SAK Management, LLC

IT meets all of my needs and then some. It has been a great experience overall, and this place is worth it. Based on the experience I have had so far, I would recommend The Winfield at Richmond Heights to other families.

We really like the place. Unfortunately my mom was only there for one week. I did shop around snd liked it the best. We picked this community because it was near my sister's home. Loved the facility, and I live out of town.

The main thing that impressed me was the size of the rooms- MUCH roomier that the others I saw. Also a nice common area and courtyard. I would say they are a good place to be. The staff and nurses are attentive and approachable. There are many activities and the staff encourages residents to join in. We entered Symphony Manor in the middle of COVID and while I was impressed on our tour, I was rather unhappy with the way things were playing out. Little communication, never saw anyone, the doctor was unreachable and ordered things I did not understand. I was seriously considering moving my brother-in-law. However, in the last couple of months there has been a complete change of staff - directors, financial , nursing - they held a meeting and introduced everyone - new doctor as well!! Totally different - positive attitude, I feel heard.

I picked this community because, It is closer, overall, to my old house, my sister's assisted living community, and my son's home. I could see, immediately, that the residents of this community are, mostly, friendly and fun to work with. There are many fun and challenging activities, from painting to theatrics. I have found the food offered is delicious and varied. The surroundings--trees, bushes, the creek, birds, and deer--are so pleasant and calming. The administration and staff are helpful and delightful.

This community has gone through a change in management in about the last year or so. All I can say is that we saw such a positive impact in the care for our loved one. No place is perfect, but I can tell you that the leadership team and the core staff really care and try their best to give the residents a happy and safe home. Highly recommend!

Winfield has been a good experience for my sister. She is happy there, and enjoys the activities. We got what she needs in it, it's not too crowded. They keep them clean & orderly.

Seems to be well-managed, beautiful and a great place to call HOME. The communication was wonderful. My loved one passed away though, so they are no longer at The Inn. I definitely would recommend to others, and her home there was beautiful!

We have been very pleased , the staff was very helpful and pleasant . I liked that there was a bedroom and not just one room. My sister ( the resident) was a cook at an assisted living , says that the food is just ok. I would recommend The Winfield at Richmond Heights to others.

I could not say enough good things about this facility! My mother has been here for the past 5 years and I don't have a single complaint. All of the staff are phenomenal and the nursing care is the best you'll find anywhere. They have always made sure my mother was thoroughly cared for. They respond very quickly to her pendant/call lights, and are always on top of things. The communication from the facility is outstanding. They offer many different activities to keep the residents entertained and engaged and the food is wonderful! You can tell that ALL the staff from administration to housekeeping really care about the community and their residents. I will never send a loved one anywhere but The Winfield!

They do joint activities with Assisted Living and Independent Living. Communication is a lot better -my mother is [age removed]-so have to call a couple of hours before pickup so she remembers and now we let the medication nurse know. She likes the food or we would hear about it.

Rocky River Village has 1 bedroom units, 2 bedroom-1 bath units & 2 bedroom- 2 bath units. Very spacious closet space. Full kitchen. Main dining, theater, chapel, & activities rooms. Great for socializing. The lighting is bright. Plenty of space. Great for happy hour & other activities. Bus trips are great too. Come see the holiday decor.

We picked this community, because of the cost, location, friendliness of residents and staff, flexibility of meal plans, and it sits on 12 wooded acres and doesn't feel like you're in the middle of a big city. It's a very active and welcoming community, and they look out for each other. The chef and his staff work hard to provide an excellent dining experience.

There is exercise class 7 days a week. It's chair exercises but my friend says it is challenging. There is a shuttle that is available 3 days a week for dr. appointments. I think 2 days a week for predetermined shopping. The activities are fun and she has lots to choose from.

I enjoy [name removed]-always so caring and helpful! [name removed]-how can we manage with her! Feels so good to know she is there and has all the answers. [name removed]and his crew keeps us well fed and happily neat and tidy. [name removed]and fun activities, jazzes us up. Loved the great party with wonderful land. I was happy to bring my friend [name removed]and show off my new living space.

We know that she is safe and well taken care of. Nurses are very good at communicating any issues with medication or health issues. Winfield just felt homier and like the right fit for our mom

I find the surroundings very comforting, the staff very helpful, and a lot of nice people live here!

I am rating The Inn with a 5 star, because of the friendly residents, staff, food quality, and most of all because you can make your apartment feel like your home with a personal touch. I do enjoy my new residence.

What we really like about Rocky River Village is that the people are very friendly

I toured Symphony first, then took my aunt to tour it again. We were leaning towards, it but then I saw [community name removed]. I thought I had a good meeting at the community we chose. It was also the fact they'd been around for 30 years, whereas I didn't know much about Symphony Manor. Someone I spoke to gave me negative feedback on Symphony as well. When I went on the tour for myself I had no negative feedback. The aesthetic here was much nicer though. With these facilities its very hard to tell until you're actually in there and spend time there. Judging by the tour, it doesn't give you enough insight as to what's going to go on when you get there.

They are great and I have recommended them to many other people. Mom had a surgery and had to go to rehab but was only allowed for 2 days in rehab. We were in a scramble and they were nothing short of wonderful in getting her in on very short notice. She loves it there , everything is just super nice. The rooms are extremely nice very well equipped. They have many activities with many residents participating. It isn't like a standard assisted living community it is more like a resort type feel. It is wonderful, we are all very happy with her being there.