Seasons Living

The facility is beautiful. There has been no activities director for 3 months. Most of the good staff is leaving, including the director.

We toured Pennington Gardens Assisted Living and Memory Care when searching for a Memory Care facility for our loved one. The cleanliness of this facility was poor. Also, the person that I had the tour appointment with was unprepared.

Executive director has not answered any of my attempts to talk- then the rent raises and I'm done and moving mom out- terrible review I'll give to Broadwell for anyone.

The Memory Care staff is terrible. We are looking to move our loved one as soon as possible. Management only pays lip service to the issues with staff sitting on their phones while patients go unattended.

We moved my grandmother into Broadwell when it was brand new; we loved the physical space - so light and open, and made allowances for it being new (no activities initially, still hiring staff, etc.), but during the several months she lived there, the care actually got worse. Many of the initial staff left over the course of those months, not only aides but many of the directors. My grandma has dementia and staff were supposed to be helping with dressing, bathing and escorting. We were paying for these services but they were not being consistently done. By the end of my grandma's residence staff were not escorting her to any meals; instead another resident who also has memory problems would come to walk down with her. Staff were very slow to respond to inquiries - taking days to reply to calls or emails, sometimes not responding at all. There was no cleaning staff and the cleaning done being done by the aides was minimal. After the culinary director left my grandma was hardly eating. We moved her to a new assisted living community and both her improvement and the improvement in the level of care at her new community has been amazing. If your loved one needs any type of assistance I strongly recommend looking for a different community.

Some things the Broadwell Senior Living community could improve on would be their record keeping, their response time to call buttons and their overall engagement with the residents. If your loved one needs any type of assistance, and they need to rely on the nursing staff to monitor, do check ups, or any extensive care, this is not the place for them. Even if your loved one is fine now in independent living by may end up moving to assisted living, we would still not recommend having them stay here.

The Wheatfields is a beautiful place, however do not let the decor fool you. Yes, every tour will always be what you want to hear. The Relations Coordinator told false statements about the care she would reciever in memory care. I went to visit one time and seen they only had one r.a. on each side. The activities director then was very helpful and was always concerned about all the residents. Come to find out she no longer works there, and I could never get answers about her laundry or housekeeping complaints we had because we never seen any management back there. The activities director was always making sure she would resolve the problems and next visit she did! After having a friend of the family live there, I came to find out her medication was not giving at the right time, she feel a few times at night so that shows me overnight crew is not watiching over them. Every visit we had the activities director was very nice and i felt comfortable talking to her than anyone else. She was on top of things and they need more people like her on the floor! This place is not organized! Always short staffed, and I come to also find out that they treat the staff like crap! They get rid of the good employees, that is always why they have new management every year! Coming from a friend of the family who has a loved one there!

My mother-in-law lived here before we moved her to a different community, and we were not happy with the the place. They gave a great first impression, for example, they offered to help her move in all of her belongings. Once she was booked to move in, they did not keep this promise. There was a great lack of consistency and communication. We could never seem to find out what she was up to and the community failed to keep us updated often. In a matter of two years, the community had a change in management three times! We lived over three hours away, and this was difficult without a good level of communication. They even "misplaced" her wheelchair at one time. The food was also dreadful and the wait staff was awful. We ended up moving her and have been much happier since.

They have inadequate staff. Poorly trained. Terrible management. Food is awful. No place to walk no landscaped grounds. The very few staff that have stayed often work doubles and days off and love the residents.

From the residents point of view, the aids are brutal, mean, and demoralizing. That has been the biggest issue. The management are all friendly but they are very hard to get a hold of and do not call you back when you reach out. The director we first started with got us in here but then moved on to another facility. Overall it has been a very bad experience and we would not recommend Broadwell Senior Living to others looking.

Broadwell should follow the golden rule. Treat others how you want to be treated.

I was immediately turned off during our tour with Pennington Gardens. I felt like they were not listening to me, they immediately wanted to put my mom in the area where residents needed the most type of care and it was very institutional and that it not what my mom needed, she is still very independent.

My father passed away due to the medical incompetence at this home.

Had a family member here couple years ago and one of the RA treated her bad. I would not recommend this place for nobody's loveone.

My mother was dead four months after moving to Parkland directly due to staff not following appropriate safety procedures that they, themselves recommended. Despite earlier conversations with the executive director, nothing was done to educate or address gaps in care. After a fall, about which nobody could explain or provide any specifics, my mother was supposed to be in a wheelchair. An aide left her unattended in the bathroom where she fell and broke her hip. I made several requests to review documentation of the fall, but records were never provided. I was told they don't share that information, although when I contacted the State license agency, I was told they are required to share it. One example of the care provided occurred when I stopped by early one Sunday evening and found my mother dirty, discombobulated and with her room in disarray. Based on her usual demeanor, it was obvious that she was suffering from a delirium. (We later learned that she had a UTI, which does typically trigger a delerium for her. So much for having clinicians on staff.) Staff were sitting on the sofa watching television - without any of the residents. And this occurred while I was there, when they might have at least made an effort to appear to be caring for residents. I learned my mother had been like this before dinner - nearly 3 hours - and nobody took the initiative to clean my mother or the room. I cleaned my mother and helped her change clothes. I was told they were waiting for me to leave then they would clean the room. But I had to ask three times, then waited over an hour for someone, who then they said they couldn't find a vacuum. While disappointing, I thought the executive director would use this as a training opportunity. I was wrong. When I communicated all of this to the executive director, she attempted to make excuses, inadvertently contradicting herself in the process and certainly not expressing concern. To cap off the wretched experience, I was told that I didn't need to know about what happened there as they were "used to it." If my mother is exhibiting unusual behavior, I most certainly do need to know. We were so concerned that we were in the process of researching other places for my mother when she broke her hip. The facility is new and looks lovely. They are very good at keeping up appearances - in more ways than one. I don't want anyone to go through what we went through. If you are even considering Parkland, I would strongly encourage you to visit often, especially at unusual times on weekends and evenings.