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4960 Mills St, La Mesa, CA 91942
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Katherine W
-
Child of resident/client
5.0
a bit of sanity in our insane world
Give them all 5's. I doubt my FIL participated in any activities. I was able to observe a lot of things going on when walking through.
Staff was always helpful and friendly. It takes special people to work in a unit like that.
It is very confusing putting a loved one in a facility. I could ask anyone I saw a question and they either had the answer or directed (or took me to) the person who would have the answer.
[name removed] was in a double that shared a bathroom with another double. I never say anyone use the bathroom. His roommate had too much stuff stacked up in the room. By the second day someone had moved his things around which helped a lot. Between wheel chairs and furniture it was "cozy". I would encourage family to bring as little as possible and add as things are needed. They really need so little.
Laundry staff was awesome. Frequent washings, keeping track of who had what...[name removed]'s roommate looked like someone had brought everything he owned and dumped it in the room. Several large suitcases, dresser, wheelchair etc. The poor man was never out of bed, basically vegetative. It would have been easier to care for him if 95% of the stuff was not there.
About the facility Grossmont Gardens Memory Care
Plateau Village Memory Care, a Sinceri Senior Living community, offers residential living for residents affected by Alzheimer's and related dementia. Along with family-centered programs and services, the community provides cozy common spaces that are perfect for enjoying the California sunshine.
The community provides resources and education for resident family members as they navigate through their loved one’s memory care diagnosis. Along with family partnership and continual education, compassionate caregivers put significant focus on engaging residents where they’re at with purposeful programming, socialization, Signature Dining, and overall wellness. Residents also have access to personalized care plans, including assistance with activities of daily living, incontinence care, medication management, and more.
The welcoming community provides residents with the choice of private and companion suites. Each floor plan features plenty of living and storage space, large windows, and bathrooms equipped with safety bars and handles. Residents are encouraged to bring along their favorite belongings to personalize their space. Families looking for temporary care options can utilize short-term respite care services, where loved ones can enjoy all the same services and amenities as the permanent residents at Plateau Village.
State licensing information
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Senior living options offered
Memory Care
Pricing for Grossmont Gardens Memory Care
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Memory Care
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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Grossmont Gardens Memory Care
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Compare
Grossmont Gardens Memory Care
4960 Mills St, La Mesa, CA 91942
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9.1
Review score
57 reviews
9.1
Review score
57 reviews
5 star
35%
4 star
32%
3 star
14%
2 star
12%
1 star
7%
9.8
Review score
67 reviews
9.8
Review score
67 reviews
5 star
66%
4 star
25%
3 star
6%
2 star
3%
1 star
0%
9.7
Review score
95 reviews
9.7
Review score
95 reviews
5 star
56%
4 star
25%
3 star
7%
2 star
5%
1 star
7%
9.7
Review score
88 reviews
9.7
Review score
88 reviews
5 star
69%
4 star
20%
3 star
6%
2 star
5%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Amenities at Grossmont Gardens Memory Care
Healthcare Services
- Staffing & Ancillary Services
- Medication Management
- Incontinence Care
- Memory Care
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Guest Meals
- International Cuisine
- Low / No Sodium
- Vegetarian
- No Sugar
- Meals Provided
Room Amenities
- Respite or Short Term Stays Offered
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
- Cable or Satellite TV
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Complimentary Transportation
- Transportation at Cost
- Property Convenient to Public Transit
Common areas
- Beauty Salon
- Outdoor Common Areas
- Central Fireplace
- Butterfly garden / Hummingbird garden
- Indoor Common Areas
- Outside Patio
- TV Lounge
Recreational areas
- Movie or Theater Room
- Piano or Organ
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
Languages spoken
- English
- Filipino
- Spanish
Activities
- Live Well Programs
- Day Trips and Outings
- Educational Speakers / Life Long Learning
- Holiday Parties
- Dances
- Art Classes
- Light Therapy Programs
- BBQs or Picnics
- Activities Off-site
- Birthday Parties
- Live Dance or Theater Performances
- Intergenerational Programs
- Live Musical Performances
- Wii Bowling
- Devotional Activities On-Site
- Cooking Classes
- Karaoke
- Catholic Services
- Gardening Club
- Pet-focused Programs
- Trivia Games
- Activities On-site
Reviews
for Grossmont Gardens Memory Care
9.1Review score57 reviews
Write a review5 star
35%
4 star
32%
3 star
14%
2 star
12%
1 star
7%
A Place for Mom has scored Grossmont Gardens Memory Care with 9.1 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Grossmont Gardens Memory Care has 57 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.9
Friendliness
4.3
Care Services
3.6
Staff
4.2
Meals & Dining
4.3
Activities
3.9
Value for Cost
3.6
A Place for Mom has scored Grossmont Gardens Memory Care with 9.1 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Grossmont Gardens Memory Care has 57 reviews with an average "overall experience" of 3.7 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 57 reviews
Katherine W - Family/friend
Memory Care
April 9, 2025
a bit of sanity in our insane world
Give them all 5's. I doubt my FIL participated in any activities. I was able to observe a lot of things going on when walking through.
