Jasmine Estates Holdings, LLC

The staff was great with my mother. She was there for a little over 30 days before she passed away in which time they were loving and caring. My issue now is I am unable to get the refund on her rent. No response at all from the corporate level and it has been over 100 days. They do not acknowledge my calls nor reply. Very disappointed but still hopeful for a resolution

The staff during my tour seemed friendly. The community seemed clean. I did not like that it seemed closed in and there was not a lot of common areas for the residents. They also lock the residents out of their rooms during the day as they said it was to help them be more social. I did not notice them being social when I was there.

The rooms were not cleaned daily per the contract. The direct care staff were friendly but the admin staff did not communicate well. The care suffered because they were short-staffed and the staff they did have was inexperienced (night shift) and overworked. The food was good but my loved one missed several meals and left in the room overnight. The locks in her room were not functional and it took too long to get this resolved. The community was without an Rn on sight for over a month. The staff did communicate well with the residents and were responsive to my concerns. I think the community has potential but the staff needs need to be addressed.

My mom was in Autumn Leaves of Edmond, OK for two months before her passing. Her level of care seemed to be good - The doctors, nurses, and aids were all good to her. She did fall four times in those two months and the last time broke her hip which led to her passing. I have been trying to get a refund from Autumn Leaves and parent company J&M Family Management for over four months for a direct deposit that was made the following month of her passing. I have talked to numerous people including the CFO and still no resolution. In my opinion this corporation is having financial problems which would lead me to believe that these facilities might also be running low staffing and cutting corners where they can which could affect resident care. I would definitely do a thorough check of the facilities and staffing before your admitting your loved one to one of these facilities and would highly recommend that you do not use the direct deposit method for payment.

I have had such an issue with the billing department, they d no post my checks correctly and then ask me for copies two and three times. I also had an issue with my mom falling. They promised a lot of things when we moved in like memory activities, church services, and light going down to prepare for sleeping and none of that has happened. The schedule says activities and not all of them happen. They just have BINGO

Even thought the community was very clean, we did not have a good experience. The staff members were not as friendly as the other places our loved one had stayed and the care services were not good. Our loved one also thought the meals were terrible, there were no activities because she was pretty much quarantined the entire time. We also thought the value was way to high for what we were getting.