Village Walk Senior Living

Horrible. If zero were a possibility that's what I would choose. Nothing but liars. This review & the issues will not be in sequence, but I have to get it out here. The public needs to be made aware that this place, new that it is, has no freaking clue what they are doing or just simply don't care. So please, just bear with me, again, the issues here are not in sequence. Let me start with the fact that this is for the memory care section. This particular home likes to have a "round table" kind of chat. That's where the heads of each department sit together and discuss issues. It's also the way they meet the family members to discuss the needs of the resident. They also try to use it to intimidate the family members when they don't want to do what the sales person promised would be done. The sales person comes off being all sweet, caring and concerned and gives you all the answers you want to hear. You pay your thousands of dollars for your community fee and monthly fee, get your loved one all settled in, thinking they'll be safe and checked up on, NOT! Thank god for a camera we put in her room. On her 3rd day of being there she was on the floor yelling for help for OVER AN HOUR!!! We were at lunch and hadn't looked at the camera but afterward we looked to check on her. Saw her on the floor and called them right away. Then, went back and checked the recording. Over an hour on the floor, yelling for help. Yes we had sound and video on the camera with their approval. Thankfully she was okay. We were told by the sales person and the nurse who came to do the evaluation of my family member that she would be checked on every hour. Lies. The head nurse advised us, after we paid and my family member was all moved in, that would be incorrect and the least amount of time would be every two hours. I might add, he was not a very nice person and the every two hours was a lie as well. We even got to the point of having the aides sign a sheet every time they checked on her. The sheet was signed when no one actually checked. The doors to the residents rooms are kept open. Not just unlocked, open. They don't have enough staff to watch the residents so they leave the doors open for the residents to come and go as they please, even when it's not their room. We were told its easier for the aides to get in as well. Again, this is the memory care of the residence. Dementia and Alzheimer patients are not always accommodating and sometimes downright combative. Some of the residents here would go into other rooms and take what they want and try to enforce what they thought to be the "rule." My 96 year old, 98 pound, family member was so afraid of things that went on there that she would actually pull furniture to block they door so that no one could get in. Luckily the furniture she was given by us was wicker and light enough to be pushed open. The maintenance people don't know how to hang a picture and yet they insist it be them who do it. Either too high, too low or just plain crooked. Let's not even talk about hanging a tv. The room was nice, a 1 bedroom. They neglected to tell us the room was right over a bar. A bar with outside TV's. Thankfully my family member was hard of hearing but the noise was unbearable and was all night long. We have it on tape. We were also told that if my family member moved out within 30 days, she would get her community fee back. That too, was a lie. Shame on us for trusting the sales person. There is so much more but I just can't. I feel my blood pressure rising as I type.