Staff was always helpful and friendly. It takes special people to work in a unit like that.
It is very confusing putting a loved one in a facility. I could ask anyone I saw a question and they either had the answer or directed (or took me to) the person who would have the answer.
[name removed] was in a double that shared a bathroom with another double. I never say anyone use the bathroom. His roommate had too much stuff stacked up in the room. By the second day someone had moved his things around which helped a lot. Between wheel chairs and furniture it was "cozy". I would encourage family to bring as little as possible and add as things are needed. They really need so little.
Laundry staff was awesome. Frequent washings, keeping track of who had what...[name removed]'s roommate looked like someone had brought everything he owned and dumped it in the room. Several large suitcases, dresser, wheelchair etc. The poor man was never out of bed, basically vegetative. It would have been easier to care for him if 95% of the stuff was not there.
Steve H - Family/friend
Memory Care
April 4, 2025
Pretty good fit for my dad
My dad has pretty severe dementia. He seems to be fitting in at Grossmont Gardens memory care pretty well. The staff there seemed kind and genuine. The facilities and food are good. My dad seems to be doing better there than he was at my house. He didn’t really have anybody to connect with while we were gone at work. I feel comfortable knowing that he has other people to hang out with during the day.
James - Family/friend
Memory Care
July 5, 2024
Review for Grossmont Gardens Memory Care
Grossmont Memory Care is the perfect place for my mom. The staff is amazing! I really mean it! I visit every day and have seen how much love, kindness, and support the staff brings to their patients. It's unbelievable, and I couldn't be happier."
Katherine Weaver - Family/friend
Memory Care
June 4, 2024
Dad was not an easy man to deal with
Wonderful people and care at Memory Care. They were very understanding when [name removed] would block the public restroom (his "office").
He kept climbing out of bed and trying to sleep on floor, so they added a mattress on the floor next to his bed.
Never heard a cross word from any employees....even after he sucker punched an aid. That was his only instance of violence.
Robert K - Family/friend
Memory Care
December 14, 2023
Grossmont Gardens
Grossmont Gardens is not the ideal place for [name removed] but none of the facilities that I toured are. Memory care facilities appear to be geared for patients with Alzheimers type dementia, not Lewy Body which I believe that [name removed] has. The activities do not challenge him and he is bored and frustrated. He has made numerous attempts to climb the wall surrounding the facility. The best feature of the facility is it's location. Convenient for me and his girls to visit him. I would recommend Grossmont Gardens. The caregivers are good and the activities are good for most of the residents. They bring in entertainment regularly and have events for family to attend
Liz - Family/friend
Memory Care
July 19, 2023
Unsanitary/Unsafe Conditions
The caregivers are amazing. Unfortunately there has been a lot of turnover causing daily staff shortages and cutting corners since the new owner took over a few months ago. Promises for improvements have not happened.
