Park Senior Villas

Things started out terribly here for my dad. They just don't have enough staff to properly care for the residents. When I moved dad in, he was mobile and able to take care of his own basic care and hygiene needs himself. Within 2 months, he had declined significantly. He'd become bed ridden/wheelchair bound and was dehydrated, which led to health issues. I'm scared to think about what could have happened if I had not been there and been his advocate. It's a very small community and I, along with a couple of other families, really had to push and fight to get changes to start happening. But finally, they are. Dad is doing much better now. The food has improved. I will say, the house staff is very good. However, I would not recommend them to others. If I would have been able to move dad, I would have. I'm just glad things are starting to get better. It's so important to stay active in your loved one's care to make change and make sure things are happening the way you think they are and should be.

unless location is an issue, i would advise others to look elsewhere. during the first three months, they had an activities director who made sure my loved one was involved in activities, as well as the other residents. she left around Christmas time and it seems that they have not made an effort to find a replacement or create activities themselves. im unsure if her absence or the lack of activities are due to Covid. regarding the care services, i'm unsure if the room is being cleaned on a once a week basis as it should be. they should also make it mandatory to assist the residents with showering more than once a week to maintain hygiene - especially those with a more advanced level of care. i did like some of the staff because they were always very friendly and attentive to my loved ones needs. part of the issue with management is that they were very laxed with Covid mandates and protocols. they did not enforce wearing masks amongst the staff and visitors; and i did find that a little careless.

The concept is nice, more like a group of group homes than a large facility. The common areas are comfortable and the residents seemed happy. I spoke with a man who was visiting his father along with his son and the man said his parents both liked it there (his mom has recently passed). I spoke at length to two of the caregivers and they expressed satisfaction at working there. The downside is that the rooms look like hospital rooms. However, the level of care seems high.

Thought the place was a lovely environment, however I felt like that we were promised things in the beginning that no one followed through with on their part. Also we were told visitors were okay , however that is not the issue. I don't think they can handle family visiting residents they seem to only be able to handle residents that perhaps have dementia or no family visiting.

My parents are not very happy here in the independent living. There are only 14 apts here so the interaction as well as the activities that are offered are based on joining the assisted living section. Their apt is nice and they have furnished it was their own furniture so they are comfortable there but the food and going to the dining area have not been the best. Since my parents are still very active this has not been the best fit for them.

It's a beautiful facility, but very short staff for the type of patients in there. There are a few caregivers that are excellent when they are there. The director there does not make herself available for the staff shortage which in my opinion is poor. She should be participating where needed as many of the patients are either wheelchair or bedridden.

What a great concept. Park senior villas goodyear has a great concept. Follow through with care needs is another matter. After multiple conversations with staff and after witnessing State ombudsman out on several occasions during may and june family members learned manager wasnt licensed and facility was in danger of license loss after not having license for nearly a year. State of AZ has some atoning to do. Some of the direct care workers are the sweetest, attentive people but are limited in scope. Medication management- is questionable- acting /manager and her family members (nurse and office staff) are in the money game. Breech of trust are regular occurrence, cleanliness and hands on assist is minimal. Chemical restraint is probable to make up for lack of manning. Isolation is probable for same reason. Facility manager will push for outside agencies / medicare funds to offset resident needs through “preferred partners”. Redflag.

These apartments were absolutely huge. And they had full kitchen. The only thing that concerned me is if my loved one needed to move to assisted living, it would be a move to a room instead of to another apartment. Also, if she were to chose to have any meals with the other residents, it was pretty limited.

I moved my father in to the Villas about a year ago. There has been continual difficulty with the level of care and constant staff turn over. There have been and are good staff but most don't stay. It is like starting from scratch with each change. I thought the concept of a smaller house rather than a large facility would be good for my dad but the only advantage so far has been that he doesn't get lost like he did in a larger building. The meals that I've seen are mostly bland and don't look appealing to me. My father doesn't complain but seeing the meals makes me sad. My father really enjoyed food and it is one of the few things that he can still enjoy. Overall I'm disappointed and overwhelmed trying to navigate managing his care. We've had private caregivers since day one at the Villas (in addition to almost daily visits by me in the beginning). I don't know what I'd do without them as they are the ones who prompt the staff (often) to make sure that his personal need are taken care of (teeth brushed, hearing aids in, CPAP is used and clean) and that he goes outside and does something every day. The staff in the house are kind to my dad and there are a few that have been amazing ([name removed]) who go above and beyond for him. I am very grateful for her and [name removed] and [name removed] (activities) as they have been consistent and very good to my dad. My experience this last year is that there is poor communication between staff at the Villas and poor communication with me as a family member. There is little to no accountability or follow through. I wish I had known it would be like this. I would not have moved my father to the Villas. I did not expect things to be perfect but I had thought it would get better not worse. I would be happy with adequate. Think twice before choosing the Villas at Houghton. It seems like the company president reads the reviews posted on this site. I can only hope that [name removed] can help me write a more positive follow-up review. I would love for him to reach out and help to make these last years of my dad's life better.

