MD Senior Living

We placed our dear neighbor, for whom I am POA in Central Scottsdale Assisted Living approximately 1 1/2 years ago based on the reviews from an assisted living locator. This facility is very clean and has a married couple as care givers. The couple are very diligent in getting their job done on THEIR schedule, but they are not the most compassionate people and were determined to do things in the way they had "always done it" regardless of the client's wishes or ability to cooperate with them. Our friend has a type of vertigo and continuously felt with any quick movement that she was falling. She was continuously told by the care givers to do things their way. Our friend was not happy . Also there was no other clients our friend could talk with or have association with because most of the other clients there were sitting in front of a large TV sleeping. Also the meals were quite bland and not varied as our friend would have preferred. Also, the charge, according to the contract,( which required first and last months rent on admission) was not allowed to be refunded if the client left within a certain number of days, so for 2 months of care in this facility, our friend paid $18,000. (yes that's eighteen thousand dollars). Read the contract carefully before signing.

My sister placed our mother in this home over a year ago. We as a family loved the place and it seemed to nothing but improve until now. There has been a drastic change in staff and management which has led to terrible communication, customer service and care for the elderly women that reside at this home. The feel when you walk in is off. My mom has a very bad memory but there are others that can speak up and do when we've been by to visit. The staff are not as friendly or as knowledgeable in care. We were considering a change for mom but have agreed that moving her would be very confusing and hard on her. We are hoping that this is just a ruff patch for the home but will be back to the quality it once was.

Short story is my mom was here for 4 months. I was concerned about the differences in abilities between other residents and her fitting in. They assured me at 90 days, we could move on and not forfeit deposit. Fast forward - they never did anything they promised. No mobile care because I couldn't choose THEIR mobile provider. Even when I found my own, they wouldn't help. No prescriptions delivered so I had to run get them at all hours of the night. On two occasions they told me at 8p that she was out for the next AM. She would miss pills and become disoriented. They charged me twice for rent one month. I still haven't seen that check. At 90 days, I tell them we want to move. They make more promises of change and ask for 30 days. Nothing changed. At move out, staff wouldn't even get off phone to say gbye. 8 months later - I get a hold of someone finally to find out all staff replaced. She assures me resolution. But now I am being ignored again. Beware.