SAK Management, LLC

We are very pleased with The Winfield - friendliness of staff, cleaning of room, food is very good. [name removed] has fun with the activities. We would most definitely recommend this community to other families based on the experience we have had so far. [name removed] on the staff does a great job making the residents feeling welcome. All the ladies at the front desk greet everyone as we come in. Activities director makes it fun for everyone!

Food, activities and friendliness is great. The pricing HAS inched up a couple of times and now they are introducing direct pay or pay $25 extra to pay by check. Not happy about this. I'm not sure how taking checks to the bank once a month would cost each resident $25. I hope they will reconsider this idea. I would recommend them to others.

I gave a 4 on Quality of care . But that was due to a Nurse that wasn't making sure my Sister got her meds. They have another Nurse & things r fine . It is hard I to have employees now days that want to work. But they have been great to my Sister & she loves it there. She calls it home . She just turned 86 [date removed]! Doing well for her age!

We have new owners since January first of this year. The owners are also managing our building. Everything has improved tremendously. Our management staff is always available and ready to help in any way they can. Our meals are delicious, nutritious, and varied. Our building sparkles with a wonderful housekeeping crew. We have fun activities scheduled weekly. Our maintenance department is reliable and keeps everything running smoothly. I need a new A/C-Heater unit last winter. When I notified maintenance I had a a new unit installed and running within 30 minutes. I love my apartment, it has everything I need including a fully handicapped bathroom. I also have my two beloved cats. I am comfortable and feel safe and secure. My family and friends are always welcome be everyone on our staff. I love my home!

My sister is very happy there. Her husband also. Lot of other couples in their situation ( husbands had strokes). The friendly atmosphere is great and was the main reason we decided on The Winfield.

Overall we wished we had moved her sooner The RRV staff embraced her. They handled her complicated medical situation well. They were also an excellent support to us as caregivers.

I would recommend the Winfield, they have been responsive to dad, he fell and they got him to the er, and helped him get therapy to get better.

My grandmother just moved into Symphony Manor and they have been so wonderful to me and my family. They made me feel at ease during this transition that felt so scary and complicated. The care team has been taking extra special notice of my grandma even since before we moved in! I feel like they treat us individually and get to know us as people, rather than treating us like a sale. I love the family feeling we get from the staff. Highly recommend!

The staff is great. Very friendly and patient centric. My Dad has various opinions on the food but eats well. They are finishing some major remodeling so has been a bit stressful for him but hopefully will be better after it's finished.

IT meets all of my needs and then some. It has been a great experience overall, and this place is worth it. Based on the experience I have had so far, I would recommend The Winfield at Richmond Heights to other families.

We really like the place. Unfortunately my mom was only there for one week. I did shop around snd liked it the best. We picked this community because it was near my sister's home. Loved the facility, and I live out of town.

The main thing that impressed me was the size of the rooms- MUCH roomier that the others I saw. Also a nice common area and courtyard. I would say they are a good place to be. The staff and nurses are attentive and approachable. There are many activities and the staff encourages residents to join in. We entered Symphony Manor in the middle of COVID and while I was impressed on our tour, I was rather unhappy with the way things were playing out. Little communication, never saw anyone, the doctor was unreachable and ordered things I did not understand. I was seriously considering moving my brother-in-law. However, in the last couple of months there has been a complete change of staff - directors, financial , nursing - they held a meeting and introduced everyone - new doctor as well!! Totally different - positive attitude, I feel heard.

This community has gone through a change in management in about the last year or so. All I can say is that we saw such a positive impact in the care for our loved one. No place is perfect, but I can tell you that the leadership team and the core staff really care and try their best to give the residents a happy and safe home. Highly recommend!

Winfield has been a good experience for my sister. She is happy there, and enjoys the activities. We got what she needs in it, it's not too crowded. They keep them clean & orderly.

We have been very pleased , the staff was very helpful and pleasant . I liked that there was a bedroom and not just one room. My sister ( the resident) was a cook at an assisted living , says that the food is just ok. I would recommend The Winfield at Richmond Heights to others.

I could not say enough good things about this facility! My mother has been here for the past 5 years and I don't have a single complaint. All of the staff are phenomenal and the nursing care is the best you'll find anywhere. They have always made sure my mother was thoroughly cared for. They respond very quickly to her pendant/call lights, and are always on top of things. The communication from the facility is outstanding. They offer many different activities to keep the residents entertained and engaged and the food is wonderful! You can tell that ALL the staff from administration to housekeeping really care about the community and their residents. I will never send a loved one anywhere but The Winfield!

Rocky River Village has 1 bedroom units, 2 bedroom-1 bath units & 2 bedroom- 2 bath units. Very spacious closet space. Full kitchen. Main dining, theater, chapel, & activities rooms. Great for socializing. The lighting is bright. Plenty of space. Great for happy hour & other activities. Bus trips are great too. Come see the holiday decor.

There is exercise class 7 days a week. It's chair exercises but my friend says it is challenging. There is a shuttle that is available 3 days a week for dr. appointments. I think 2 days a week for predetermined shopping. The activities are fun and she has lots to choose from.

We know that she is safe and well taken care of. Nurses are very good at communicating any issues with medication or health issues. Winfield just felt homier and like the right fit for our mom

What we really like about Rocky River Village is that the people are very friendly