Location is good. Pricing at top of budget. Not considering this property because we need independent living that offers many opportunities for socialization. From a review it seems there is a very small number of people/activities in independent living.

I would not recommend The Villas at La Canada. The level of compassion that was shown to both my father and myself was quite disappointing. Employees blamed eachother for misscomunications and oversights with my father. This all could have been made right with better training of the staff...

141 citations from Arizona department of health for the company. Any of the Park Senior villas are missing fingerprint cards, and CPR certifications. Owner and upper management do not care about elderly. Only money.

Dispensed medication incorrectly and inconsistently, never cleaned room or bathroom with fecal matter on toilet and dirty sink basin for 5 days, lost clothes and towels after”laundering” , Meals were not what was on ‘menu”. Never changed bed linens in 24days….I had to do that and had to request shower for my relative because caregiver said it “wasn’t her day to shower”. Caregivers came into room and “ teased my relative” ( a memory care resident) about her not knowing their names and making up names for themselves, staff would bring in their young children and sit on sofa on their phones, when I finally removed relative I discovered open sore on leg with drainage. Staff never addressed or acknowledged this. Absolutely abhorrent “care”.

Our families experience was a disaster, our loved one had bruises on their body, they were never fed, and was severely dehydrated. Our loved one never received medication and when they did it was the wrong medication.

There were one or two good employees. Otherwise, I witnessed some disturbing things when I would visit from out of state. For instance, I was watching them dish up food one day. And the gentleman who was dishing it up put the food on the residents' plates and then reached into the serving trays with his bare hands, eating the food out of the trays. Meanwhile, the residents were welcome to come back for seconds out of those trays. My sister, who lived there locally, had issues talking to the staff about anything new that came up regarding medical care. She would have to tell them over and over about any changes. They went through management so quickly there, you couldn't even keep up. The food was absolutely terrible. Some of it wasn't even recognizable. They were supposed to offer another option if you didn't like something that was being served, but any time my loved one would ask for something else, they would just say "This is your dinner." They didn't have activities very often, despite telling us they had them every day. The last straw was when my loved one called my sister and said "There's nobody here to help me. What do I do?" One of the other residents' family members received a similar call and then called 911. When 911 showed up, there was literally not a single employee on site in the memory care house. They had just completely abandoned the residents. We had to wait months to move our loved one out due to Covid, but we finally did get her out.

I would give zero stars if I could. This place really should be shut down. Below is my experience. My comments deal only with the 10-resident Memory Care villa at the facility, where my dad lived for 14 months. He was suffering from severe dementia. CARE: I initially chose this facility because 1) it allowed my dad to bring his dog, and 2) I was told that he would receive memory therapy to stimulate his cognition. That therapy never happened. When he fell and required a trip to the emergency room, the put him in an ambulance – alone – and called me later. I was beside myself with worry. A dementia patient sent off to the emergency room ALONE??? The facility did not even know which hospital he was taken to. Their lack of concern resulted in a terrifying 2 hours for me while I called around hospitals in the area trying to locate him. COMMUNICATION: they use an automated phone system now, so it’s nearly impossible to speak to someone, regardless of which option you press. If you leave a voicemail, nobody calls you back. MEDICAL RECORDS: I made repeated written requests to review his medical records, as the residency contract requires. But when I visited I was only allowed to see his vital signs records. I was told to ask the contracted Nurse Practitioner for medical records, which he refused to release since he’s not obligated by my contract with the facility. STAFFING: during my dad’s 14-month stay in the Memory Care unit, the facility had 4 different Executive Directors. The second one bragged to me that she’d fired 30 people in her first week. The third one ignored my voicemails, emails, and requests to meet with her at her convenience. Caregivers routinely call in sick, leaving the villa staffed by one person. That caregiver is responsible for waking all 10 residents, getting them dressed, dispensing medication, preparing meals, and dealing with issues that arise. If the caregiver orders in pizza because he doesn’t have time to prepare lunch, he told me that management would not reimburse him. REFUNDS: after I gave the required 30-day written notice to terminate residency, the contract states that the facility will refund the security deposit and unused portion of the last month’s prepaid rent WITHIN 30-60 DAYS. After that time period had elapsed and we had not received the refund due, I contacted the business office for an explanation. None was forthcoming. I contacted them again after another week had passed, and notified them that if the refund was not swiftly issued I would get my lawyer involved. When I finally received the check, it was 3 weeks overdue. It had been written the day I mentioned my lawyer, and not mailed for another 11 days.

Visited here looking for a place for Mom. Not what I was looking for in any way. Please be sure and go there before you place anyone.

