Park House Southfield

Everyone is friendly. The staff has been very responsive when I needed anything. My apartment is almost perfect. Am pleasantly surprised at the number of activities offered. My only disappointment is the cleanliness of the elevators and halls. They are not really bad but not as clean as I'd like/

My mother and I both think that America House is very nice and very welcoming, in fact, my mother has already told her friends about how nice it is there. My mom is in an apt in the independent section and she still drive herself to her appointments and shopping, but they do offer transportation to the residents who no longer can drive themselves. All the staff here are friendly and they make sure all their residents are well cared for. American House offers lots of activities and my mom does enjoy partisipating. The dining room is very nice and my mom does like eating her meals there, the food is pretty good, she just wishes they would follow the menu a little better. They do offer an alternative if she does not like what the main meal is that day so it would be a 4 rating on following the menu.

Everything is fine that the community provides. I am very happy being here. It worked out very well for me.

[Removed] was pleasant and informative. We liked the facts that there was choice of meal plans. Services and activities were many. The apartment was spacious and the kitchen was larger than most that we have seen. We liked the feel of the apartment building setting and felt it was a good transition from a home to senior community living.

This is the nicest place we visited so far. I love the apartment size and look. Laundry service is a little expensive though. Not decided on a location yet but this is at the top of the list once we verify more of the assistance services/pricing.

My tour of this community was a good one. The community looked nice and well maintained. The staff was kind and courteous. From what I saw everything looked well-kept. Everything went well, but I felt like this was a community for a solo independent senior. I didn't feel it was the right fit for my parents, but it is a nice place.

Much nicer than expected. My 32 choice.

As far as answering my questions and walking me through and getting us in, they are good. They are very patient and found their customer service to be very good. As far as their medical team, they have some new people and they need a little more training to be more personal with the residents.

My loved ones have only been here a short time, but so far things seem to be going well. They've settled in, and really seem to be enjoying what American House has to offer.The facility itself is nice looking, and the staff have been very friendly and welcoming. What really matters is that they are happy, and if they are happy I am happy!

My loved one hasn't been here long, but so far I think American House has done a good job. The staff are all friendly, and they do a great job taking care of the facility and the people who live here. The medical staff in particular have been very caring and professional.

I was impresssed with the layourtof the 1 and 2 bedroom apartments and cost per month.

Great Place. Personnel very friendly, residence seemed very happy.

Very nice size units - I am very pleased with my loved ones apartment. It has a nice size kitchen and has a lot of windows with natural lighting and she loves it. It is a quiet environment and everyone seems friendly. My biggest complaint is the elevator. It breaks down more often than it should and then residents are stuck having to use the stairs. The value for what we are getting is pretty good, although I do think they could increase the amount of activities provided.

We toured this community for my father. The staff was nice and able to answer the questions that we had. This community is very big and had more than one lever. The menu looked appealing. We liked the activities that mold of being offered for my father. We would recommend this community for families to tour for the care of a loved one.

The facility is okay but the price does not include heat, so it's not a good value compared to comparable and/or nicer facilities in the area. The representative was not friendly and unwilling to answer questions that are "in the brochure". I do not recommend this facility.

This place was lovely, however the residents did not appear to be active in any activities. Also this place would definitely not allow my mom's dog.

We are disappointed with our experience with American House Southfield because we have been having several issues with it. The actual community itself is really good and they have a really good setup, but it just seems like the staff here does not really care about their jobs or the residents. When we try to address one issue and call one place they just direct us to another person and another place then we call that person and they direct us to a different person. Just seems like no body wants to take responsibility. They double book rooms and help you get situated and fix it but they don’t seem to update their books because they will send your services to the room you were originally suppose to be in. They print a menu but when you go to the dinning area to eat there is something completely different then what is on the menu. It is not just a slight difference but rather a completely different meal all together. So you really do not know what they are serving unless you physically go down and investigate yourself then you can decide if you want to eat it or not. They were offering two types of meal plans but it doesn’t matter which one you sign up for because now they only seem to offer one it’s the more costly one. The actual community is really nice and the rooms are really nice it’s just the attitude of the staffing that really takes away the potential of this community.

The staff was unprepared for our scheduled visit, however they rebounded well. Lunch was good, the tour however fell a little short, with such a large facility, there's only one dining room so for residents who's apartment is not close to the dining room there is quite a hike to get there.

There is big problem with theft. My aunt had almost all her jewelry and other valuables stolen from her apartment. It wasn't a break-in. It was someone(s) with access! The food was just OK. The side doors were not secure & often left ajar. On the plus side, the apartments are more spacious then other facilities in that price category. However, giving what we know now, we would have chosen a different facility.

I have a client who has lived at Park House for several years. She wants to remain but is not happy. Staff is good at telling her everything she wants to hear and later not care when something needs attention. Once you are there and see what is really going on it will disappoint. Management talks down to residents and can't be bothered. The food is sub-standard and housekeeping is minimal. Public areas are not clean. If your person needs care beyond medication reminders you will have to provide it. This is not a place for those who are mentally declining. We are now looking for another home. It is too bad because Park House could be better than most senior residences.