Preferred Care at Home

I would tell others that they are professional and a very good company. There is daily care for our loved one they are providing for us and compaionship for my loved one.

ratings above

When I first contacted them, they got me a caregiver within 2 weeks to take the night shift 6 days a week. But they were never able to get me any more help simply because they didn't have any more help to give. The girl they sent me is wonderful and has been a pot of gold. She's very knowledgeable and able to handle my husband. They sent me somebody fantastic but couldn't provide all the help we needed, so we had to go somewhere else. I know it's not their fault they can't get enough staff - that's just the state of the country's employment right now.

There have been a few bumps in the road but they have all been resolved promptly. Overall they care and try to find quality people to care for my loved one. When we did have a problem I really liked how it was handled it was really professional. The majority of caregivers we have received are better than other agencies. We would like a permanent person but the agency states they are trying to get someone secured. I pay more for them but so far it seems worth it.

We told them when we had caregivers that were not the right fit and they would work with us and replace them right away. I think everyone is having a hard time finding caregivers because of the risk of not being able to see their loved ones if you put them in a facility, so we did have some scheduling gaps. The people that we worked with were honest and transparent on what they were up against and they took care of my mom. I was thankful they were there to help navigate us through the process, they had a lot of heart.

PCH provided home care to my mother for months. Agency always attempted to provide certified aides who were responsible and concerned care-givers. Personnel turnover and consistency was sometimes a problem.

I am happy with the care that has been provided to my loved one from this company. They have been helpful and professional every time a caregiver comes to visit for our appointment. They have been on time and very organized which is a huge positive in my eyes. I would defiantly recommend there services to anyone looking into a home health care company.

My mother really likes the caregiver that goes to her home. She is on time and helps with what is necessary. The problems we have had is that for one, the caregiver leaves doors unlocked when she leaves and that is very concerning. Also, we have yet ton receive a bill from them and we have been using them for almost 2 months.

My mom is not using the agency's help any longer. She had several, different caretakers over the weeks she had them. Out of the 5 caretakers, she liked 2 or 3. They others lacked the effort. She was feeling better and didn't need their help. I would recommend them but one would have to be very vocal and call the agency immediately if they do not like the person they send.

My brother is recovering since having their caregivers come into the home. The care providers are courteous and easy to communicate with. They also have reasonable prices for their services.

I am pleased with how helpful the caregivers have been to me and how they have really taken the time to get to know me. They are always on time to our appointments and make sure to keep in good contact with me about any changes are updates. I am overall very happy with this company and would recommend them to anyone looking in need of home health care.

We had a good experience with this home care agency. I use them when I go out of town. They do a good job with caring for my mother and her needs. I would use this home care agency again if needed.

They have done a good job. We haven't had any complaints. They have worked out well for us so far. We have been satisfied with their service.

They have been fine and have worked out well for us. We don't have any major complaints.

My parents are doing well since they started to receive services from Preferred Care. The care giver's they have sent has been great. They are attentive to my parents, and also follows my directions very well. This is a good agency and has been great to working with them. This is a great home care agency and I would recommend it.

This is a lovely community, but unfortunately they were not able to provide my mother the type of care she needed. Everybody was very kind and friendly. The community is very well maintained, her room was nice and clean when I visit. There are activities offered for the residents. The food could use some improvements. The director was very helpful and kind, she was great to work with. Overall it was a pleasant experience.

It's been a great experience so far. The caretaker does a good job. My mom believes they're old old friends from the past, and they spend the day together. It's great! It's especially good for my father, and gives him some time to get out with me, as he's been the primary care giver full time, and that's been weighing on him a lot. It's all working out well!

Working with this agency has been a blessing and a curse. The staff have been great and done really great with my mother although the services were short lived because of an incident that took place. During the night we needed the caregiver to take my mother to the restroom and we asked that we had a caregiver that didn't smoke. My mom was a smoker or 40 years and didn't need to be exposed. Well the caregiver ended up being a smoker and abandoning her duties in the evening (taking mom to the restroom). That really irritated my brother which resulted in the caregiver having to leave. We have since asked for a replacement and still waiting to hear back. Today is Friday and I really need a caregiver by Monday! I'm hoping Barbara will call!

Overall our experience with Preferred Care at Home was a good one. The management staff were friendly and professional, and helped us in resolving an issue we had with one of the caregivers they sent out.

Preferred Care at Home of Nashville South, work well to assist you in your needs and help in pairing you with someone who can care for you properly. They come into our home and assist with my mom, the primary care person is great.