Sales person is worse than used car salesman. She lied about the insurance they accept; story changed to that they hope to accept the insurance in 18 months.

On [date removed] , my husband was admitted to Park Senior Villas, Goodyear, AZ. after much research of Memory Care Facilities. I had several conversations with the Marketing Director at Park Senior Villas as well as a lengthy meeting with their Licensed Practical Nurse, where we discussed at length my husband's current medications, the daily care he needed, his current medical conditions and medical history. The nurse took notes and did cognition tests on my husband. In addition, medical records were sent to the Marketing Director from three of my husband's physicians currently caring for him which were his Internist, Neurologist and Urologist. I was also told by the Marketing Director that their caretakers were required to take an Alzheimer's course to familiarize them with recognizing the needs of their residents. I completed the required paperwork from the facility, including a sheet of my husband's daily needs which stated: Foley catheter care, blood pressure checks, notification of meals, medication administration, help with toileting, bathing, dressing, ambulation (I sent a walker and shower chair with him,) and I noted he was shuffling his feet and had fallen several times, confusion, some hearing loss, speech, special diet (no tough meat), oral hygiene, face shaving, etc. I also met with Sage Hospice, Scottsdale, AZ, where this information was reviewed with them, and I arranged for their care as well. I was told by hospice, that initially a registered nurse would see my husband twice weekly under their physicians' review and approval. I was also assured by the Marketing Director at Park Senior Villas as well as the hospice nurse that if anything at all changed with my husband that I would be contacted immediately. Feeling comfortable with the facility and the level of care that was going to be provided to my husband, he was admitted on [date removed]. He was in isolation (COVID 19 mandate) for 2 days and I was told he'd have frequent caregiver checks. The Marketing Director advised that visitation was limited due to COVID 19 and that they strongly advise that loved ones not visit for two weeks to allow the resident time to acclimate to the facility which made it much easier for the resident. I was told that I could call anytime on the caregiver line to check on my husband, which I did, calling different shifts. I was told he was "good" "going to his room with an ice cream sandwich, "eating well", doing o.k." I scheduled a visit to see my husband on [date removed]. On [date removed], I received a call from the Hospice Nurse who routinely called weekly. She said my husband was "doing o.k." but that he had a "cough", didn't want to stay still and was "sleepy" so she didn't check his blood pressure, she also said that she was told "he hadn't had much of an appetite the last several days." She again said he was o.k. and that the staff was going to "get him into the shower" later that day". She said she'd see him later in the week. A little later, I received a call from the facility asking if I had a "Do Not Resusitate" on my husband. I asked what was wrong and was told his blood pressure was very low 60/40. I told the caller to immediately call 911 to have my husband taken to the nearest hospital. My daughter and I immediately got in the car, I called the facility to find out the name and address of the hospital and we arrived just as they were wheeling my husband into the emergency room. When I was allowed to see my husband and speak with the doctor, he said my husband's blood pressure was extremely low, said he had pneumonia and was severely dehydrated and weak. He said they were treating him with IV fluids and antibiotics, that he ordered a battery of tests, was going to see the kidney specialist who was in to see if he was a candidate for dialysis, and that he would check with me after all the test results came back. Later that evening, I spoke with the night doctor on call. He said my husband was not a candidate for dialysis, said his kidney function tests were so high "they were off the charts." He said they were doing everything they could to care for him but that he was very, very ill. The doctors treated my husband for four days, did additional testing and scans but came to the conclusion that as aggressively as they were treating him, and that while his tests had improved some, he was not going to get better. On [date removed], my husband was discharged from the hospital and brought home via ambulance and cared for by another hospice group. He passed away 28 hours later on [date removed]. When I saw my husband after he was admitted to the hospital on [date removed], he had lost a lot of weight, looked extremely pale, was wearing a dirty shirt; the same shirt he was wearing when he was admitted on [date removed], and the same shirt he was wearing in a picture sent to me by the Marketing Director 4 days after his admission, and he had not been shaven in days! Looking at a picture of him arriving at the facility on [date removed], versus the picture of him when he was admitted to the hospital on [date removed], he was practically unrecognizable. I am grieving over the loss of my husband of 52 years, and also over the lack of care and neglect he received from Park Senior Villas, and Sage Hospice.

At first glance this seems to be a great place for an elderly father that just needs some help is his day to day life. I did a day and evening check in twice. On both occasions the morning crew was working and doing what should be done. During the evening I saw not one caregiver the first time. The second time it seemed as if I woke up the caregiver that was supposed to be taking care of the people. After being almost completely convinced to not place my father there I decided to go back one more time. I asked a caregiver why there were hardly any caregivers at all. I was told that the caregivers never stay long because the patients say mean and hateful things to any one of color. And that no one ever helps them. If the staff are treated crappy you can bet they wont stay or they wont treat the people living there good. I was glad I didnt put my dad there.