St. Andrews Management Services

Well established and offers independent,assisted and memory care. However, seems dark and a bit dated. Didn't see amenities that my father in law would appreciate.

The community at Brook Park offered a pleasant tour. The staff that offered the tour were very kind and knowledgeable. They were able to address all of our concerns. The community could use a slight update. It wasn't as nice as other communities that I visited in the area.

Outside appearance was nothing special. Older building. Clean inside. No odors. 30 apartments each 400+ square feet for $3456 per month.. Walk in shower. small microwave and fridge. No frills but homey and cozy. There are doctors that come into the facility to see patients. No transportation to doctors provided.I liked the smaller facility. would be easier for Mom to get around. Location is ok. No community fee. All inclusive. Must be able to transfer.

I was a bit disappointed with this facility. The price is on the top end of all the communities I'm looking at and for the assisted living area, I wasn't impressed. There was a pungent smell at the entrance when I walked in and the receptionist and another staff member were talking and didn't stop their conversation while I waited. They also continued to talk as I filled out the info card. While I waited another staff member walked up and stood talking. (not necessarily a bad thing, but felt out of place). The tour had some unpleasant smells- suggesting upholstery was soiled and needed cleaned. Very institutional feel. cleaning staff were in the halls along with linen carts and cleaning equipment, a charging cord was outside a closed door on the floor in the walkway. cleaning/other staff were blocking the halls while residents with wheelchairs and walkers were trying to pass. These staff also didn't move to allow the residents or myself and my guide to move through. The two rooms I was shown needed cleaned and very minor repairs (one was just vacated and hadn't been cleaned yet). The common areas were small and empty- there were no residents using them. the game room was very tiny and had a small door to enter. No one thing was a major turn off (except the smells), but together, I know my family will not like the feel there. It feels very much like a nursing home that looks like a motel.

My elderly parent first came here for rehab. Due to short staffing and not having call button within reach, they fell several times and had more injuries than when they arrived. After moving to skilled care, things got worse. Know that there are some dedicated long term employees that give families a ray of hope, but most staffing comes from “agency” help that means they are not familiar with anyone and do not provide minimal care other than medication (that has been administered incorrectly to my parent numerous times). Sadly I would suggest looking elsewhere for a caring environment for a loved one.

My mother stayed at Brooklyn Park for a five day respite. I was on the phone with her when she started having problems breathing and needed her inhaler. Her light was on for over 45 minsters before she received her inhaler. She also fell out of her bed twice because of lack of bed rails. One time she stayed on the floor 4 hours before she was helped we found out the next day.

Our experience at Brooking Park was awful. My mother wasn’t given the medicine she needed. They never bathed or showered her during her stay even after we had asked a couple times. One day they didn’t bring her breakfast or lunch. She was not to moved around in her own but could not get anyone to come in and help her use the bathroom so she ended up just doing it by herself. The entire experience was rotten! Do not let the fancy appearance fool you like it did us. The nurses do not want to be bothered with. The ONLY positive thing I can say about this place is that we met a very nice and caring CNA. It’s a shame more people there were not more like her. Thank God I got her out when I did before something bad happened. I did not feel my mother was safe staying there and now I’m doing whatever I can to warn people to avoid this place if possible!