United Church Homes

We toured this community and it was pretty plain. The rooms were a lot smaller than most other facilities.

I toured Parkvue Place and the tour was nice, but my first impression of their community didn't go so well. They were way more expensive than the community we chose and it was not a memory care-type unit. It would've been like my dad having his own apartment with a stove, etc.. Once his memory got worse, he would then be moved across to the memory care unit. It would've been almost [price removed] more per month, even though he wouldn't be using all of their amenities. One of things that turned me off with Parkvue was not only the price, but the head of the facility. The lady we spoke to was not very nice at all, she was very unwelcoming. My dad is a Veteran and she talked to me, but not to him. It was almost like he wasn't even there. Whereas when we met with the head of the facility at the other community, she spoke to my dad and not to me. She only directed her words towards me if my dad didn't understand or hear what she said. She also gave us all the options as far Veterans were concerned, whereas Parkvue did not. The Parkvue director said, "You need to fill out this application because we have limited spots". If you're going to run a facility, you shouldn't be so matter of fact. [name removed] of the other community was much more upbeat, friendly & welcoming.

The community is nice inside, but older building. The staff is very friendly and we had wonderful chat with [name removed] about our parents and other things. Cost of community is much higher than other assisted/independent living for the square footage. The additional costs would discourage our parents even more.

I toured this community for my mother, and her needs. My tour went well. The community looked nice, everything appeared neat, and well maintained. The staff was friendly, and kind.They have good activities available for the residents. Unfortunately their rates were to high for our budget, and the location of the room they showed us was to far for her to walk. It is a nice community, but it wasn't the one for us.

Very nice, but small in number of apartments. Services are a-la-cart, which can get expensive. Apartments are a good size. Sister facility to The Park at Olympia Fields

By Dayton Mall. Has a pool. Didn't like sales person, hallways narrow, rooms nice, more religious gatherings. Was an old apt building.

Chapel Hill Community is a very nice facility but needs some improvement with staff communication. The security cameras in the hallways do not work to record it only shows real time visual. Communication from all staff to family is disappointing. They do not return calls and nursing does not follow up on family requests to physicians or social services. Our loved one had personalized items go missing and never returned. Just overall a little disappointing.

Skilled nursing wing was a nightmare. The rooms were old with peeling paint. There was a pungent odor throughout the floor. Lack of care was frightening. Nurses sat and talked to each other all day while 1 aide handled all the patients. Care team was snarky and arrogant. No consistent OT or PT and was told our insurance only paid for twice a week therapy. After two weeks and father rapidly declining, we moved to another facility. New facility had 5 days of speech, OT and PT per week (same insurance). The day we moved our father, transport had to park behind another van that picking up another patient that a family was moving. Avoid at all costs.

Was the nastiest place I have ever seen, Upper management does not know answers to any questions, [removed]. Be very careful what they tell you to sign and pay much attention to room conditions. They gave my brother a room, which was not handicap accessible. They gave him one price and then tried to charge another. [removed] Do not trust anything Sharon, Ron or any of the others say, because they are not qualified workers, and they say one thing and do another. This place does not treat the elderly kind (upper management), workers are good but severely underpaid. My brother fell several times there and was told to take him to nursing facility, which I did, then they come back and try to say he owes 3 times what he actually owed. Dont trust them or you loved ones to them

Bad bad place. Make sure you check out other places in community. This place stinks, [removed] and not a clean atmosphere. Looks can be deceiving.