National Church Residences

First Community Village was great prior to acquisition by National Church Residences involvement. Under no circumstances should you consider the Healthcare Center. Plz see ODH surveys 2017 & 2015. Ratings demonstrate nurses having difficulty with proper medicine administration. If your loved one can’t self administer this is not the place for you. Also the doctors give medications to patients to suppress their ability to speak. So if a complaint is lodged with Ohio Dept of health your family member can’t offer input in complaints nor communicate when they ate soiled or in pain. My family member is placed in solitary confinement and not allowed in the dining hall due to needing 2 persons to assist them with transfer into transport chair. I hate to say this bc i dont want to admit it but there is a racial element tio my family member’s abuse and neglect. The last time i took my mom to dinner at M restaurant she begged me not to take her back. I had no choice. My mother has recently lost over 26pds and I inquired with the dietician about her malnutrition. I know I sound unbaised but all this is true. I was a whistleblower and bc the nursing home was contributors to the Attorney General I was retaliated against and lost control of my mom. My 68 year old mom is slowly dying and being tortured at First Community but too many people are afraid to get involved. Half of the healthcare center has been shut down. Medicare or CMS may have information as to why the facility is running at less than 50% capacity. Now ask yourself why would a facility in Upper Arlington be half full. Independent Living is much different and this is a better service although NCR has reduced services a bit. Chelsea may not have a desk attendant to assist you. Dont be surpised if your nursing aide is your housekeeper tomorrow. The food at Chelsea is great! I would stay clear of the infamous Health Care Center unless you dont care about your family member and just want to dump them someplace. Assisted Living is a lot better.

The manager is the worst person in the world. How can this company be owned by a company with the name Church in it? The manager is forcing people out and put all those cameras in the building to spy on people. She is following people upstairs to tell the residents that person can't come in their house. She sits and just watches those cameras. And now they say in September they say you can't smoke. Some people have been there for fifteen or twenty years and all of a sudden you can't smoke. You should be able to do whatever you want to do in your own place. The cameras are a gross invasion of peoples' privacy. Remove that dog of a manager.And she watches people whose apartments are cold in the winter to see if they are using heaters.

I thought when I found Traditions At Portage Trail owned by National Church Residences I had finally found a decent place for my mother. They advertise Since 1961 combining compassion and professionalism in our ministry of housing and our services to older adults. It is my experience and opinion that this is all marketing propaganda as there Administrator Josephine H Stanovcak is a dictator who falsifies information just so she does not have to deal with anything and actually leave her office. The elevators are Down for maintenance more than they are up is seems like. On Memorial Day of this year we could not even get my mother out for over 5 hours for our family cookout! I would have hated to see if someone needed lifesaving care during one of their inconvenient outages. The marketing machine in the place promises a lot but is very low on actually producing what it promises. They advertise three meals a day freshly prepared but by prepared they mean pretty much dog food and even that is limited as my mother and her friends often are denied seconds Which would be fine if the portions were actually realistic. My mom is one of the fortunate ones who actually have a very small kitchen so I buy her groceries and microwave foodstuffs to compensate. They are severely understaffed which you can confirm by looking in the help wanted section of the papers They technically allow dogs but since they have some staff who are Cynophobic (Fear of dogs) and then I wonder why would they would hire someone like that if they know dogs are present This makes for a very uncomfortable arrangement for the residence and the staff. It is again my opinion that Dogs allowed are more of a marketing bullet. I believe that it is because of a poor wage for their employee and they have to fill positions so the employee just must deal with it. In continuing I find it funny that the top half of the building is owned or completely run by a different company! Their policy is that no one is allowed from the top floors to come to the bottom floors even if invited. This is a problem as my mother has made a few friends on the upper floors since they meet in the shared elevators and on the common grounds. This is an assisted living facility and if my mother wants the president to come and sit with her in her apartment that is her business Big brother should not have even an opinion! closing I would strongly adjure anyone looking at this facility to keep looking.