Preferred Care at Home

The girls were very friendly and did exactly what they were expected to do. They were there to keep an eye on my mom and did exactly that. My mom and liked them and their care was sufficient. I have no complaints.

The Preferred Care at Home is a great In-Home company. they do what their suppose to do and are great taking care of my loved one. He is in really great hands and couldnt be happier when they come out and take care of him.

Things seem to be going well so far. They've done a good job handling Dad's care needs and Mom seems to really appreciate the help.

Preferred care at Home of Macomb is a home care provider. They haven’t missed any appointments. We haven’t had any negative experiences with this home care provider yet.

Talked quite a while with the Director who is so helpful. May be getting her and my Mom together for more discussion, but my Mom is reluctant to take any steps at this point.

The sitters are great. Paper work is a little slow at times.

We used them a few times. Barbara was a very nice lady, but the people she sent to me just weren't good fits. They didn't seem to be strong enough for the job we had. They were nice though.

Overall is given the above rating because they never provided the days of service requested. By the time services were provided, I was in dire need of a respite break that I had to take. Of course that added to the difficult of filling the case. Along with receiving authorization for services through the Veterans Administration. Understanding, that I informed them that I would private pay until authorization was granted. There company did an assessment for our case in [date removed], our case did not start to receive services until [date removed] . I felt like that was entirely too long and it was too overwhelming for me to start the process with another company. I do believe that they were seeking out workers, but in this day and age those in this field are declining.

The care received was good, but we were charged for time in two instances after the caregiver had left, and the company was unwilling to resolve this. If using them, be diligent about tracking time and comparing to what is invoiced.

If you in a pinch and need someone now I would take a look, if not I would look into private pay. The communication was not very good and I did not feel they communicated unless you were there. I would only recommend for a short term fix

Working with Preferred Care at Home wasn't a complete disaster. One of the caregivers was great. She did her job efficiently and I really hated to see her go. Her replacement on the other hand just sat there and talked on her phone the majority of her shift and I did not appreciate that at all. The case managers were good. They were very proactive with solving any issues we had. I did appreciate that but would not recommend them.

This company is hard to communicate with.

As long as you have a scheduled time I would recommend using them. They no longer do fill in appointments or assistance that I may need. I would not go back to them since they don't do fill ins for my care. The price is one of the better ones compared to the other companies.

Our experience with this home care agency has been a rocky one. I have actually had to work harder than I did before they came in and tried to help out. The staff here are very inexperienced, is my take yet they talk like they totally are onboard. I had 2 requirements - had to have a vehicle to take mom to drs appts and do errands and had to be able to move mom around. I have gone through 7 aides and in the beginning every aide arrived without a car, 1 aide could barely lift a gallon of milk, 1 aide stole my mom's medication, 2 aides could not communicate well, poor English, 1 aide sat all day and watched tv with my dad, which was a big no no in the instructions and 2 aides were 'ok', one of which I still use but she has no vehicle. I'm still trying to get 1 more aide but so far no one has met the 2 requirements. If I had to say one thing to anyone, be ready to do a lot of work to get a good aide. It's too bad because the people are nice, just not too efficient.

I'm not too thrilled with them. I've not been happy in the last couple of months. They never send me any bills. I have to keep up with that myself. I was using two girls that would rotate. One quit and they replaced her with one and I found out - I'm not sure if they knew this or not - that the girl was leaving at night and coming back the next morning and she was supposed to be there overnight. Here we are paying for 24 hours a day. I also found out she brough her dog with her to work and I leave money for them to buy groceries and she was left with some of it in her pocket.

Dependability and accountability absolutely are not what this company is all about. Most of the employees they hire are not trained or experienced. Once we thought we had a good caregiver they were taken away for one reason or another. The person being cared for needs to have someone who is dependability and reliable for taking care of them. They need to feel safe with their caregiver, not this bouncing back-and-forth with a different person almost daily. Training of employees should be done at the business site, not in the home of the client. These clients who are elderly and sick should not be [Removed] for training. It has been nothing but total stress for the couple months that we had employed this company. We were told that they would do the best they could to relieve our stress and leave the care up to them, this did not happen. I would never recommend this company, thank you.

I am incredibly disappointed with how Preferred Care has now handled the situation with my mother. They treat you wonderfully when you are giving them large amounts of money. I had been paying significant amounts of money for the care of my mom since 2014. They were happy enough to send me the monthly bill which I paid although I saw no contract, signed no contract, didn't even know there was a contract. Instead - they had an 80+ year old woman supposedly sign something that she has no memory of and now they are suing her because after stopping their service - she decided to hire a former employee of theirs. Seriously? How do they sleep at night. Shame!!!! I will now have to waste more money I guess fighting their lawsuit for my elderly sick mom. AVOID THEM

We did not have a good experience with this Preferred Care, I wouldn't recommend them.

When first communicating with this agency everything was great! The coordinator was amazing and I really loved her willingness to help. The moment she left the agency things went downhill. There were problems with billing and nasty notices being sent to my Mom when she was never billed to begin with. Communication was horrible and I would never use their services again. They don't get a star from me.

This happened recently so we are still shaken by it. We hired them to care for our physically disabled daughter. After months of girls not showing, and not calling and not arriving on time, we had a horrendous experience a few days ago. The company has still not returned phone calls this entire past week, did not answer a single message when I was stuck with an unruly aide that refused to leave my home at the appointed time. Can you imagine having an aide that will refuse to leave your home at the appointed time??? Why would she do this??? It did not matter how many times or ways we told her to leave, her day was over, she would not budge She just stared at me defiantly when I told her to go. It was like being in the twilight zone. Then the next morning she let let self in an hour early while we were sleeping. We kept calling the owner at the company and our calls went to voicemail and still as of today, no return phone call whatsoever. Think this over very carefully. We found the staff NOT to be quality . How unprofessional can a company be to NOT answer messages or return phone calls at all?