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Dana
-
Family/friend
5.0
Review for Preferred Care at Home of Virginia Beach
I picked them because of the promptness and getting back to me and I liked everybody that I worked with in the company, I have recommended over 2o people.
About the facility Preferred Care at Home of Virginia Beach
Senior living options offered
Home Care
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Preferred Care at Home of Virginia Beach
1520 Stonemoss Court Suite 101, Virginia Beach, VA 23462
FirstLight Home Care of Virginia Beach, VA
116 Landmark Square, Virginia Beach, VA 23452
Patient Aide Home Care
923 First Colonial Road, Suite 1815, Virginia Beach, VA 23454
Hand 'n Heart Home Health Care
317 Office Square Ln # 101A #101A, Virginia Beach, VA 23462
8.3
Review score
13 reviews
8.3
Review score
13 reviews
5 star
61%
4 star
23%
3 star
8%
2 star
8%
1 star
0%
8.5
Review score
2 reviews
8.5
Review score
2 reviews
5 star
50%
4 star
50%
3 star
0%
2 star
0%
1 star
0%
Review score not available
Review score not available
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Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
No
Pet friendly
No
Pet friendly
No
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Care types offered
1
Home Care
Reviews
for Preferred Care at Home of Virginia Beach
Overall Rating
4.3
Cleanliness
4.6
Friendliness
4.8
Care Services
4.5
Staff
4.4
Meals & Dining
4.5
Activities
4.5
Value for Cost
4.2
Parent company
Filters
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-13 of 13 reviews
Dana - Family/friend
Home Care
January 9, 2024
Review for Preferred Care at Home of Virginia Beach
I picked them because of the promptness and getting back to me and I liked everybody that I worked with in the company, I have recommended over 2o people.
Anonymous - Family/friend
Home Care
October 5, 2023
our families experience
Overall is given the above rating because they never provided the days of service requested. By the time services were provided, I was in dire need of a respite break that I had to take. Of course that added to the difficult of filling the case. Along with receiving authorization for services through the Veterans Administration. Understanding, that I informed them that I would private pay until authorization was granted.
There company did an assessment for our case in [date removed], our case did not start to receive services until [date removed] . I felt like that was entirely too long and it was too overwhelming for me to start the process with another company. I do believe that they were seeking out workers, but in this day and age those in this field are declining.
GS - Resident/client
Home Care
July 13, 2022
Satisfied Customer
I considered asssited living but preferred care at home to meet my needs at home. Someone comes to prepare my meals a few times per week.
Anonymous - Family/friend
Home Care
March 29, 2022
Would Recommend
It definitely is an investment but worth it for the safety of your loved one.
Hazel - Family/friend
Home Care
March 23, 2022
Preferred care is preferred
There were a few workers that were sent to us and one of the main things we needed was someone to cook and provide healthy options but there were periods that we had workers that could not prepare meals. They tried very hard to try to accommodate us and did all that they could. They even advertised for us specifically to make sure that our needs were met. The patient service coordinator really heard our needs and made sure that she responded in a timely manner and resolved our issues. She was just really patient with my loved one. The new worker that we have now has been there for a few weeks and we feel like she is a really good match. One of the workers even took my loved one to his appointments at the doctor and would face time me so that I could be there with my loved one. It makes a difference when they take that extra step to keep us as involved as possible.
T C - Family/friend
Home Care
October 5, 2021
Do better
They need to get better with staffing. I do understand the pandemic. The training needs to be better with the employees. There were a lot of miscommunications with training as well as scheduling. The CNA's were great but they were not trained as well as I expected them to be. I received good service but for the cost i expected more professionalism. There was a lot of cancellations and they need to be screened better. I had maybe one out of them all that I really liked and she left due to management.
AC - Family/friend
Home Care
September 23, 2021
They try hard and provided good care. It's just a rough time for employment.
When I first contacted them, they got me a caregiver within 2 weeks to take the night shift 6 days a week. But they were never able to get me any more help simply because they didn't have any more help to give. The girl they sent me is wonderful and has been a pot of gold. She's very knowledgeable and able to handle my husband. They sent me somebody fantastic but couldn't provide all the help we needed, so we had to go somewhere else. I know it's not their fault they can't get enough staff - that's just the state of the country's employment right now.
Don T - Family/friend
Home Care
August 10, 2021
The staff is very accommodating, friendly, patient, and are open to feedback. They have been professional and caring, and have done a great job.
I would recommend this community to others based on my experience.
Estelle - Family/friend
Home Care
May 27, 2021
Good Caretaker/Nurse/Friend - She's Excellent
I can't say enough good things about our caretaker. She's wonderful. She's efficient, very friendly, very loving, knowledgeable, a hard worker. She's just terrific. She anticipates my every wish. Before I even say it, she knows it. She's on time and punctual. She's the best. I know it's expensive, but I think it's worth every penny. They were a little cheaper than other organizations that I called. And I've used other services where the caretakers did absolutely nothing. So I appreciate what they do here.
anonymous - Family/friend
Home Care
May 14, 2021
It has been good!
We have only had one care giver since January and she has just been great. We would highly recommend the Preferred Care at Home of Virginia Beach services to other families.
anonymous - Family/friend
Home Care
May 13, 2021
Great experience
We told them when we had caregivers that were not the right fit and they would work with us and replace them right away. I think everyone is having a hard time finding caregivers because of the risk of not being able to see their loved ones if you put them in a facility, so we did have some scheduling gaps. The people that we worked with were honest and transparent on what they were up against and they took care of my mom. I was thankful they were there to help navigate us through the process, they had a lot of heart.
Shannon A - Family/friend
Home Care
April 29, 2021
Highly recommend
We chose Preferred Care at Home because they were the ones who could get here the soonest. I would tell others that they came with the owner to our house and also came with a team of RNs and the plan coordinator. It has been a good experience and I would recommend them to others looking.
William - Resident/client
Home Care
April 20, 2021
Best for Scheduled Times
As long as you have a scheduled time I would recommend using them. They no longer do fill in appointments or assistance that I may need. I would not go back to them since they don't do fill ins for my care.
The price is one of the better ones compared to the other companies.
Viewing 1-13 out of 13 reviews
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Frequently Asked Questions about Preferred Care at Home of Virginia Beach
A Place for Mom has scored Preferred Care at Home of Virginia Beach 8.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (757) 355-5080 to reach a resident at Preferred Care at Home of Virginia Beach.
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