Spring Oak Senior Living

Everyone is nice and polite, but the place smells of urine which means they must be lacking staff. Also, all of my mother’s washcloths are gone. Missing socks. I wasted my time putting her name on her items as the facility requested. Within the first month or so of being there she was loaded with fluid. They were oblivious to it. During the 5 months I rehabbed her, she had no fluid. I took her to a cardiologist who started Lasix. I requested a low sodium diet and told them to not give her processed foods. They seemed as though I was asking for the impossible. I am unable to take care of my mom. I became ill and am undergoing a long recovery.

The staff is friendly but the care of medications given when they are supposed to and a shower that is scheduled to be done twice a week is no longer being done! There are no activities for the Memory Care residents they sit in their rooms all day in front of the tv or will rarely walk up and down the hallway! All 3 meals are delivered to the room so interaction is minimal

I would never put another family member in this facility. my family member was supposed to get bathed twice a week, she was lucky to get one a week. they only changed her sheets when we complained about them not being changed (over 2 months). administration didn't seem very interested in residents.

ratings above

Breakfast good, lunch and dinner inedible 60or 7 meals per week, cleaning service is very ragged assistance-help not available, security safe from 10 pm to 6 am-not good coverage, have lived here 7.5 years stead decline in services, food quality, cleanliness, quality of help. Don't know why Noble needs a review, the residents and local staff are quite aware of the decline in services. Would not recommend to friends due to shortage of staff.

Low price at the start but you have to furnish the apartment and there are extra fees which add up quickly. Seemed to me that the people living there are not very happy Apartment that I was shown had yet to be cleaned from the last person. Smelled funny. So not putting my Uncle there.

I am not happy with the community due to they are renting to residents that are not of the senior age. We have asked for a few small repair that is not being taken care of. The community is not what we wanted and we can not recommend this to other families for care at this time.

Unfortunately we did not have the best experience with this community. The building is run down, and some updating. I was not comfortable with the care he was receiving. It is a convenient location for us. The staff was nice, and tried their best with what they had to work with. This was not the community for my husband, and his needs.

I did not like this community at all when I visited it. The staff was nice. There was a smell when I got to the memory care area. This community felt like a nursing home and we were looking for a smaller community.

The care from staff very poor Each day my mother has to try to get back to her room on her own. Other clients as well are pushing one another back to room after eating staff does not complete every 2 hour checks as was told on admission she is left in wheelchair for hours between meals i have yet to see floor vaccum The crumbs on floor are there week after week you may wonder why she remains here very few choices in area yes family has verbally complained to supervisor and owners no changes

space awkward; no one in mem sppt progr (empty.); limited activities and ammenities

The cost for this place was absurd and not worth it. I had a sit down with the management here about the conditions of the facility. It was the filthiest place and they didn't care about even trying to maintain anything. I wouldn't recommend them to anyone.

I AM A RESIDENT AND GETTING VERY CONCERNED ABOUT THIS PLACE!! LIMITED STAFF, LIMITED SERVICWESA, ELEVATOR NOT WORKING FOR MORE THAN 24 HOUR, NO HOT WATER ON ONE WHOLE WING, MEDS NOT ALWAYS DELIVERED, MORE PSYCHIATRIC RESIDENTS BE ING ADMITTED-WITH LIMITED STAFF AND EXTERIOR DOORS THAT DO NOT LOCK. NO ONE SEEMS TO BE HERE FROM ADMINISTRATION!! NO COMMUNICATION ABOUT THE PROBLEMS

this place is terrible!! poorly staffed, in fact only 2 staff on site for over 60 residents, some unable to communicate and some needing lots of assistance. residents families putting notes on dorrs to ask staff to assist resident, change their bed, get their laundry done in a timely manner, check on them etc. beds don't get changed regularly, medication delivery is erratic and staff seems to change constantly "they quit"

Don't like it here anymore. The appearance and cleanliness of our 'home' has gone to hell...Smells like a nursing home. Mgmt has isolated themselves from the rest of us as though we're not worth their time. They make assumptions about people instead of trying to get both sides of a situation, and they bully employees instead of trying to nurture them to make them feel like they are part of the team. We're just a bunch of old people not worth caring about.

Our family had an in person tour and based on the experience we would not put any friend or family there. The community was dark, dingy and depressing.

We are removing our relative from this facility after 2 years. Has had a dramatic downward slide in the last few months. Unsafe for seniors.

This place may seem great but underneath their facade of being a good facility are people in charge that have no interest in the wellelderly living there. They let my grandmom become severely dehydrated to the point of kidney failure and she almost died. They have aids, a nurse or two, and multiple staff who let her get so sick over possibly a 2 week period. The head nurse [name removed] will behave as though she is so caring, but nothing could be farther from the truth. I could go on..... do not send your loved ones to this facility. They are not in the business for caring, they are just in business.

I was not impressed with this community, it is old, run down and the rooms were very dark and drab. Even the furniture in the rooms was old and worn out. It was like an old VA Barrick. I will say that the staff helping me with my tour did a good job showing me around and they were able my answers questions. I would not move my dad here.

Person at desk was confused when we showed up for our scheduled tour and had to go looking for someone. Unattractive inside and out. No nice outside areas. Inside seemed cramped. Lighting poor inside, and color scheme dark. Activity schedule not as extensive as elsewhere. Limited menu. Looked like a bad high-school kitchen. Food spilled on floor when we passed through dining area was only partially cleaned up when we came back through. Stale odors in rooms we were shown. Will definitely not move my Mom into such an unattractive facility.