Canyon Trails

We visited other lovely communities and interviewed still more by phone. However, the moment we were met by the team at Canyon Trails, we knew we had found a new home for our mother. Both the sales director and the administrator made us feel like we had just found some long lost family members who could not wait for Mom to come live with them. Also, everyone we encountered on the tour of the facility greeted us with a huge smile and welcome. The decision made, it took quite a bit of unexpected time before we could get Mom there. The Canyon Trails team supported us every step of the way, at one point saying," You are family now and we take care of our family!" Mom is now in residence and we can happily breathe again!

When we toured this community we felt that this facility did not compare to the facility that we chose for our loved one.

We toured a lot of places and out of the ones we saw, we found Canyon Trails to be the least desirable. They were very pushy with us.

This review is being written 7 months after the visit. The primary reason I didn't consider this for my mother was during the tour, there was one section with a very strong smell of urine. When I commented on it, our guide said, "I didn't notice it." I thought - either she's so used to it she doesn't smell it, or she thinks I have a vivid imagination. Neither reason was acceptable.

This is a business that has been renovated to lure more residents. The staff is poorly trained and communication is dismal. Residents and families are mislead and charged for services not needed or rendered. Residents seem miserable and most all of the Memory Care residents congregate at the main door trying to leave. Watching them bang on the window is heartbreaking to see. There are so many better choices for your loved ones, please keep looking!

Clean facilities and friendly staff. Location was too far from our home and felt too large of a facility for my mom.

We have moved my mother into Canyon Trails, and we are super happy with it so far. It is very clean, very professionally run, and the caregivers always do an excellent job dealing with whatever comes up. My mom is crazy about the caregivers there, and she also seems pretty satisfied with the food. I haven’t had a meal there yet, but it always looks good. The community is definitely well-maintained and clean. I’d definitely recommend it to others.

The staff is very caring. They took care of my father as well as my sister and I. [Removed] was there with lunch for me as I fixed up dads room, and also a big hug. [Removed] is helping my sister and I to navigate this new part of our life. [Removed] cleared the floor when our dad announced everyone had to leave because it was his house. They truly care for the residents and the families. Thank you!

Staff is good but corporate management's priorities after "picture perfect" remodel and hiring of sales staff is being guestioned by staff, residents, and their families. One elevator has been working sporadically and has now been out of commission for a few months forcing patients with limited, i.e. "painful" mobility and their caregivers and family make very long walks to elevator on other side of building and back to get to dining room, lobby,activities etc. Not sure why corporate team doesn't hire an outside company to fix/replace.

Canyon Trails was a very nice and brightly decorated community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community based on my parents being able to transition into memory care.

I have no complaints about how things are going for my mother since she made the move into this community. She absolutely loving her new living environment which is most important to me. My mother has been participating in many of the activities they have to offer as well as getting her hair done every two weeks. Bingo and the poker seem to be her favorite with her new friends that she has made. Overall I am very pleased with her experience and would recommend it to anyone.

It has been weeks and my father-in-law is doing okay and has not asked to leave. He is in a good environment. I love his apartment it has a single room. He likes the food and It is much better for him living here. It doesn't feel like an assisted living place, it is nice. I picked them because they gave me the option of assisted living. They felt he did not need to be in a memory care. He has been fine in the assisted living and that gives me a lot of hope.

I had a wonderful tour of Canyon Trails. The place was very clean and well maintained. The tour guide was friendly and helpful, it was a good experience to tour.

I loved Canyon Trails when I toured. It is the place that I would like to put my father once I find out if he will have extra income. The place is beautiful and the people were nice, it was a good experience.

Things seem to be going well at Canyon Place and mom is happy.She's getting involved in activities and from what I've seen the staff encourages her to do so.We chose Canyon Trails because we liked the staff, the location and they worked with us on the price.

They were excellent and really great. On the tour I saw that it didn't fit our needs and didn't feel like home. The community itself was comfortable and the staff were wonderful too.

A mid-range property; not luxury but adequate.

If you're looking for an old building with a mediocre paint job, this is the place for you. If you're looking for a home with good care for your parent, go elsewhere. I've been here from old owners to new. They used to have an old building, but the best elderly care in town with managers that went the extra mile for every patient, stayed late or got extra care when needed. The new owners [Removed] are investors with no experience in health care. They've increased rents and reduced care, staff, activities, medical supplies, and service intentionally to increase the bottom line - their top priority. The new manager [Removed] seems to have no concern for patients, is deft at avoiding direct answers, and lies if necessary to families and state officials. There is no family liason and the few good staff left from the old ownership are ineffective with poor, negligent management. Our parent has become more isolated and withdrawn with the reduced care in just 6 months even though physical condition is the same or better. Strokes go unnoticed, patients are seen with bruises from falling due to wandering without supervision, wheel chair patients left alone in elevators, They make a good show with new paint & nice monthly schedules of activities and meals, but it's lipstick on a pig to cover up the limited care and reduced services. Let your nose guide you - they say. What used to be an old but clean building now smells of bodily fluids in most hallways due to neglect of patient care and accidents in hallway carpets, elevators, and dining room. There are good facilities out there with experience and good loving care, but not here...keep looking!

I'am very impressed with this community. They provide some of the best care I've ever seen. It is a wonderful community, they do a very good job with keeping the community and her room nice and clean. The staff is amazing, they are doing a very good job caring for my mother. There are great activities offered. The only problem is the food, the food needs to be better. They are working to improve the food. Overall everyone is kind and compassionate. I would highly recommend this community.

The community is clean inside and they are renovating outside. The staff are super friendly and the main reason we like this community. They offer a fair amount of activities for the residents to enjoy. My uncle seems to enjoy the food. The only small issue I have is that they could not guarantee what sort of window the price increases would be in.