their favorite belongings to personalize their space. Families looking for temporary care options can utilize short-term respite care services, where loved ones can enjoy all the same services and amenities as the permanent residents at Plateau Village.

State licensing information

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Senior Living Options Offered

Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Grossmont Gardens Memory Care is a community within Vista La Mesa Senior Living Inc properties. See all Vista La Mesa Senior Living Inc communities.

Pricing for Grossmont Gardens Memory Care

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Grossmont Gardens Memory Care

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Amenities at Grossmont Gardens Memory Care

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Vegetarian

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Cable or Satellite TV

Facility Amenities

Dining

Private Dining Room

Transportation & parking

Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Common areas

Butterfly garden / Hummingbird garden
Outdoor Common Areas
Indoor Common Areas
Beauty Salon

Recreational areas

Movie or Theater Room
Piano or Organ

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

Filipino
Spanish
English

Activities

Devotional Activities On-Site
Catholic Services
Art Classes
Cooking Classes

Reviews

for Grossmont Gardens Memory Care
3.6(48 reviews)
Write a Review
Cleanliness

3.9

Friendliness

4.2

Meals & Dining

4.1

Care Services

3.5

Activities

3.8

Staff

4.1

Value for Cost

3.5

Overall Experience
15
16
7
6
4
Date Submitted
3
9
9
Reviewer
1
35
11
1
Care Received
48
1-20 of 48 reviews
Sort by

5.0
Bethany - Loved one of resident/client
Memory Care
November 2, 2022
Verified Review
A great place for loved ones

We like the smaller scale of this community in comparison to other larger ones. We definitely love the staff team there - we have nothing but good things to say about them, no complaints at all. Every time we come to visit the residents and staff seem to be really happy and enjoying their time. Based on our experience we would absolutely recommend Plateau Village to other families.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Grossmont Gardens Memory Care

November 3, 2022

We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!


3.0
anonymous - Loved one of resident/client
Memory Care
November 1, 2022
Verified Review
Ask questions concerning medication with their pharmacy

We weren't completely informed about how they do their prescriptions with Ron's pharmacy was . We had some issues with that pharmacy trying to get his medication. The few days he was here he was not getting the medications that he needed. The pharmacy needed a doctors note and we were not told that. They need to be more forthcoming with that information for new residents before they move in so they do not have the same issue.

Cleanliness

5

Friendliness

4

Meals & Dining

No data collected

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4

Response from Grossmont Gardens Memory Care

November 2, 2022

We are very sorry to hear that you had a negative experience with us. Here at Plateau Village Memory Care, we pride ourselves on giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly so that we hopefully resolve the issue.


3.0
Cindie - Loved one of resident/client
Memory Care
October 26, 2022
Verified Review
Our experience at Plateau Village

The biggest issue that I had was that they lost all of my mothers clothing. They were all clearly marked and they lost full sets of sheets and literally all of her clothes. She came with a large suitcase full of clothes and left with a little bag. They could never explain to me where they went. I even told them I wanted to wash the clothes but they took them anyways. They never changed her sheets once while she was here. I could not get a hold of management. Once the paperwork was signed, they will not speak to you. You can only speak to the floor staff which was very concerning. Medications was an issue as well. They were not giving it to her like they should have., When I took her out, she had many more pills that she should have. The regular staff are wonderful. Very friendly and as helpful as they can possibly be. They made an exception for my mom to bring her little dog while she was here and I did really appreciate that.

Cleanliness

3

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

2

Value for Cost

3

Response from Grossmont Gardens Memory Care

November 2, 2022

We are very sorry to hear that you had a negative experience with us. Here at Plateau Village Memory Care, we pride ourselves on giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly so that we hopefully resolve the issue.


5.0
Corrine D - Loved one of resident/client
Memory Care
September 19, 2022
Love this place

My daughter is an activity Director in Washington and I knew what to look for. I am very grateful for all the caretakers there. They’re very loving and treat each person personally. They bring out their personality and characteristics and everything they do. My sister seems very calm and very happy there and I am always invited to all the events and try to stay up on the alzeimers seminars. Love the food here and especially love the activity Director [name removed]. She is an amazing woman and gives a lot of her tell us to everything

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

4

Response from Grossmont Gardens Memory Care

September 20, 2022

We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!