With the reduced staff there are safety risks , accidents, and an overall lack of cleanliness. I've witnessed residents sliding out of their wheel chairs, fighting with each other and wandering around calling for help that didn't happen in the past. With only three staff members on duty in the common areas, everyone has to wait.
Clothes with nametags disappear. Bathing is not happening twice a week as required. Door handles/chairs are sticky, urine stains/smell, brown stains smeared on patio floor, food smeared on chairs from apparent "spills" or where someone got sick which haven't been cleaned up for weeks.
Previous ownership had staff working daily to clean and maintain sanitary/safe conditions for residents. Still waiting for conditions to improve.
Corrine D - Family/friend
Memory Care
May 31, 2023
My sister stay!!
Overall, the experience there has been amazing at the beginning. I think I was upset because we lost a lot of our clothes but now it seems to be under control with the new management and I love the caretakers. They’re amazing. They love on the residence my experience there the food is amazing and I eat there a lot Over all and give you guys an A
Judith - Family/friend
Memory Care
May 30, 2023
Would recommend
Based on the experience we have had with Grossmont Gardens I would not hesitate to recommend them. I can't find any negatives to pass on.
Anonymous - Family/friend
Memory Care
April 25, 2023
Not a good experience
Internal changes in staffing seemed to be causing issues. The response time to help me plan for future care was very slow. My mother fell there twice and I had to provide additional caregivers 24/7 for over the 6 weeks that the doctor ordered. I was not satisfied with the management so I removed my loved one and brought her back home.
Based off of our experience, I would not recommend Grossmont Gardens for memory care.
Bethany - Family/friend
Memory Care
November 2, 2022
A great place for loved ones
We like the smaller scale of this community in comparison to other larger ones. We definitely love the staff team there - we have nothing but good things to say about them, no complaints at all. Every time we come to visit the residents and staff seem to be really happy and enjoying their time. Based on our experience we would absolutely recommend Plateau Village to other families.
Response from Grossmont Gardens Memory Care
November 3, 2022
We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!
anonymous - Family/friend
Memory Care
November 1, 2022
Ask questions concerning medication with their pharmacy
We weren't completely informed about how they do their prescriptions with Ron's pharmacy was . We had some issues with that pharmacy trying to get his medication. The few days he was here he was not getting the medications that he needed. The pharmacy needed a doctors note and we were not told that. They need to be more forthcoming with that information for new residents before they move in so they do not have the same issue.
Response from Grossmont Gardens Memory Care
November 2, 2022
We are very sorry to hear that you had a negative experience with us. Here at Plateau Village Memory Care, we pride ourselves on giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly so that we hopefully resolve the issue.
Cindie - Family/friend
Memory Care
October 26, 2022
Our experience at Plateau Village
The biggest issue that I had was that they lost all of my mothers clothing. They were all clearly marked and they lost full sets of sheets and literally all of her clothes. She came with a large suitcase full of clothes and left with a little bag. They could never explain to me where they went. I even told them I wanted to wash the clothes but they took them anyways.
They never changed her sheets once while she was here. I could not get a hold of management. Once the paperwork was signed, they will not speak to you. You can only speak to the floor staff which was very concerning.
Medications was an issue as well. They were not giving it to her like they should have., When I took her out, she had many more pills that she should have.
The regular staff are wonderful. Very friendly and as helpful as they can possibly be. They made an exception for my mom to bring her little dog while she was here and I did really appreciate that.
Response from Grossmont Gardens Memory Care
November 2, 2022
We are very sorry to hear that you had a negative experience with us. Here at Plateau Village Memory Care, we pride ourselves on giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly so that we hopefully resolve the issue.
Corrine D - Family/friend
Memory Care
September 19, 2022
Love this place
My daughter is an activity Director in Washington and I knew what to look for. I am very grateful for all the caretakers there. They’re very loving and treat each person personally. They bring out their personality and characteristics and everything they do. My sister seems very calm and very happy there and I am always invited to all the events and try to stay up on the alzeimers seminars. Love the food here and especially love the activity Director [name removed]. She is an amazing woman and gives a lot of her tell us to everything
Response from Grossmont Gardens Memory Care
September 20, 2022
We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!
