RSL Management Group

My Father really likes Emeritus at Silver Pines. Everyone is very friendly and helpful. He has only been there two months but he seems to be adapting well.

We picked this community because overall I liked the personal attention that they give to my loved one, and they work with her. They have been very friendly. They don't have much turnover. They been pretty good. I would recommend to other families.

The staff are very kind, and the prices are affordable. He's close to his doctors office and the amenities are a great bonus. Overall, they provide good care, good prices, good location, and good staff. Overall, I am very happy with our experience.

It is a small community and they don't have the best communication with the family. The family is finding out information about our loved one through a web portal whether than the staff. The care for the community and residents isn't as expected. There have been times we have to let the staff know of a residents needing assistance or where they need to clean better.

There has been a lot of turn over which has made a lot of changes in the community. It is hard to get a relationship going or getting to know someone when there is so much turn over and change in staff. My loved one is happy that we are at this facility as opposed to other facilities. She is as happy as she has been through this whole process. If there is some more stability with the staff and the ability to create a routine things would be even better.

I like the place. It's charming yet realistic. It's not brand new, but then you're not paying for brand new either. The experience is pretty good. I think it's better than my loved one does, but she would complain about anywhere. I get along really well with the people there. They treat me really well. I would maybe like to see more activities and more things for the residents to do to keep boredom at bay. And my loved one would also like to see them follow through on care a little bit quicker. Little things like getting her toenails clipped more often, help finding her remote control or getting it replaced. Just follow through on little things like that. Overall I think they're pretty good.

The Pinnacle has a cottage type vibe and I really liked it, it seems homey. It is a beautiful facility and I really liked the girl I spoke to initially. She was not able to be there during the tour due to a family emergency so the staff did not know that I was coming. The staff to patient ratio here seemed low which made me nervous.

You have to judge the facility for yourself. Room sizes are adequate, The food is average but they do have a variety. The grounds are well maintained and they do have a place for folks to go outside. I would recommend this community.

They have had a lot of turnover rate, which we believe it is probably due to COVID. For the two months we were able to visit, it is just adorable it is probably one of the warmest and coziest places we have seen. The women at the front desk are wonderful, and the value is phenomenal. Our loved one loves the staff and she has a favorite care giver that she sees at night. From our understanding the care services seem fine. The moment our loved one needs anything they are very quick to communicate with us. Our loved one does enjoy their pet therapy day,

I think it is a great place. The staff is friendly. They have done a good job with Covid 19 keeping people safe. The food is good. The room sizes are pretty good. They have an outdoor courtyard in the middle of the building for residents.

This was a community I was considering moving my husband too, it is a nice option. Our tour of it went well. Everyone was friendly to my husband, and I. The community looked great from what we saw. The staff was polite, and our questions were answered. The experience went very well, but I did find another that suited our needs better.

I have no complaints with how things went during my tour at this community for my loved one. The staff where on time to our appointment and where very professional during our visit. They did not make us feel pressured and really took the time show us everything they had to offer in there facility. I liked the floor plan and thought they had a lot of great amenities available to all of the residents. It was just not the right location in the end decision.

The rooms at Maryville are fully furnished and the staff there are very nice. The facility is older and they do not have bathrooms with private showers at the time. It is a nice place, but just not what we were looking for.

I'm Very pleased with the community. My mother can not say enough nice things about the place now that she has adjusted into the community. The staff is very friendly and nice. Even though I have minor concerns about the cleaning of the community I understand they are renovating the place. Overall I know my mother is at peace well she is there.

They have been willing to work with us. There was a period of transition where some things have been communicated to us, but once we were on the same page we were fine. I wish there was a check up list. I think that would be very helpful. The community director was very helpful. The staff has been kind. They have a lot of fun activities. This facility is very nice. It's always clean. There is never a mess.

The Emeritus at Silver Pines is very appropriate. The staff is very caring, and accommodating. The facility is very clean, and they offer a variety of activities as well. For some unknown reason they have lost their Medicaid status of accepting residents with Medicaid but no one seems to know why. I hope to find out soon whether or not they will get it back.

This senior Living facility is super clean. The meals are wonderful. Staff and residents seen very happy there. Our only concern is the very tiny "apartment" that gives very limited private space. The common areas are friendly and inviting.

I think my friend is doing okay, [Removed] is in the process remodeling since they took over, they used to be Brookdale. The gal there, [Removed] is new but very nice. They are trying to build a good foundation. It's perfect for people who are transitioning from independent to assisted living. The apartments don't have a kitchenette and the rooms are smaller and don't have a shower. There is like 4 shared showers and there is a schedule where a staff member will go with you, which works out perfect for my loved one. Compared to other places, this one is the best for my loved one.

The amount of staff is limited at The Pinnacle of Southaven. However, the staff that they do have are friendly and always have time to talk about the community members. The communication with the family is sparse. My brother's health declined rapidly and no one informed me. It was by chance that we were able to see him before he passed. The food is good and individualized. My sister in law is always clean. I would like more activities and outside time. That would require additional staff. I would recommend the facility to others based on individual needs. Memory Care is a difficult area to rate.