Sapphire Health Services

The staff were cold and unfriendly. Except for the person doing the tour.

I am not very happy with how things have been going at this community for my dad. There has been a few miss communications and the staff seem to always be taking the easiest rout instead of the right way to do things. For example my dad really wants to walk him self to the dinning room since he is able and they will not let him. They make him sit in his wheelchair and push him because its faster then taking the time to patiently walk with him to his meal. I just am not happy overall and hope to see some improvements soon or else I will be making some changes.

I was very dissatisfied with this facility. My father was left(twice) to sit in his urine soak clothes for hours after the facility decided that they could no longer car for him. Instead of stepping up to the plate and providing some help, they just wanted to send him to the hospital and make it the hospital’s responsibility. In my opinion, the facility is understaffed on weekends. Although the staff had to help my father on and off of the toilet, they would often fail to clean the fecal matter off of the toilet set. I would have to call staff to clean the bathroom. A "Place for Mom" did not help me find the facility.

I am ashamed that we placed our family member into this facility. They always seem short staffed and have a high turnover. There’s never a nurse available when I have had questions. We moved in because it seemed like a nice place and was close to us. We were told our loved ones needs would be met, but the care fell short of any kind of standard in our eyes. Management is poor at communicating and offered excuses but no improvements. Have since moved elsewhere. Do your own research but the other reviews on here are pretty accurate. If I would have looked at DSHS and read these reviews there is no way I would have even taken the initial tour.

I've been here for 2 weeks I've had 2 meals 2 bathes. They let me sit in my own pee for over a hour haven't seen my blanket for 2 weeks they lost one of my footrest for my own personal wheelchair. And they don't answer the call button in a timely fashion. This place doesn't even treat a person like a person they treat you like garbage. If you hate the person you're trying to find a home for this is it.

My father in law was able to get out of the facility on Saturday and walk the streets for hours before a trimet bus driver called the police. We were notified hours after he went missing. With him having dementia this could have been really bad. The facility is in a really bad neighborhood and the streets are super busy. When the police escorted him back to the facility around 9pm that night he had a big cut on his eyebrow and his fingertips were cut. Theyvdidnt seem concerned at all and later we found out this isn't the first time he got out. Today we went to check on him and his room smelled like urine really bad. I pulled back the blanket on his bed and sure enough the mattress had a huge urine stain and so did the underside of his blankets. Unbelievable how these elderly people are treated. Please don't send your loved ones here.

I would not recommend Sapphire at the Amber! My grandfather was only there 36 hours and was left in his wheelchair overnight and ended up falling and having to be transported to the hospital! We moved him out of there immediately!! Not a good choice if your loved ones need care and assistance! I believe right after his accident that the head lady was let go. We were very clear on his needs and to find that they left him in his wheelchair and didn't assist him to bed was infuriating and contributed to his confusion and fall.

Living in this situation is absolutely not for everyone me being one of those. I am 57 years old and have had my own residence until 3 years ago when ended up in a situation that forced me towards this type of living granite some absolutely need and should have this option and I too needed the care for awhile but I didn't realize just how quickly I had moved from complete independence my entire life to dependency without realizing it at all. I'm 57 and there are basically no places for people my age at all usually not until 60 to 65 so I'm grateful for all that I've received but also know it's time for me to move on to independence and my own place again. So I just caution anyone in the situation evaluate your need, how long of the need you'll need and go with that just never lose your voice, your independence nor yourself ever. Thank you.

This community is the typical memory care you think of and it felt like going back into the dark ages. It felt that the art room was never utilized by the residents. There was a small gathering place for the residents to gather. All the residents shared the same shower.

I was not impressed with my tour at Gateway Care and retirement. It is very institutional feeling, it smelled horrific, and it was extremely hot. It was the most affordable out of the ones I toured.

All this company cares about is money. They hook you in and then continue to nickle and dime you. Patient care does not come first. Always dealing with new caregivers becasue they cannot keep employees. Be prepared when you move out because they will charge you astronomical fees for carpet that was not in good shape to begin with so make sure you take pictures if you make the mistake of moving your family member in. There are many better choices out there to chose from so shop around!

Beautiful facility, with lots of friendly, well-intentioned staff ... But this is a veneer, ESPECIALLY in the Memory Wing. The newest and least-skilled caregivers work with Moran's most care-dependent (and highest paying) residents behind the wing's locked door, with little supervision. Communication between caregivers, administrators and family is rarely in sync - "care plans" are just paper. Few Alzheimer's-appropriate activities, little opportunity for exercise. Meals are filled with high-calorie junk food. The entire facility staff, top to bottom, has turned over each year; and is under constant DSHS review. There are more empty apts than ever; and the homey-looking library, theater, billiards and fitness rooms are rarely used. Moran is a good value for those with simple needs, not a place to entrust your parents' lives to.

Staff is being asked to lie for the company and writr fake reviews. The facility will hire anyone that walks through the door, facility Is under staffed and upper mannagement does not go above and beyond to make it a positive work environment. Corporate will not pay for experienced staff that truly love and enjoy caring for others. Buyers beware,

Placed family member listening of great promises, short on delivery. Rates go up substantially on a annual basis. High staff turn over, very low staff to residence ratio. Scrutinize this one carefully if you are bringing lived one in for memory care. They know full well moving family member, once placed, is very difficult . Would not recommend this facility.

This is false advertising the [name removed] isn't friendly,the staff aren't well trained,the new supervisor is like a [removed] prison warden...she is rude,unkind,heartless,and untrustworthy!! She forbids the staff and the residents to talk to each other...tore down all the residents arts and crafts projects off the walls, went through staffs personnel files and destroyed important papers that were for the good of that staff...they don't have a nurse at all for the residents cause they quit cause of [removed] and her attitude,activities for the residents is mainly done for them instead of having them do them..the activity director is to busy being [removed] Lil eyes and ears...there is no vechile for the residents to go on outing in,the food is horrible,the care is just as bad residents areicky to get a shower 1x a week..rooms are unkept,there medications given late or not ordered so they go without...that place needs to be shut down...and closed for good....worse assisted living home ever in clatskanie,oregon

I would never put a family member in this facility! The care staff is over worked, under staffed and treated bad by the supervisor and director of nursing. The management team is not friendly. The HR is never there when I go in to see a friend. The building smells. No wonder why Moran was under a stop placement by the state!

I moved my Mother out immediately after I read the State complaints. Plus the Marketing Director over promises and under deliveries. Complete misrepresentation of the care. Even the caregivers will tell you to look somewhere else.