Liberty Properties

Oakleaf is not laid out nearly as well as where my loved one is at . The residents have to use an elevator to get to the dining room and I knew that would be an issue. They offer 3 levels of assistance. The rooms for a similar price to others we looked into were very small, they are maybe 300 square feet. I was not as impressed but each place had its own pros and cons.

They were really easy to work with. We needed fast placement and they were able to accommodate his needs in our time frame.They were very supportive of our family. They offered tons of resources. Food was really good. Outdoor space could have been better.

This is a nice friendly facility but sadly they didn't have rooms available for respite care.

I spoke with Vicki Caldwell who was very informative and polite. We had a very nice tour. Our visit lasted around 2 1/2 hours. The rooms turned out to be somewhat smaller than I had expected. I liked the type of activities provided which fell in line with my father's interest. The views from all the room windows were very nice to see. I liked the care charge packages.

A deposit was put down for a room. We are still concerned about moving her, but it seems to be for the best.

nice and clean, rooms are small but don't think parents would be happy here

I toured with The Kempton, memory care would get a 2.5 and the assisted living side would get a 4. When we we touring, it was dirty and staff were not caring for dementia patients properly. They seemed to be left to take care of themselves.

The staff was wonderful and the facilities are nice. Mom's room was not cleaned regularly or well. Many things we were told would happen were not follow through on. Sometimes medication's were not [name removed] according to the PAs instruction. There was not enough staff to take care of the residents. On a few occasions, mom was left hungry in her room. While we like the staff, overall, we were disappointed in the care for our mother.

They could improve of the keeping the facility cleaner and the food

This was very nice. It was clear that here, mom would need to be in memory care and to me, that just didn't seem like a good fit. There was no smell but it felt closed in to me, I wanted my mom not to be locked into a place but have the freedom to go out. I remember they had all these recliner chairs lined in a row and they said some people liked that and some people didn't, and I guess I was one of the people who didn't.

toured but didn't feel it would meet the needs of my mother.

For families considering this facility for their loved ones, DONT DO IT! The staff is rude and insensitive to the needs of the residents. and families. I don't feel my husband's room is being cleaned because of the strong smell of urine. When I witnessed my husband's meal, even though he isn't a big eater, the amount of food on his plate was extremely small. There is no communication with me and if I ask a question it isn't answered or I'm lied to. The day I moved my husband there, after I had driven over 200 miles in a u-haul truck, I was told to unload the furniture myself. I have not witnessed all meals, so I don't know the quality being served. How I feel about Kempton is in no way positive. I despise that facility and do not recommend it to anyone. I have never in life seen or experienced a place like this and hope never to again.

Would not recommend and we moved our Mother to another facility. They do not clean the rooms, staff (nurses and admin) along with some CNA's are rude and inattentive, food is awful. They increased the rate by $400 a month stating Mom required add'l services but offered none.

Quail Haven Village in Pinehurst, NC is horrible. My father was admitted for rehab on Friday, November 14, 2014. I work and stay in Raleigh during the week and came down Friday night to see him. I was a bit concerned by all the white call lights on and skeleton staff. He was asleep and I spoke briefly to the night nurse who seemed aware of my father’s condition. I returned on Saturday, November 15, 2014. The staff had let my father sit in his feces for hours after "forgetting" he had called. When I asked the nurse to clean him up, she accused him of not pressing the call button and began to argue with me. At one point, five staff members were yelling at me in the hall. They refused to clean up my father until I "treated them with respect". They don't accurately record when they give him his pain medications and when I asked to see the paper records, they refused. Staff falsifies records. I had to ask for my father's catheter bag to be emptied since it was full, the supervisor said her "records" showed that I "demanded" the staff empty his bag when it was only 200. I informed her the bag was at 2000 not 200 and suggested their record-keeping was not adequate. She again denied any staff malfeasance. I said, "OK, don't believe, I'll just take photos the next time." The supervisor told me that I was "not allowed to take photographs." The staff members removed their nametags and refused to speak with either my father or me and the same woman who started the argument with me gave us multiple names (Wanda and Pearl). I recorded a conversation in which the supervisor, Joan Vasilik, told me that I am "not allowed to ask staff members their names" which is a violation of NC Law 90-640. Identification badges required. The place reeks of urine and feces. After my altercation, I left for a few hours. When I returned, the "nurse" who started the argument with me went into my father's room and yelled at him. Apparently, the staff is taking their anger out on my father, took his water mug away and “forgot” to return it for two hours. They refused to provide him with extra pillows so I brought some from home. Rooms have no phones so patients/inmates can't call for family to help them. The food is ALWAYS served cold, the food is inedible and the food service people are annoyed when you ask them to reheat it. Until we can get him out of this hellhole, we're providing his food. To summarize: Only put your elderly here if you hate them and want them to suffer. Staff forges records. Patients have no way to call for help. Staff turns off call buttons. Staff denies errors. Staff argues and refuses to provide basic services. Staff is sloppy with distribution of pain medications. Staff refuses to wear nametags or identify themselves. Supervisors aren't interested in improving staff, just protecting them. Staff is used to bullying old people with diminished mental capabilities. Food is sub-standard and served cold.