Home Helpers

I am very happy with Home Helpers of Oak Park. The caregiver seems qualified and gave good care.The family is quite happy with them. I have had no complaints. They always respond to my call and e-mails.

We are happy with home helpers and so far there are no issues. There was a bit of delay on their side with insurance, but as far as care we have no complaints.

Working with Home Helpers has been such a positive experience. They help my mom out with everything to cooking and cleaning to light house keeping. The original caregiver we had was amazing. She really paid attention to detail and anticipated my mom's every need which was very much appreciated. She ended up leaving the company and was replaced with another caregiver that wasn't as attentive so we asked to have her replaced as well. The current caregiver we have is as like minded as the original caregiver and it is working out great! I would most definitely recommend them to a friend.

Home helpers goes and sits with my Mom in a nursing home. So far they've been great! Very responsive and always on time!

I thought they were extremely well organized, and extremely quick to respond any time we needed anything. The only thing I can think of where they might could have done better would have been that it was not clear who their customer was - me or my mother. I told them that although i do not have any legal authority over my mother, I was their paying customer and they needed to communicate primarily with me in terms of the care needed, special requests, etc. Overall though it really was a very positive experience that we had with Home Helpers of Rochester and I would highly recommend them.

Our experience with Home Helpers was only a short one, but overall I thought they did a good job. The administrative staff were friendly and easy to work with, and the caregivers they sent did a good job looking after my loved one.

I was referred to Home Helpers by a friend and have found the manager, Liz, to be very helpful! She is sensitive and knowledgeable of the caregiving industry and made finding suitable caregivers for my dad a priority. During a very stressful time for my family, Home Helpers did what they could to provide us the resources we needed to keep dad at home.

The one thing that I think Home Helpers could do to improve would be to give us the opportunity to interview the caregivers before they send them out. My mom has dementia, and some of the caregivers have worked out just fine, but there was one that did not work out. I let them know right away about the one that did not work and they didn't send her again. My mom needs to have a good rapport with the caregivers in order for me to feel comfortable with them enough to be able to leave them with her for a time. For the most part they have been very good.

Talked with Anne Marie, she was very helpful and encouraging. I told her I needed to talk to my sister, Peggy, to determine if she is ready for a no obligation home assessment.

What ever we talk about with the care coordinator, doesn't seem to be communicated with their staff. It seems like there is a lot of miss-communication, and non-communication. We are trying to work out the kinks, they are a pretty reasonable price.

talked to Frank the on phone. very nice, not at all pushy

$19 an hour, min 3 hours a day, min 4 days, $1000, in addition to current expenses

They're helping keep my step father company more than anything and that's working out just fine. He's happy with them.

Rhoni was great to talk with and willing to accommodate with any needs that Mom and Dad would require. They can take Dad to the community center or bowling. They have background checks and offer the direct link emergency necklace that mom or dad can wear. 24 hours monitoring service at $30 a month for direct link. They will do all the house cleaning that mom needs too during their visits to their home. So mom can get rid of her house cleaner. Charge varies $19-25 hour depending on the care required. 2 week deposit required, but fully refunded if not needed.

I spoke with the manager and she was very helpful. I believe that the assistance of Home Helpers would be extremely helpful to Mom. Unfortunately, I have been unable to convince Mom of the necessity.

The people that come in and sit with my loved one are good. They come in 3 times a week. They have also been a life saver by being able to run errands when needed. The only problem that I have been having is that there are constantly messing up my bill. Other than that I have no complaints.

So far it seems to be working out okay. I don't have any major concerns, and I think for now at least we have a solution that works for us.

We chose Home Helpers because they seemed easy to work with and fits our needs. Unfortunately, we got off to a rocky start. The caregiver assigned to my Mom had a family emergency, so while I understand this was unavoidable it made for a poor start. The caregiver assigned to Mom seems to have figured out how to get along with her, since Mom has stopped complaining about the NEED for help, a very good thing indeed. I would like to see more communication from the agency. I live out of state and have to rely on Mom to tell me about their time together. Mom can not always find the words to tell us what she did each day.

I have mixed reviews about them. There was one helper who was outstanding, Denine Williams, and she took great care of my mom. I don't know how we would have managed without her help. She was the only one who took that level of care, so it made it hard to appreciate the other people who came in on other shifts, they weren't as diligent, they didn't keep her as clean. There were issues with proper scheduling, the presumption I had going in, was that this was a service that was prepared for last minute needs, and there were a lot of challenges making sure someone would be there. Denine is a true asset, her care really saved them, it weren't for her, they would have been a pretty clear two, instead of a three and a half.

I felt the connection with them. They meant well, but their training was inadequate. Their helpers were being thrown too deep in the pool too early. I hope they learn from their experience. I just felt like the caregiver did not know much about Dementia. Other than that the care givers and staff were friendly and nice.