Residents First

Our family had an in person tour and it was negative right off the bat. The lady at the front desk was very cold and did not give a first impression.

I toured Melody Living Lake in the Hills and I was not impressed. It felt cheap. I'd rate it at poor. The staff was nice, but the total experience was not on the level of the other facility in the area that we toured/chose. Mom deserved the best in the area.

Our experience was a difficult one, the people handling our loved one directly were very good, but they just had limited staff and it was difficult to work with the administration. Things were not getting done, requests were not being followed through. The care was not handled properly, we just had to repeat requests all the time. Shortly after we left they completely changed staff and management.

My loved one has been a resident for two plus years. We have finally had enough and have freed them. 5 directors, 3 wellness directors 1 1/2 activities directors…..primarily abandoned position. … if your loved one likes videos this is your home!!! Always PROMISED it will get better all we got was rate increase. New director on the job since April 22. She has overseen 2 “restrictions periods “. Where residents are required to eat in their rooms and activities cancelled. Don’t miss that lockdown twice since April 22!!!! Meals were up to two hours late.. on a happy note they were given a coloring book….REALLY? Confined to your room for 5 days and you get a coloring book? Check the citations for this place. Please do your homework. Not enough space for the failed promises. But director will be happy to provide a multitude of excuses!! The food was pretty good.

I visited this location this past friday. I had a tour schedule and I waited 20 mins for the girl to give me a tour. She didn’t apologize or nothing. She was very pushy and not knowledgeable. The facility was dirty crumbles on the carpet and dust everywhere. My experience overall was disappointing. For the amount of money they charge I expect cleanliness and good customer service.