3.0
RW - Loved one of resident/client
Memory Care
September 12, 2022
Verified Review
Research Better

My loved one, is no longer at the community. They did not have enough staff. They could not provide the level of care, that was needed for my loved one. They seemed to provide, better care for those in memory care. The food was sometimes good, and other times it was not good. They need to do a better job, of evaluating the residents better.

Cleanliness

3

Friendliness

2

Meals & Dining

2

Care Services

2

Activities

3

Staff

2

Value for Cost

2

Response from Grossmont Gardens Memory Care

September 12, 2022

We are very sorry to hear that you had a negative experience with us. Here at Plateau Village Memory Care, we pride ourselves on giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly so that we hopefully resolve the issue.


4.0
L.S. - Loved one of resident/client
Memory Care
August 22, 2022
Verified Review
Buyer Beware

They have a good closer that moves you in, but after that, you'll have to read the small print to find out what exactly you've signed. You're signing 40 pages, so you gloss over things assuming that it'll all be on the up and up, but it's pretty much all in their favor. I assumed there would be more communication, so I'd know what's going on with my loved one. I don't know if they have a program like other places, where you can log in and see what your loved one is up to. I always had to hunt down someone and it was never the same person as the day before. That might just be the nature of these communities as my loved one is at a new place, but we're still having the same issue with communication. You have to work too hard to find out what's going on. Sometimes you do get an answer, but most times you're struggling.

Cleanliness

2

Friendliness

5

Meals & Dining

1.5

Care Services

3

Activities

4

Staff

5

Value for Cost

3

Response from Grossmont Gardens Memory Care

August 23, 2022

We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!


4.0
anonymous - Toured community
Memory Care
August 22, 2022
Verified Review
Community Tour

We toured at Plateau Village Memory Care and found nothing wrong. We just didn’t click with the staff as much as we did at another place.

Response from Grossmont Gardens Memory Care

August 23, 2022

We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!


5.0
Dave - Loved one of resident/client
Memory Care
April 19, 2022
Verified Review
Smaller community. More hands-on.

It's pretty much what we expected it would be. When we were first touring different facilities, Plateau Village stood out as a little bit smaller than some of the others. They're a little more hands-on because they don't have as many residents to keep track of and help. Because it's a memory care unit, sometimes clothing and things gets mixed up, which is frustrating. But when I come to the staff with questions or concerns, they're always helpful. Plateau Village also seemed to be the best bang for the buck - they were the lowest price of the three places we toured.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

4

Activities

5

Staff

5

Value for Cost

5

Response from Grossmont Gardens Memory Care

August 23, 2022

We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!


3.0
anonymous - Loved one of resident/client
Memory Care
March 22, 2022
Verified Review
Would recommend to others

The initial reason that we went with Plateau Village at the time because of the experience we had with the director, but unfortunately that person did not stay. They transitioned/were taken over in January and the communication has not been as good as it was in the beginning. The staff who are working with the residents daily really do care about them and that is what matters the most. We would recommend them to others.

Cleanliness

5

Friendliness

4

Meals & Dining

5

Care Services

3

Activities

4

Staff

4

Value for Cost

4


4.0
Tiffany N - Loved one of resident/client
Memory Care
February 5, 2021
Verified Review
A place that helps you help your loved one

The staff members are great, they are very nice people. Our loved one always seemed to enjoy the meals, and the chef even did individual meal plans for the new residents. When it came to the activities they were limited due to covid, but they did have small group circles and we could tell they had good efforts and intentions.

Cleanliness

No data collected

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

4


2.0
anonymous - Loved one of resident/client
Memory Care
August 4, 2020
Verified Review
Worst expereince of my life

Don't send your family member there. They are understaffed, housekeeping loses everything, I have talked to the manager and he is no help. If it hadn't been for the receptionist, I would have never known my husband with ill. He passed away from the COVID virus. Their communication with me was zero. He hadn't been eating , drinking, or taking his medications for two weeks before he was hospitalized and nobody contacting me and told me. I had gone into the common areas and their were no staff with the residents and I would have to hunt them down to get help. The $2000 deposit was never returned as promised.

