Metta Senior Living

No exercise room. Good food. Good personnel. Good quarters. No activities. No TV.

I chose this facility because of the location as well as the fact I know 2 people who have had family members in the facility. It is a smaller facility which is what we liked so he would not get lost in the shuffle. For the most part my husband really likes the meals, there have only been a couple of meals that he does not like. I think it would be really helpful if they handed out a sheet to the families with the medications and what they want us to do and we could keep better track of it. I would recommend them to others looking.

We toured this community and it was a very nice facility. The tour was really good but they did not have the type of memory care that our loved ones needed so the community didn't fit our needs.

The most difficult thing I've ever had to do is find a place for my mom to live that would give her a feeling of comfort, caring and enjoyment. Lanier Place has generally been able to fulfill those qualities with the constant effort of [name removed]/Life Enrichment Coordinator and some very dedicated staff members. What impressed me the most is her concern for the residents. I've seen her show up on her time off to work on a situation, stay past time to clock out because someone needed her help, try desperately to find entertainers & spiritual support ministers to come in and share their talents & guidance with residents and coordinate enjoyable places to take everyone to have fun & feel part of society. Covid is hard on all of us but the concern & common sense of [name removed] and the staff has helped all of us get through this horrific time, from [name removed] helping us follow guidelines, to using the time to improve the staff & environment. My mom values her family here

We enjoyed our virtual tour. The staff seem really nice. Our only problem with the place is that they don't really have good options for a couple. The rooms are fairly small, and there are no rooms with a separate sitting area.

The facility is nice and we had a nice visit, however the price is too high.

My husband lived at Avery PLace for 2 1/2 years - from 2013 to 2015. This was a good place for him - close to me so I could visit every day. Tge first year he was able to participate in most activities - not so the last year... Avery Place is not perfect - but I love the smallness and the sense of community that I always feel. I continue to go each week as a volunteer because I love the people.

Enjoyed the tour. Lovely,clean facility.Friendly staff.

We toured this community and liked it very much. It appeared clean and well kept. The staff was very nice and friendly. We stopped and spoke to some of the residents and they seemed to like living here. They were very content and happy here.

When I went to see what the community has to offer I saw a smaller place. It was also right in a busy place near a big highway with busy intersections. I liked how nice the staff and residents were but I didn't like it's layout. The plus was that they are close to my house. I didn't pick because it was landlocked and not much exterior to see.

This community is a newer community. It seemed a bit brighter than the other Brookdale's that I had seen. They answered all of my questions and they gave us a very nice tour of the community. It was okay!

Overall our experience with Avery Place has been a very good one! It's a clean, nice looking, well kept community, and the people all seem very friendly. My loved one has said the food is a little bland for his taste, but he has always liked spicy food. Other than that, and a small issue with the laundry service, we haven't had any problems!

Winterville (Avery Place) has been a good setting for my husband who has dementia and some physical problems. The staff is caring, the facility is spacious and attractive. The outdoors is available to residents who enjoy sitting on the front porch or lawn. When there have been problems - 2 have brought them to the overseeing staff's attention and they have been corrected.

My husband has dementia and physical problems such as dystonia. I was going to have knee surgery and needed respite care for him. Avery Place was the cleanest, nicest, friendliest place that I found. While I feel that they took excellent care of him, they may have taken too good care. He returned home unable to do many of the things, such as fixing his own breakfast and lunch, dressing himself, toileting, showering, etc. He may have just been confused or he may have had a downward turn in his dementia, but it has made life very difficult for his family. Also, we were not told in advance about his medications having to be put into "push packets" and the additional charge for that. Since then, we have had to return to Avery Place to pick up his razor & another trip to pick up the RX's that remained in the bottles we took out there. Also, they requested a copy of my power of attorney and health care POA, but said that they could not return it as they needed it for their files. I have since requested twice that they make a copy and return the original to me & will hopefully get that soon. Again, the staff is very friendly and nice and the facility has obviously recently been redone. They even gave him a good-bye present of a book.

Mom repeatedly complained about just one thing while she was there, and it was that she felt that someone was always pushing their religion on her. I don't have specifics except that when she went to do something (can't remember which activity), "you had to sing hymns or do a sermon before they would start." I personally didn't feel that the facility was very secure. It seemed that there was never anyone at the front desk and someone could just walk in and go wherever they wanted to, unchecked. The staff was very personable and friendly. They made it an easy process to get her in and out again as we needed.

The food is okay. We picked this community because, they sold really well but they have not delivered. They did a good job of telling me everything, but have not followed through with those things. They need to improve on individual care, and ratio of residents to staff. They could also improve on communication, and cleaning . Also, they have had a turnover in staff.

Some improvements with Lanier Place could be better activities external to the facility. Also the cleaning seems to be suffering lately .

I toured this community and it was nice. The staff was very nice and personable. It's a smaller community compared to others that I toured. It wasn't the best fit for our loved one, but was still nice.

Going through this with my loved one with dementia and getting her placed was absolutely the most traumatic experience I've gone through. Ashley, the admissions person who helped me get her placed at Lanier Place was great, and I felt like she was there for me. But once my loved one moved in, she was gone. I tried to contact her and got no response whatsoever. They have a high turnover of people. So every single one of the people who attracted me to this particular place are no longer there. I did not like the person who was in charge, but he's gone. I have not met the new person. I don't know if anybody who works there has ever been through this with their family, but I don't feel like they were very compassionate with how overwhelming it is having a loved one with dementia, and how difficult the process is to get someone placed and cared for with very little financial resources. It's just completely overwhelming. The things that are important to us as family members to know, I don't hear from them about. But when it came time for their year-end survey, I can't tell you how many calls I got from them asking me to fill out their form. They basically harassed me to answer the survey. I will say the nurses who work there are really nice and really great. They're very attentive and helpful. But the administration is not.

Keep a close eye on your loved one. The bathroom is never cleaned, her room. She was not given a shower for over a month. They put the residents in front of the tv. I don't see any activities happening for these residents. They say they do but I have yet to see them during all my regular visits. The follow through on what they say they will do is the issue. I do not know if the doctor has seen her yet. She needs to be seen by the doctor and I have yet to find out if anyone has seen my loved one. I have been billed for medications that my loved one is not being given. This has not been worked out.