Spring Oak Senior Living

I have to say that when I first walked in and met the staff I was blown away. Everyone seemed very knowledgeable and friendly. The management even explained how I could save care cost which was a blessing for us! As a way to save in care, my loved one was quickly recommended for hospice care. I was shocked that this was brought up on our first meeting but figured they were the experts. When my loved one moved in, he/she immediately started a rapid decline. I felt that medication was pushed instead of good old fashioned care. I am very sad to say that my loved one died shortly after coming to what seemed to be a nice place. After meeting and talking to other families and staff, I discovered that they are many people on hospice and they have experienced many deaths. I understand that is going to happen, but question if my loved one's interests were truly being considered. Looking back, I wish I would not have made my decision based on cost or lack there of.

My brother and sister and I went and my sister had heard some good things about them but when we went they weren't very organized and it kind of had a smell to it, almost medicinal, maybe from cleaning up urine. It was very dark and also, we saw the staff there interact with some of the patients and it wasn't the best. We knew we could cross it off our list.

This is the worst place I ever lived was without heat for months and had babies in the apartment had to by a heater its roach infested and nice infested also move and was told 30 days after would get my security and now they dont want to give any security back they also charge to throw garbage out and dont have a working disposal you have to go down stairs outside in the yard to throw garbage and I was on the 21st floor people steal your mail has well even tho they have security and cameras they now wnat to keep my 1100 for me throwing garbage in they dumpster prior to moving out do not move here I do not recommend it and the apartment is not what they show in the pictures

As a resident, you don’t get services you pay for. Read cont. they charge you for services they don’t give. If you say anything they’re working on it.FOR HOW LONG?

Management is horrific! Staffing is awful! Activities are pitiful! Building needs major upgrades! All the vents have mold in them! The Poor residents especially on the 3rd floor just sit in the same spot with nothing to do with there heads lying on the dinning room tables sitting in urine and feces all day long! Not to mention the functioning residents on the 3rd floor just pace the hallway all day long crying and screaming looking for their loved ones to go home!

Do not put a family member in spring oak , care is not good, concerns go unaddressed.

Moved our Mom to Spring Oak from an assisted living in Ocean Grove for a bigger living space. So not worth it!!! Very disappointed! Big sales pitch to get you in! My mom is currently in memory care, second level which I may add is an extra $1200.00 a month. She does not get showered, her room is filthy more often than not! They do no activities, no crafts from what is observed! I guess the trade off for a bigger room was a huge mistake!!! Often the staff is outside smoking, its fine but when residents need attention no one is around! What's sad is my mom is a very socialable woman and we feel she is not getting the activities she should. It is beyond me why she is in second level to begin with. Are they desperate for the extra money!? I would think second level memory care and for the extra money they would be a little more attentive!

I encourage anyone considering this facility to make an unannounced to campus. You will likely find staff members playing on their phones, yelling at residents, and/or missing all together. The lobby has been updated. The “back of the house” is filthy and unkept. I would never send a loved one here.

You will never get anyone from management or nursing on the phone and they do not return phone calls. They largely ignore residents concerns and requests. Very unfriendly staff and they are just there to do there time with the minimum amount of work.

I am very disappointed with this community. They did a terrible job with my loved one that stayed there for 1 day. They did not have anything in my loved ones room that was supposed to be. When i walked in I did not see any staff. I was unable to find staff until at least 30 minutes later. The staff also did not feed my loved one all day. I would not recommend this community to anyone.

My grandfather is a resident. The care is minimal, he was in the same clothes for 3 days. He claimed he wasn't feeling good but no one knew anything. My wife is an RN and questions the knowledge of the head RN. It shouldn't be called assisted living because they don't like assisting, it should be called 65 and older apartments. If your parent has needs, not the place. They claim they do a lot of activities but when I visit the residents are never doing anything. Not worth the money, they have a lot of Medicaid residents so if you are Medicaid, it's an ok place. Don't use spend down money here.

The place is a dump! Converted conference hotel converted into a Assisted Living Facility. No thought behind the planning. Loud heaters, REALLY bad food, so unorganized. A SNAKE PIT! My dog is too good to be in this facility.