RW - Family/friend
Memory Care
September 12, 2022
Research Better
My loved one, is no longer at the community. They did not have enough staff. They could not provide the level of care, that was needed for my loved one. They seemed to provide, better care for those in memory care. The food was sometimes good, and other times it was not good. They need to do a better job, of evaluating the residents better.
Response from Grossmont Gardens Memory Care
September 12, 2022
We are very sorry to hear that you had a negative experience with us. Here at Plateau Village Memory Care, we pride ourselves on giving excellent care, and we make it our top priority to make sure each person involved has a positive experience. If you would like to speak about this with us further, we invite you to reach out to us directly so that we hopefully resolve the issue.
L.S. - Family/friend
Memory Care
August 22, 2022
Buyer Beware
They have a good closer that moves you in, but after that, you'll have to read the small print to find out what exactly you've signed.
You're signing 40 pages, so you gloss over things assuming that it'll all be on the up and up, but it's pretty much all in their favor. I assumed there would be more communication, so I'd know what's going on with my loved one. I don't know if they have a program like other places, where you can log in and see what your loved one is up to. I always had to hunt down someone and it was never the same person as the day before. That might just be the nature of these communities as my loved one is at a new place, but we're still having the same issue with communication. You have to work too hard to find out what's going on. Sometimes you do get an answer, but most times you're struggling.
Response from Grossmont Gardens Memory Care
August 23, 2022
We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!
anonymous - Toured community
Memory Care
August 22, 2022
Community Tour
We toured at Plateau Village Memory Care and found nothing wrong. We just didn’t click with the staff as much as we did at another place.
Response from Grossmont Gardens Memory Care
August 23, 2022
We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!
Dave - Family/friend
Memory Care
April 19, 2022
Smaller community. More hands-on.
It's pretty much what we expected it would be. When we were first touring different facilities, Plateau Village stood out as a little bit smaller than some of the others. They're a little more hands-on because they don't have as many residents to keep track of and help. Because it's a memory care unit, sometimes clothing and things gets mixed up, which is frustrating. But when I come to the staff with questions or concerns, they're always helpful. Plateau Village also seemed to be the best bang for the buck - they were the lowest price of the three places we toured.
Response from Grossmont Gardens Memory Care
August 23, 2022
We want to take the time to thank you for your positive review! We pride ourselves on giving the best care possible to our residents and their loved ones, and hope to continue making meaningful moments with you in the future to come!
anonymous - Family/friend
Memory Care
March 22, 2022
Would recommend to others
The initial reason that we went with Plateau Village at the time because of the experience we had with the director, but unfortunately that person did not stay. They transitioned/were taken over in January and the communication has not been as good as it was in the beginning. The staff who are working with the residents daily really do care about them and that is what matters the most. We would recommend them to others.
Tiffany N - Family/friend
Memory Care
February 5, 2021
A place that helps you help your loved one
The staff members are great, they are very nice people. Our loved one always seemed to enjoy the meals, and the chef even did individual meal plans for the new residents. When it came to the activities they were limited due to covid, but they did have small group circles and we could tell they had good efforts and intentions.
Anonymous - Family/friend
Memory Care
August 4, 2020
Worst expereince of my life
Don't send your family member there. They are understaffed, housekeeping loses everything, I have talked to the manager and he is no help. If it hadn't been for the receptionist, I would have never known my husband with ill. He passed away from the COVID virus. Their communication with me was zero. He hadn't been eating , drinking, or taking his medications for two weeks before he was hospitalized and nobody contacting me and told me. I had gone into the common areas and their were no staff with the residents and I would have to hunt them down to get help. The $2000 deposit was never returned as promised.
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Frequently Asked Questions about Grossmont Gardens Memory Care
Grossmont Gardens Memory Care offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Grossmont Gardens Memory Care 9.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (619) 644-1100 to reach a resident at Grossmont Gardens Memory Care.
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