Sparrow-Partners

What our family likes the most about the community is the staff. The staff treats us like we matter. Everyone is one big family. There is always something going on to do. Based on the experience we have had so far, we would definitely recommend this community to other families.

With the care services - there is no care given, this is true independent living, there is also food provided. Amenities are great, beautiful outdoor area. It's a new community so they are still establishing programming, but it's been fun for my mom and she loves the outdoor area. There's no concierge or front desk to call if you have problems, so it's not for those who may need occasional assistance.

It's cean, friendly and active. However, the significant rent increase after the first year's lease drove me and several other previous residents away. I picked this community, because of the staff, safety, new, cleanliness, location, and special move-in incentives. Storage limitations and parking are significant drawbacks for Luxe at Cedar Hill. Also, all resident parking spaces should include assigned covered parking spaces.

It's been fantastic. Overall, the people are nice. You feel like you're living in a hotel. It's a new apartment, and it fits the needs that I have. Overall, I would recommend to others.

1. Good 2. Exceptional 3. Good 4. This is independent living so there is no care to rate. 5. There is no food. These are independent apartments. The one complaint I do have is that there is not enough parking for guests. I go see my mom 3 times a week and there is no parking. 6. They have plenty of great activities. 7. It is definitely on the expensive side but the protection in place is great. Sadly you can't get deliveries because it is a fortress. Just know that there is limited guest parking and none of the delivery drivers can find the place. Good luck order a pizza because they can not get it. The security rocks though, no one can get in without a fob.

Our experience with The Lakes at Grand Prairie was wonderful. [Name removed] was so helpful and patient. My loved one loves it here. The staff is great to work with. They don't serve meals here though.

I would certainly tell a friend. The community is in A very safe area, super clean neighborhood , good central location to necessity like pharmacy, groceries, restaurants and gas stations. The community itself is the same. Super Clean, modern updated units. Nice people and staff beautiful common areas like the pool, club house area and other activities like the library and movie room. As far as improvements from a seniors perspective: some form of free shuttle transportation to close by stores for necessary things like food and pharmacy needs. The other improvement I notice is the payment portal to pay rent and other fees. Portal on community computer charges a high transaction fee ($50) to pay rent. Don't think most residents use that portal.

It has been a pretty good experience. My loved one is in an exterior apartment, and the walk outside can be challenging because of her age and also because the yard doesn't have a sidewalk. But that's really our only complaint. The community itself is great. The amenities are great. And the staff is very good.

This community was okay and it was a nice place but it was not the same amenities as another community that I found but it was around the same price. They also did not have a lot of activities and I wanted to make sure that my loved one had a lot to do.

The Community 'vibe' feels more like a dormitory with a RA that reminds, enforces, and "discipline" residents and not a place that has nice amenities that are available for use/participation if you choose to. I don't know if it's because it's such a small Community that it feels this way, but this has not been our experience in the past.

Sage Highland Creek has friendly residents and various activities for everyone. The facility overall is dirty due to the lack of cleaning staff. We only have one person who is responsible for 4 floors, 184 apts.,lounge area and public restrooms. The baseboards in the halls are filthy and cobwebs are hanging from the wall. The walls around the elevators are damaged and need to be repaired. Sage lacks security. Anyone can get into the building 24/7 as the doors are unlocked. The facility is wide open for anyone to enter the pickleball court, swimming pool, and lounge area. Some gates are locked sometimes between 9:00 pm and 9:00 am, however, they are not secure enough to keep from vandalism .

1. My apartment has never had a fire extinguisher. 2. The walkways here need to be sandblasted or at least power washed. They are filthy. 4. I care for myself. 6. There should be handicap doors to office and all gated areas. It is too expensive for single elderly person.

Our family had an in person tour and it was a beautiful community but the tour itself was not well organized and we ended up having to go back for a second tour because of the miscommunication

Design and facilities are awesome. Management is abysmal. The focus is on luring and securing new residents. Communication to and appreciation of current residents is nonexistent No way to connect with ownership to convey issues an concerns. Promised amenities: heated pool, resident activities, garden, dog park, badly managed or totally ignored.

It seemed like a beautiful community. We asked for one room and for it to have disability hands in the shower. The first apartment was suppose to make it easier for my mom to get around but that request was ignored. Instead, she got another apartment assigned to her that didn't have want was needed. Overall, some of the issues we have had is that deliveries have to be before 6pm or the doors are close. No one can get in, not even EMS and FIRE. I have seen where EMS and Fire has tried to come in but there is no way for them to get in so someone had to let them in. That is a major risk for anyone 55+ and older. Management and other staff has turned over a few times. No one is there just in case of emergency. They don't work past their hours.

An apartment complex for people over 55 the clubhouse is the same as any other apartment complex. It is not a place for people who need care, you are pretty much on your own. I am surprised at how many unruly, barking dogs there are that are left on porches and bark constantly at everyone all day. I am also not too impressed with the building quality. It is aging fast, and I have had issues with leaky windows and doors. Plus, I wish I hadn’t sold my vacuum; I had no idea anyone was still installing carpet in new buildings. If the weather is not severe you won’t have the same pipe freezing disaster they had in the winter of 2021. They have done a lot of construction on the damaged units. It appears that they are done with repairing the units, but in the midst of this we now have a new owner who has added a $20 amenity fee that I wish would have just been included in my rent price so I don’t have to be reminded every time I walk into the showroom they call a clubhouse that I am payi

We traveled from out of state to see this property along with two others. This was the first one and we liked it. We were told that a particular top floor was available and were provided a price. We were sold. When we got home we called to secure the apartment only to learn that the tenants had extended their lease (in other words, it was never fully available). [name removed] was our sales rep working this and he said that there were other units available (same plan and same floor) for the same price. Just to be clear -we texted [name removed] the details that we agreed to and he confirmed. Went to apply for a lease online and the price was more than what he had quoted us and agreed to. We escalated to the regional manager as [name removed] apparently does not have the authority to honor what we had agreed to. Still waiting for a call back from [name removed] and the regional manager. We shortened our exiting lease so that we could move earlier. Took time off from work to move. And now this? Bait and switch

I moved to Amberlin Georgetown in October. Since moving to this new apartment community, I have experienced a variety of issues. The construction materials are cheap and the finish-out work is sloppy. During move in, I discovered holes in a wall, nails protruding from walls, cracks in both the front and balcony door frames, a missing kitchen backsplash tile and a loud rattling noise in the HVAC unit. Work orders for the backsplash tile and HVAC unit were submitted in late October. On-site management has not been responsive and I eventually contacted the regional manager for action. The HVAC unit was not repaired until [date removed] and I have heard nothing about backsplash tile. Due to the cheap construction, I can hear every step my upstairs neighbor and her huge dog take. Based on my experience, I would definitely not recommend Amberlin Georgetown to potential residents.

I lived at the Luxe for 6 months, when I was found near Dead on the Kitchen Floor, by a neighbor came knocking on my door on Sunday morning, we was to have breakfast. She knocked and knocked which I could not answer, then she Called over and over with no answer. worried something was wrong. she waited until after 9am for management to come to work. to Report what was wrong. The Law and Paramedics was called, Management had to cut into the wall, to reach in and unlock my door. I was found on the kitchen floor, not responsive, I was taken to first Baylor Scott & White in Rowlett, then to Methodist Hospital for a emergency Liver Transplant on [date removed]. I had a seizure lasting over 5 minutes, and later I coded. The doctors told my Daughter I could never be alone again. She and her husband had to move all of my belongings out of the Luxe. She asked the Liver Transplant Team if they could Call the Luxe and inform the Manager. She hung up on them. since then I was turned over to collections