Touchstone Senior Services, LLC

I would like to see more outings, getting them out with a change of scenery. There are communication issues between their doctors and the community. The people are super nice, and seem to be good to her. I have no complaints.

This place is near the hospital in Cudahy. It's a nice place but probably about 12 miles away from where my brother lives and from where my mother used to live. That was a little farther that we were comfortable with. It's a little bit older but it seemed nice.

4 week rotating menu, unsure if food choice options at meals handle meds ordering, administering, monitoring and review Can bring own furniture. Hair and nail care services. Limited info on website, does not show units or other amenities

It's a wonderful facility and they seem to treat the people very well there. My mother has participated in some of the activities. She's played bingo, which she doesn't like, but at least it gets her out of her room. It is expensive - not very many people can afford that price. The staff there are tremendous. All the girls and the one guy are very, very wonderful and they seem to really care for the people.

Visited this facility. A smaller facility which should have the capability to deal with my father's issues. Can lift him. They accept Family, just a matter of being able to pay 24 months (which he can do) and to be approved as always will be the case. A family friend has her father hear and he seems very content. There is immediate availability, but only one room which could be gone soon.

The staff at Sylvan crossing in Westshire Village are really terrific. They are very helpful and friendly. Our loved one is doing fine since the move to Sylvan Crossings. The community is very well kept and clean. The meals served are decent nothing too special. The location of the community is very far away from family and far from the city. They don't offer transportation to doctors appointments making it very difficult for our family.

Sylvan Crossings was very accommodating for us. The facility is very nice. They did offer activities, but my Father-in-law did not participate. My Father-in-law was just not happy there and has since moved back home.

Sylvan Crossing in Westshire Village is really in Westport, not Waunakee. If you have grown up around here you know this area as Westport. This was very confusing to my mother at first. This is a very nice facility. The residents have a nice walking area outside and sitting area on the porch or under the gazebo. Smoking is also allowed outside. This facility has a number of gathering rooms for residents to congregate and watch TV together. The staff is very nice and show real care and concern for the residents. The sign-in setup needs to be changed. They really need one notebook for family and friends to sign in on and another notebook for signing residents out of the facility. As of now this is all in one notebook and is confusing. Mail – all comes to one place and staff is handing it out. This needs improvement also! I have seen my mother’s mail not get to the correct location as requested from time to time. Each resident needs their own secure mail box. Overall it is working out just fine. She receives the care that she needs and is very content at this facility.

It's going okay. They keep it very clean. They try to be accommodating. The food seems to be okay, and I like the location, it's easy for me to visit.

We picked this community because, it was the only place that would take my loved one. They were friendly and they cared about my loved one. They need to improve on the activites, since they lost their director. They need to be more consistent on the care plan-pricing. Also, It would be nice if they added fresher fruits and vegtables. The overall vibe of the environemnt seems to be a bit noisy, and not as calm/peaceful.

Our family had an in person tour and it was a nice experience but it was just not going to be suitable for our loved one

Wish it was more the previous spot he was in he was more known. He was new here and didn't seem to have as much of the attention that he had previously.

The staff was attentive most of the time. The care of the residents was very good, just one incident with my father (initially food served was not appropriate for him). The common rooms of the facility were very nice. My father's first room (window would not fully close, winter time). 2nd room was fine. Sometimes the facility director was difficult to get a hold of but did follow through on things.

Facility seems a bit more chaotic as everything and the gathering areas are all as you walk in. It lead to what seemed to be a louder environment. The rooms were much quieter, and there were other common areas that were much more calm. Overall we did like the facility, however it did not fell as much like "home" as some of the other we toured.

This facility was ok. Not a top pick. A little more expensive and not as nice as some of the other facilities. Staff was informative though.

I toured Sylvan Crossing at Creekside Estates. It was a nice and clean community. It was a smaller community. There was only one room available and we weren't quite ready to move our loved one in.

The facility was nice enough, with decently sized room, good closet space and good amenities. It's in a quiet location. My reason for three stars is that I just don't like the always-locked doors. I understand why that's done, but I don't want to put my mother in a place that doesn't allow her easy access to the outdoors.

My mother is being provided with good therapy at this community. They are doing a pretty good taking care of her, and her needs. Her concerns have been that there aren't really any organized activities. They offer minimal activities overall. The breakfast meals are great, but there are room for improvement with the other meals. This wouldn't be the first community I would recommend, but I would tell someone to consider it.

It has been a work in progress for us since my mothers move to this community. Since we have been here there has been a change in management, but I do feel it was a change for the better. The old management did not follow through on things they promised us. The new management has been kind, and helpful. I feel she is safe, she has a pull cord on if she needs any help. I don't know if I would recommend this community, but things are looking up for us here.

My tour of this community was a pretty decent one. From what I saw everything appeared to be clean, and well-kept. The staff I came across was friendly, and nice. I felt like this was more of a community for someone with mobile restrictions. It is a nice community, but it wasn't the one for my father, and his needs.