Seasons Living

I like how it seems to be a whole community versus a skilled nursing or hospital-like facility. They seem to have a variety of activities and are open to suggestions for more. People are moving about throughout the day, so I think it provides a lot of opportunity for interaction with other residents. I really like the director(Jason) and dining staff. The PR gal, [name removed], left about the same time we signed the contract, which was a bummer, but she was a big reason we visited the facility in the first place.

Overall the staff is friendly and listened to and was interested in addressing concerns we had. Dennis, the caregiver manager is very caring and skilled in his assignment. He was available to listen and discuss concerns. The facility is nice and clean. Most of the staff appear caring and interested in providing great care to the residents.

I really like this place for the activities, but the care plans are too vague and for the money, are really expensive for the quality of care you receive. It makes me wonder if it is the CNA staff. The staff do as little as possible. They have to be told every move to make, or the resident does the work the staff is supposed to do. Maybe more training? For a simple Assisted Living with a care plan that includes meals and activities, it is great. I feel the care plan is too expensive for what you get in return. The kitchen is very cheap. The drink machines break down a lot. There is little variety in the meals. The breakfast plates are cold, which makes the meal cold. The popular meals on the menu run out before the meal time ends. So, if the resident comes on the end of the time frame, they are not able to receive the popular entrée. The kitchen staff do not like to use the steam tables because they are hard to clean? The dinner plates are heated. The staff gets a lot of complaints, but do nothing to change. When confronted, the staff has a lot of excuses. In fact, all the staff here is full of excuses when confronted and do nothing to change, or alleviate the problem. The housekeeper does minimum care, spot clean, sweep, and vacuum the middle of the room. She only does more if specifically asked to. The communication with the family is tell them what they want to hear, and change nothing. I have a lot of changes. The biggest one is re-evaluate the budget. Especially on the kitchen and meals. This place is the least expensive place I found, but I guess you get what you pay for. Cheap, especially the staff and care plan. I really like this place for the atmosphere, the service and care, not so much. I would not recommend this place if the resident needed any care above meals and help if you fall. Maybe for medicine regiment.

And area that Arbor Village at Hillcrest could improve on would be to have more staffing. Also they could have better use of digital environment for the residents. However with those improvements I would recommend Arbor Village at Hillcrest to other families.

The staff they did have at Westwind was very well trained and very compassionate. There just wasn't enough of them.

Staff is refreshed every two weeks on latest techniques on Alzheimer's and dementia residents. Very friendly and professional staff. Great communication from manager of the staff on my mothers condition from week to week. Residents able to share rooms to keep cost down. Lots of daily activities. Only improvement is to make it easier to schedule an in house appointment with the hair stylist. Nothing else negative to say than the hair stylist. Great community and staff. We are very happy about our experience with Canyon Trails.

We had a positive tour at Canyon Trails. I liked the people there. Since they didn't offer fall protection technology, I was just concerned about my loved one's safety as a fall risk.

Our family had an in person tour and the staff we met with were great but in the end it was just not the best for for our loved one

Always keep an eye on your loved ones and monitor, make you presence known and Canyon Trails will report back quite well.

With activities, the outings are a 5/5. In-house activities are a 3.5 It's still a new building and staff but getting better. Overall it's a very nice place for Mom . Everyone is nice and helpful.

I would recommend to double check to make sure the community is well staffed. During my loved one's time here the community wasn't staffed adequately. There were many times that I would check on my loved one and I wouldn't talk to the same caregiver twice. The Director was nice to work with. Some of the activities included listening to music, movement classes, and more for the residents to choose from.

We chose Westwind Memory Care because of the close location and they accommodated my budget and were willing to work with us on the price. One thing that I think they could improve on the quality of the foods, I don't think they serve enough fresh fruits and vegetables, it is a lot of starches. Overall I would absolutely recommend them to others.

This is a very nice community for your loved one. My loved one is very happy here and it is worth checking out if you are looking for a place for your loved one. My loved one feels like this community has good vibes and the feeling that she was looking for, she knew this was where she was supposed to be.

Brother & I both like the facility. We thought the rooms were nice and the facility was well maintained. The location was good and close to both of our homes. Facility was clean. This remains a consideration for my mother to come and visit to seek her thoughts.

The staff are all friendly and caring. The price is comparable to any other community in the area. My parents enjoy the staff, dining, and some of the activities available during the pandemic.

We chose this facility because of the overall look of the facility and the fact that most of their staff members had been here for a very long time. The administrator had been here for over 20 years and that really stuck out to us. The room sizes here are very nice, my mom has been in 2 different sizes and both were great for her needs. The dining room here is beautiful and the food is decent as well. Overall, it is a tough time for care facilities and we appreciate Pennington Gardens and they have done a great job.

Toured the facility today. [name removed] was very informative and helpful.

This facility is generally good. We had to remind the staff to provide some of the promised care for the first several weeks. All is going good now.

My mom stayed here for about a week. It’s a much older facility, built in the 50s I believe, and originally it was senior living apartments. Just from the small amount of time she was there, I liked them. I liked the size of the rooms because they were bigger than a few other places we had looked at and the kitchenettes in the rooms were much more spacious. There were lots of big trees around and it just looked nice. I wasn’t able to have a whole lot of interaction with the staff there because when I had brought her, I was leaving for vacation. They seemed friendly enough, though, and she didn’t complain about her stay. She said everything went okay.

My loved one is very happy here. She is doing the activities and enjoys the social events. The staff is friendly and nice. The community is clean. We both enjoy the food it is very good. I am happy with the choice we made.