Cleanliness

2

Friendliness

4

Care Services

1

Activities

1

Value for Cost

1


5.0
Jennifer Sloan - Loved one of resident/client
Memory Care
October 8, 2019

I love this place. My Dad is a resident there and myself and all my family really enjoy visiting him there. Dad is super happy and content at Elmcroft.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
Vicki Gerlek - Loved one of resident/client
Memory Care
August 31, 2019
Great Care at Elmcroft

My father has been at Elmcroft for approximately a year and a half. He is mobile but suffers from dementia I have recently moved out of state which has limited my visits to him. It is comforting to know that Elmcroft’ staff (from housekeeping to director ) are there to give me assistance whenever it is needed. They are my eyes and ears in my absence and always respond to my calls or text concerning my father. I could not have made my out-of-state move as easily have the care not been top quality. For memory care, this place is great!

Cleanliness

5

Friendliness

5

Care Services

5

Activities

4.5

Value for Cost

4.5


4.0
Daughter - Loved one of resident/client
Memory Care
August 27, 2019
It’s been very good for us

My mother has been at Elmcroft of LaMesa over a year now. The staff is very caring and compassionate with the residents as well as their families . They have a lot of activities and special events which the residents seem to really enjoy. The only downfall is the staff turnover... a lot of people come and go and sometimes there doesn’t seem to be enough hands on staff to deal with all the residents who need assistance.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Loved one of resident/client
Memory Care
August 27, 2019

Turnover seems very high. When I notice an exceptional caregiver, I don't see them there very long. The facility in general is kept pretty clean. The care of the residents could stand some improvement, especially in the area of personal grooming assistance. Care of the resident's clothing is lacking. For the price they charge, better care should be taken when laundering clothes. Clothing seems like it's all washed together in high temperature, so items are quickly worn and ruined.

Cleanliness

3.5

Friendliness

4

Care Services

2.5

Activities

3

Value for Cost

2.5


5.0
anonymous - Industry reviewer
Memory Care
August 27, 2019
They really care

It starts from the very top. I think Elmcroft corporate structure has a lot of quality control in place, but also in Elmcroft of La Mesa, the directors really care and are very knowledgeable, the resident services director communicates well with care takers and makes sure everything is done appropriately, the executive director is very involved and activities are always a delight. It's always nice to come in and being met with smiling faces.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
anonymous - Toured community
Memory Care
June 3, 2018

Beautiful facility. But you have to bring you own furniture. Highly in convenient during this stressful time. Very nice place though. I spoke with [name removed] (I (I think) on the phone and she is quite lovely and very helpful. The weekend staff was very nice as well.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
C Cooley - Loved one of resident/client
Memory Care
April 25, 2018
Elmcroft of La Mesa

Elmcroft of La Mesa was extremely helpful and kind to us when we suddenly had to place my mother. I was able to just observe my mother while she settled in and saw how great they were to the residents and good at gentle redirection. [name removed] was and is a big help and is always willing to thoughtfully listen to our concerns and help ease our fears. My mom is always laughing now and conversing with the thoughtful staff members and they are very loving and kind. I would recommend this home to you for your loved one. The only thing I wish was different would be a bigger outdoor walking area but this has nothing to do with staff but the designer/builder

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
October 6, 2017

Very nice place, I liked it very much.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Grossmont Gardens Memory Care

October 10, 2017

Thank you for the compliment! We are glad you enjoyed your visit.


1.0
Lea Marino - Loved one of resident/client
Memory Care
May 8, 2017
Titanic of Care Facilities

A sinking ship. Removed my Mom after 2 months. Many hidden charges and un trained staff. New faces every week.

Cleanliness

3

Friendliness

3

Care Services

1

Activities

1

Value for Cost

1

Response from Grossmont Gardens Memory Care

September 28, 2017

We are sorry to hear that this has been a negative experience for you. Our mission is dedicated to enriching the lives of the individuals who live and work with us. We take this mission very seriously and we are saddened to hear your comments. What you described in your review is certainly not indicative of how Elmcroft does business or treats their residents. We are known for our compassionate, friendly, and experienced staff who goes above and beyond for our residents. We are truly sorry you felt differently and therefore would like to apologize. With that said, we do have new management in place and we are more confident than ever that we will continue to enrich the lives of others. Again, I am sorry to hear this has been a difficult experience for you.


Viewing 1-20 out of 48 reviews

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Frequently Asked Questions about Grossmont Gardens Memory Care

Grossmont Gardens Memory Care offers Studio. Learn more.

Grossmont Gardens Memory Care has received an average review rating of 3.6 based on 48 reviews. See all reviews.

Call (619) 644-1100 to reach a resident at Grossmont Gardens Memory Care.

To reach a resident at Grossmont Gardens Memory Care call: (619) 644-1100



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.