Touchstone Senior Services, LLC

I'm very pleased with them. I think the value is first rate! I like the neighborhood and the cleanliness, the fact that it is small and the staff work independently and together. If you have a need and the administrator happens to be there the administrator will step right in and help. We haven't encountered any problems. The level of expertise is relatively high, I think. The caregivers are well trained and they show concern for the people. They have several entertainers come in. My husband enjoys playing bingo and doing the exercises. The food is very good and they make adjustments for people with allergies.

The staff is very patient and gentle. The residents have a wide range of needs: paralysis, dementia, young people with mental deficit that require supervision,...The outdoor common area needs updating and paint. Showers and room cleaning are once a week. Bedding is kept very clean and fresh. The facility needs maintenance. I am repairing the closet door that was off when mom moved in 2 months ago. I'm concerned that the window screens won't keep mom in. They're probably fine because she never opens the window.

There still is too much turnover in staff. Wash is not done in a timely manner... often behind. Communication with family is GREAT! The move process was good. The meals are also very good. I know it is difficult to staff most assisted living facilities. Staffing has improved with change in management, but I worry that the great staff they have will leave if they are continually asked to work overtime. I would definitely recommend the facility for residents looking for a warm, caring family atmosphere.

Sylvan Crossings had availability quickly when I was needing to move my loved one. The staff here is very good. They seem to handle his care well if not better than where he was at previously. I would recommend them to others.

The thing I like about Sylvan Crossings and a few others is they don't make you put any endowment in. I also like that it's very small, my husband is more introverted. It's in a suburb, far away from any main streets. He has a nice room with a beautiful green view. The staff is friendly and the food is homemade everyday. It's so far, so good! I was glad to find out about A place for Mom; I was recommend by my daughter's friend who is a social worker.

There have been a lot of issues finding and maintaining staff just like everywhere else right now. They do their very best - but it has been a struggle. They are having a hard time finding an activities director so there is not a lot going on. The cook that they have right now is really good. The director is amazing, she is great as far as communication with the family and addressing issues as much as she can.

This communities was okay and it was much more homey. It seemed a little disorganized but we had already fell in love with another community before we came here so it was hard.

I went on a tour here and it had a nice and cheery dining area. But all I could smell was disinfectant. The rooms seemed fine. It seemed to be clean. I think the ratio of caregivers to residents weren't right. They also had a buzzer at the door that was constantly going off. It had a nice view of the lake it just wasn't the right fit for dad it wasn't really geared to memory care although they were trying they had a traveling memory care person come in.

I took a tour of this community for my father, and his needs. The staff I met was kind, and informative. My questions were answered. The community looked nice, and everything appeared to be well-kept. The experience was a nice one overall. I did find another community that suited our needs better, but my tour of this community was a good one.

The tour was okay. I definitely wanted caring staff with healthcare and benefits. I thought they needed that to give better care to the residents. If they are happy they will give great services. I also did not get a chance to see the director. I was trying to see all my tours in one day since I live out of town.

Unfortunately my father in law was only in this community for 11 days. He wasn't happy, so he moved back home. However I did feel this was a nice community. Its a smaller community compared to others, but it is a great facility overall. I would recommend it.

Staff was friendly and you could tell they care for their residents. residents seemed happy there. bit on the expensive side and rooms were studios. we are looking for 1 or 2 bedrooms so my parents can stay together. wall paper in entry is a bit busy and home is locked which is good for those who tend to wander but more of a hassle for those more independent. staff seemed very outgoing and used residents names. director has dog there which gives a family /house type atmosphere

Sylvan Crossings does a wonderful job of personalizing their care to each resident. They have a unique and special point-of-view that when loved ones with dementia are exhibiting behaviors, they are trying to communicate their wants and needs. They take the time to assess the situation, and make any necessary environmental changes in an effort to make that person more comfortable. I will definitely refer more patients here in the future!

When we toured this community, we liked it but it was small. There were only about 32 residents. Also, it was far away from where I live, so I would have to drive a distance. They referred me to the one in Westshire Village and I really liked that one.

We toured this community for the increased needs of a friend. The individual rooms were very spacious and bright. The staff seemed friendly and knowledgable. The common living areas seemed small and cramped.

My family and I are pleased with the support and care being given to our family member. The environment is comfortable and the staff have been caring and helpful. We needed a place that understands the difficulties around advancing dementia and the staff here have worked well with our family member. We have been kept updated and are included in the care planning.

We visited Sylvan in Waunakee. We spoke with [Removed], who was delightful, wonderfully helpful and incredibly accomodating! The building, grounds, common areas were lovely and well kept. The resident arrangement was a room with restroom,with large common areas, with cozy parlor type areas scattered throughout the building. It was very nice, but did not meet our Father's needs for an apartment style setting.

Has more of a nursing home feel

Very nice clean place. Knowledgeable staff as well

Sylvan Crossings on Chapel Valley is really a great place. It turned out to be not only convenient to where we live, but the best place for dad. It is a really good place with excellent staff, good food, and everything else you could want. We are very satisfied and would highly recommend Sylvan Crossings on Chapel Valley.